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Sonesta Hotel Guayaquil Reviews, Guayaquil

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Sonesta Hotel Guayaquil

3.5 of 5
Joaquin Orrantia Av. and Leopoldo Benitez Street | (next to Mall del Sol), Guayaquil, Ecuador
Hotel amenities
Sonesta Hotel Guayaquil
44 traveller photos
Ranked #1 of 45 hotels in Guayaquil
4.5 of 5 stars 68 Reviews
Travellers' Choice award winner Travellers' Choice® 2013 Winner Top | Best Service
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68 reviews from our community

    Trip type
Traveller rating
    35
    26
    7
    0
    0
Date Rating
Buenos Aires, Argentina
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
“Pretty Neat Price-Quality Relation”
4 of 5 stars Reviewed 19 May 2013 NEW

Although rooms are not very spacious, it has everything has to have a Luxury Hotel: great amenities, comfortable bed with outstanding linens, in room fridge, LCD TV, cofee machine and a safe. People is very kind and room service is something to remark, it´s fast and good quality, something you don´t usually find in more expensive hotels.

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See 8 more reviews by Pato B for Guayaquil
Sydney, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Convenient location”
4 of 5 stars Reviewed 7 May 2013 via mobile

Fairly standard hotel room which was clean and well maintained. Check your mini bar when you get to your room though... Mine had half a bottle of coke in it but they were happy to sort that out when I reported it. Nice toiletries including mouthwash. Airport transfer uneventful and bottle of water on route was a nice touch. Mall... More

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Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
13 May 2013

Dear guest We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. Thank you for writing us and let us known your comments about our shuttle service and the physical condition of our rooms, they help us to continue providing the best service that our guests deserve. Sonesta Hotel Guayaquil is always... More

Saint-Etienne, France
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
43 helpful votes 43 helpful votes
“Service is good, the rest below average”
3 of 5 stars Reviewed 12 April 2013

I slept at other hotels in Guayaquil and this is definitely not the best one. This hotel is well located, but so are the others nearby. In my room, the aircontioner was very noisy, my pillows smelled like sweat, the furniture was old and in need of renovation. At the gym there were no towels and the treadmills were old... More

Was this review helpful? Yes 4
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
13 May 2013

Dear guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. Thank you for writing us. Your comments about the room, the gym and the buffet are extremely important because they help us to detect those details that need to be improved. Sonesta Hotel Guayaquil is always at your service. We... More

Tulsa, Oklahoma
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Good choice, fair price”
4 of 5 stars Reviewed 10 April 2013

The Sonesta rooms were nice and clean. Staff was friendly but check-in and check-out were rather slow. Being attached to the mall is a great advantage. The mall is fairly large and typical of U.S. malls. From the hotel, you exit directly into an extension of the mall with only a few shops. You have to walk all the way... More

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Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
14 May 2013

Dear Guest, Thank you for preferring Sonesta Hotel Guayaquil. We are really happy for your pleasant experience with us. Thank you for writing us and let us know your comments about the check in and check out process , they are very important because help us to improve our service. Sonesta Hotel Guayaquil is always at your service. We are... More

Cuenca, Ecuador
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Near airport”
3 of 5 stars Reviewed 7 April 2013

This is a large chain hotel that is located near the airport. It offers a free shuttle to and from the airports, which is very handy if you are arriving with many bags their van is very large. The hotel is connected to a large in-door shopping mall and has a food court that is very handy. That can save... More

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Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
14 May 2013

Dear Guest, Thank you for preferring Sonesta Hotel Guayaquil. We are very glad of your comments about the experience in our rooms and restaurant. They are extremely important because help us to continue providing the best service that our guests deserve. Sonesta Hotel Guayaquil is always at your service. We sincerely want you to come back soon. If you have... More

Cocoa Beach
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Nice respite before Galapagos getaway”
4 of 5 stars Reviewed 5 April 2013 via mobile

I only stayed 9 hours at Sonesta as it was a night's sleep between the USA & the Galapagos. However, they accommodated my sister the following night in my room which I prepaid. My sister & I arrived on different days in Guayaquil & Galapagos. The staff was there at the airport to collect me even though my flight was... More

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Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
14 May 2013

Dear Guest, Thank you for preferring Sonesta Hotel Guayaquil. We are very glad of your comments about the experience with our employees and the shuttle service. They are extremely important because they help us to continue providing the best service that our guests deserve. Sonesta Hotel Guayaquil is always at your service. We sincerely want you to come back soon.... More

London
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
“Best Hotel in Guayaquil”
5 of 5 stars Reviewed 21 March 2013

Stayed here for 3 weeks in December 2012. Everything was perfect. Modern, immaculate rooms with a big TV and fast wifi. The breakfast buffet every morning was brimming with hot food and an immense selection. The hotel staff were incredibly polite and couldn't have been more helpful. The hotel is located within the Mall Del Sol so shops are just... More

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Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
10 April 2013

We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil Thank you for writing us. Your comments are extremely important because they help us to continue providing the best service that our guests deserve. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you... More

Lima
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Great but can be better”
4 of 5 stars Reviewed 20 March 2013

Stayed there on Feb 2013, the reservation girl messed up my arrival shuttle thinking i was arriving at noon when i did in the morning and left me waiting at the airport for over 30 minutes. When i finally got to the lobby there where no apologies nor any tries for a compensation for the mistake, and BTW there is... More

Was this review helpful? Yes 1
See 4 more reviews by AznGuy76 for Guayaquil
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
13 May 2013

Dear guest Thank you for writing us and let us known your comments, they help us to detect those details that need to be improved. First of all we thank you for the information you supply about the situations presented with the shuttle service. We sincerely regret for the inconvenience caused, we will take steps to make sure it does... More

Centreville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Location Location”
4 of 5 stars Reviewed 18 March 2013

Sonesta Hotel Guayaquil is a modern first class facility with a friendly and helpful staff. Many staff speak some English in support of travelers like myself who don't speak Spanish. For those just stopping over for the transit to the Galapagos, the hotel is within five minutes of the airport and the Sonesta will be at the airport to greet... More

Was this review helpful? Yes
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
10 April 2013

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. You enjoyed each service of Sonesta and we really appreciate that you share your commentaries about your great experience with us. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have... More

Bogota, Colombia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“New, clean, Ok”
4 of 5 stars Reviewed 15 March 2013

Hotel Sonesta building is quite recent and an excellent option for business travelers . Rooms are ample enough, well equipped and wifi connection is good in the whole hotel. Breakfast is varied and well presented ( maybe they should not charge n extra if you ask for an expresso) . lunch buffet is excellent , available during various hours and... More

Was this review helpful? Yes 1
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review
10 April 2013

Dear guest, We really appreciate that you give us your comments and suggestions because our guest are the most important for Sonesta Hotel Guayaquil. We are looking forward to see you soon. On behalf of our team, thank you very much. Kind regards, Santiago Galarraga Gerente General More

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Additional Information about Sonesta Hotel Guayaquil

Address: Joaquin Orrantia Av. and Leopoldo Benitez Street | (next to Mall del Sol), Guayaquil, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 45 hotels in Guayaquil
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Sonesta Hotel Guayaquil
Joaquin Orrantia Av. and Leopoldo Benitez Street (next to Mall del Sol)
Guayaquil
Ecuador
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