I've made a reservation for five rooms for the orthodox easter almost two months prior to our arrival. I've also sent them two emails without ever getting a reply, so when we got to the hotel we had the bad surprise to find out that there were no free rooms. Initially they tried to blame booking.com for not informing them... More

Excellent location They have their own parking facility which is very helpful in this city with scarcity of parking places Breakfast was extremely poor, cold eggs, no ham, no milk, no pastry and a lot of other none Dinner was also poor in the first evening and we didn’t have the possibility to cancel it for the second one. Night... More

Very good location - in the city center. The staff is friendly, polite and helpfull. There is free parking and wifi. The rooms are clean. The inside pool is very small, not suitable for swimming. The sauna is ok. The only drawback is breakfast - it can really be improved.

It has a great location. Free parking and wifi. Friendly staff. Breakfast was quite good and diversified. The double-room I've stayed was at 5th floor with a nice view of the town. The room was clean and spacious. Next time I'll try the room with jacuzzi.

Good central location but rooms and suites are a bit dated but ok if you get them at reduced rates. Breakfast not that great and staff in the small restaurant not that attentive to your needs. Reception staff and bar staff very friendly. Free parking and wifi.

It's a total disaster. The room was very dirty, the linen is all broken and burned with cigarettes, cut out and moldy wallpaper, cabinet ruined, pillows filled with rocks and looked like yellow sweat. The bathroom towels were frayed around and become gray-white, bath shower was broken, cracked tiles. Clogged shower drain. Pit Breakfast very poor and poor quality, lousy... More

very good welcome - got a choice of rooms. Due to bad weather decided to eat dinner in the hotel. Service very poor. Waiter asked us to settle our bill while we were eating main course "as his shift was finished" . The waiter who took over did not come near us after we paid so we were not offered... More

We stayed at the Hotel Gurko for three nights in April. The hotel was welcoming and the staff always helpful. They advised us as to the best way to get to Romania from Veliko Turnovo, and organised a taxi driver to take us to the appropriate station to buy tickets and wait for us.The rooms were wonderful. They were spacious... More

Booked via Agoda two suites.When we arrived,were informed that there was no reservation from Agoda but we could stay for one night to Arbanassi and for the other two nights we could stay at Premier.We agreed and when we came back we had the two premium suites of the hotel whith wine,sampagne and a free dinner.Ihave to point out the... More