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All 33 Kandy hotels »

Chaaya Citadel Kandy

3.5 of 5
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
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Ranked #8 of 33 hotels in Kandy
4.0 of 5 stars 276 Reviews
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276 reviews from our community

What travellers say about this hotel
  • Sri Lanka(24)
  • Very good(9)
  • Buffet style(8)
  • Swimming pool(6)
  • Dining room(5)
  • Great location(4)
  • Bar area(4)
  • Mahaweli river(3)
  • Spacious and comfortable(3)
  • More expensive(3)
Traveller rating
    74
    117
    52
    25
    8
Only show reviews for Family (57) | Couples (155) | Business (1)
Date Rating
Linda-Jayne
Derby, United Kingdom
Contributor
11 reviews
6 helpful votes
5 of 5 stars Reviewed 21 February 2012 NEW

We stayed at Chaaya Citadel for 2 nights, we had a deluxe room which was very nice with a beautiful patio looking over the river. The room was spacious and clean and the bathroom modern with a large shower and bath. We managed to have an afternoon by the pool, virtually to ourselves as most other guests were off on... More

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simmag
Dumfries
Contributor
17 reviews
8 helpful votes
5 of 5 stars Reviewed 20 February 2012 NEW
1
person found this review helpful

Our room was superb with views of the river and noises of the jungle. Room was spacious and bathroom were modern with good shower and bath. Food was buffet style and though not as good as other Chaaya hotel was still good value and a good range of choice. Shops were good value and staff were really helpful. Wish Kuoni... More

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traveldragon_10
Singapore, Singapore
Senior Reviewer
8 reviews
4 helpful votes
3 of 5 stars Reviewed 17 February 2012 NEW
2
people found this review helpful

This hotel is lovely, we had a deluxe room overlooking the river which was very nice; the buffet meals in the restaurant were great and the service there good and the pool is very pleasant. It is a little out of town, but it is such a peaceful place, that you don't mind. Just have a driver or expect to... More

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travelopedia
Bangalore, India
2 reviews
4 helpful votes
4 of 5 stars Reviewed 13 February 2012

This is a lovely hotel to stay in Kandy. The location is beautiful as the resort is situated on the bank of a river and has an authentic Srilankan Touch. Although the hotel rooms are not very plush and luxurious.. it has an ethnic Srilankan hospitality with relatively good hotel service. The view of river is lovely from the hotel... More

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John Keells Hotels, Shehara Anthony - Assistant Manager at Chaaya Citadel Kandy, responded to this review
16 February 2012

Thank you for your review on Chaaya Citadel Kandy, it was a pleasure to have you stay with us. More

Chiara-Raji-Alisha
Venice, Italy
Reviewer
3 reviews
4 of 5 stars Reviewed 12 February 2012

We spent only 1 night here but we were lucky to get a free upgrade to a deluxe room. Room was very clean, spacious and fournished with taste! Food was good, staff was kind but we didn't found them very friendly as we saw in other hotels, they were too busy maybe. Anyway it has been a short but lovely... More

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iowsteve
isle of wight
Contributor
13 reviews
1 helpful vote
3 of 5 stars Reviewed 6 February 2012

This hotel is in a superb setting next to a river. The rooms are very good with balconies or patios overlooking the magnificent view. They are well furnished and clean, as are all the public areas. The swimming pool is also lovely. BUT... there seems to be a serious problem of management, with some staffing issues especially in the small... More

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John Keells Hotels, Shehara Anthony - Assistant Manager at Chaaya Citadel Kandy, responded to this review
16 February 2012

Thank you for your comments on the resort and about the restaurant staff. Chaaya Citadel Kandy will be closing for a complete refurbishment on the 1st May 2012 and we have taken into consideration the highlighted areas of concern as areas for improvment. More

HOP_8
England
Senior Contributor
21 reviews
22 helpful votes
4 of 5 stars Reviewed 5 February 2012

A nice hotel on the banks of the Mayawati Ganga.Good room facilities. Very good choice of food at evening meal and breakfast. Reasonable prices in the bar for Lion beer! More

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Renuka T
Melbourne, Australia
Senior Reviewer
8 reviews
3 helpful votes
5 of 5 stars Reviewed 30 January 2012

Just perfect in cleanliness, location, meals and customer service. More

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Rapunzzel
Mumbai (Bombay), India
Senior Contributor
47 reviews
30 helpful votes
5 of 5 stars Reviewed 30 January 2012

We stayed in the resort for 2 nights. Our room overlooked the green lawns, lush jungle and calm river (we stayed in the new block in a deluxe room). The room was large with a small balcony that allowed us enjoy nature at its best. Our bathroom had a bathtub and eco friendly toiletries. While the hotel does cater to... More

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YakubAL
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 28 January 2012

Great place to stay, the delux rooms (river facing) are very large, clean, well maintained with good decor. Food is not too great, tried only a al carte...not many options for dinner. However the guys went out of way to prepare particular dish not on the menu.... Overall great value for money. More

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Chaaya Citadel Kandy Also Known As

  • Chaaya Citadel Hotel Kandy
  • Kandy Chaaya Citadel Hotel
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka

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