A very large convention center hotel. Very busy with great access to the convention center. Check in and out took a long time. Clean, with nice rooms and great king size beds. There are bars and restaurants in the hotel but nothing in the immediate area. They charge for parking and wireless Internet. No refrigerators or microwave in the room.... More

However, if the conference had not been there, there are better options in Birmingham. The food is lackluster and what you will find in every other Sheraton in the South. Birmingham has fine restaurants in almost all of the neighboring suburbs where the food is better in quality and more reasonably priced.

This gentleman assisted us upon leaving the weekend at the ASHOF induction ceremonies and he is certainly an assed to this hotel. His assistance withour luggage to the parking deck and knowledge of the Sheraton and other events he lived while working there at the Sheraton. Some events he shared with my wife and I and e appreciated his being... More

In an age when customer service is declining, it is refreshing to know that the staff at this hotel still values the service that it provides to its guests. Freddy Rivas and Mary McAdams did an excellent job in making sure my check in experience was one that was positive. Although there were errors with my reservations, Freddy and Mary... More

We had a toilet that did not work and the guy replaced the entire tank 3 times - he was unable to get it to work. The worst part was that it was about 11:30 PM and finally around 1:00 AM he gave up and moved our room. My kids were trying to sleep through it all, but his walkie... More

Way overpriced for dumpy SMALL rooms. Charged for every little thing extra, parking, internet, breakfast, etc. Weather stripping dangling outside the windows. Billed a security deposit, after calling two weeks later, was told it would be refunded. Had to dispute it with the credit card company. I would not stay here again.

This was simply a beautiful hotel with wonderful and charming staff. Perhaps the only thing this hotel could be said to suffer from is too much eagerness to accommodate the guest, sometimes at the expense of practicality. The staff was all incredibly helpful, happy and friendly. Everyone always had a smile and was always very professional, calm and courtesy for... More

We were in Burmingham for a wedding and wanted to stay downtown since the reception was in that area. Don't get me wrong it was not horrible, but I think that some people pay over $100 a night to stay here. We booked through hotwire for $78 and that was a great price. I would have been very upset if... More

The hotel is awesome! Stayed in the atrium part of the hotel and the view is amazing! Hotel is connected to the Civic Center, restaurants are nearby, friendly staff! Everyone seems to like their job and are very cordial and pleasant! Rooms are nice and spacious! Hotel is right next to the highway, but you don't hear anything (cars and... More