I was run out of this hotel by cockroaches. When I immediately went to the fron desk to check out, they refused to cancel the room and billed me for it anyway. Absolutely poor customer service. I will never stay there again! More

The staff was friendly and the room was clean. Otherwise the room looked like it had not been updated in 20ys. There were 2 double beds but looked smaller to me. As I looked around the room I could see where second rate repairs had been done. For the price it is OK but if you are looking for "nice'... More

The usual case of getting what you pay for. This is a normal no frills hotel. The staff was pleasant enough and the location is pretty decent. The breakfast is ok. It claims to be hot, but it was really just a waffle maker. It did the trick for us since there were many hotels listed on TA in this... More

After reading other reviews on here I was skeptical. I packed an extra towel, washcloth, pillow and cover just in case. I needed a room that was cheaper than the hotel recommended for my convention. I don't mind staying in older hotels that are kept nice. This one meet and exceeded my expectations. The host at the front desk found... More

rooms were nice, staff very helpful .we will be back. More

have stayed here for the past 3 years. this used to be a Best Western, then was Riverchase and now is a Days Inn. In this travelers opinion, they have changed their name trying to change their bad reputation. Checked in and our first room had saturated carpets and had a very strong cat urine type odor. When i complained,... More

I stayed here because of the location which is very close to the mall. That is where the good side of this hotel ends. The staff is rude The pool was dirty The air didn't work properly The tv had a volume limit on it so that you couldn't turn it up so you could hear it. I wish I... More

I don't think this property is affliated with Best Western any longer and it certainly shows. The room was filthy. To start, the front door had a gap so you could see outside; on the positive, the door locks worked. The A/C unit was missing a knob so you could not properly adjust the temperature and the other knob came... More

Came to Hoover for SEC Baseball Tournament and stayed here on a friend's recommendation. Was very pleased with the accomodations. Inexpensive, clean rooms, with a pretty good continental breakfast. Easy access to the ballpark. I'll be staying here again next year for the Tourney. More