Dear Mr. RoamingSouth, Thank you for your review. Unfortunately this week we were affected by these problems with the Phone Company Provider that caused several inconveniences to us and our clients. We would like to kindly ask you to accept our sincere apologies. Let us reassure you that we are taken all the necessary measures in order to solve such... More

Dear TravelfromMiami, We apologize that we clearly failed to meet your expectations during your stay The issues you mentioned with towels and cigarret smell were forward to our housekeeping manager and actions have already been taken. We also addressed the breakfast issue to our Restaurant Manager. We apologize for the internet and tv channel problem, it was caused by a... More

Dear Mr. Martinzz, We appreciate your feedback on our service and we apologize for the hot water issue that you experienced during your stay. Our maintenance department has already taken care of it. I would like to take this opportunity to inform that our rooms are in a renovation process. We hope to have you in our hotel on your... More

Dear Mr. FernandoLanzer, Thank you for your review! We are very sorry to read that we did not exceed your expectations. The issues you have raised at the restaurant, have been addressed, and the appropriate action has been taken. We’d like to inform that we have two categories of room, superior and premium and hope to change all the rooms... More

Dear guest, First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. Please accept our most sincere apologies for not getting a completely satisfactory stay. We actually have a particular system of payment when the guests... More

Dear Guest, We'd like to thank you for this review! The Berrini region is full of restaurants options and offices. The front desk staff is the best choice to recommend you the best for you with our "Own The City" when you plan on spending your time getting to know more of the city of São Paulo. There are also... More

Dear Guest, Thank you for taking part of your time to write this review! It’s a pleasure for us knowing that you enjoyed your stay at the TRYP Berrini. Our location is really convenient if you have business in the Berrini Avenue. We hope to have you back as our guest. Regards, Gabriella Martins More

Dear Guest, We very much appreciate your detailed review about your experience in our hotel. We are happy to know that you enjoyed your stay and was pleased with our service an structure. Your comment about the internet issue was forwarded to the responsible department . It will be a pleasure to have you back every time you come to... More

Dear Mr. Esteban Z., Thank you very much for choosing our hotel and for your review! We hope we have the opportunity to exceed your expectation on your next stay in São Paulo! Regards, Lina Giosa. More