We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Waterstones Hotel

4.5 of 5
Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Hotel amenities
The Waterstones Hotel
Ranked #11 of 359 hotels in Mumbai (Bombay)
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

172 reviews from our community

Traveller rating
    90
    70
    9
    3
    0
See reviews for
Families
17
 
Couples
31
 
Solo
16
 
Business
98
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 20 May 2013 NEW

Awesome & impeccable property. Very close to airport ( Both Domestic & International ). Great food, incredible hospitality. The rooms were quite different in terms of themes on each floor.. very well designed and practical. the club was pretty big and had all basic amenities.

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW via mobile

We stayed at the water stones for a night and was a very pleasant experience. The airport transfer facility with well trained drivers and a separate desk to handle transfer requests for local as well as international travel. The hotel is very nice except for the fact that no amenities outside the hotel are on walking distance and it feels... More

Was this review helpful? Yes
CCU
1 review
4 of 5 stars Reviewed 14 May 2013 NEW

It was an enriching experience before even we landed at the airport and stayed there even after we departure. The sole purpose of every staff was to bring a smile to their guest. It is so much missing these days. My last few stays in Mumbai were in Trident and Lalit but the Waterstones wins hands down. The Mountain room... More

Was this review helpful? Yes
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 29 April 2013

My husband and I stayed here after 3 weeks of travelling in Goa and Kerala and wanted somewhere to stay that was a bit of a treat before our long flight home. When you are driving up to it you start to wonder where you have booked as it goes through quite a rough looking area, but then you are... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
11 May 2013

It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. I have shared your feedback with my entire team, your words of appreciation are a huge encouragement & motivation for us at Waterstones. We hope you will give us an opportunity soon in the... More

UK
1 review
4 of 5 stars Reviewed 29 April 2013

Good hotel with spacious rooms and well equipped bathroom, good shower and room facilities. Staff very courteous. Very handy for the airport (10 mins in their courtesy limo). Location is not great if you wish to explore outside on foot. However, if you're happy to stay on site, the standout point is the Club (Spa, sportsclub and pool). Superb facilities.... More

Was this review helpful? Yes
Nagpur, India
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 26 April 2013

Travelling on business to Mumbai, I was convinced by my agent to check in at The Waterstones. I decided to give it a try and arrived. The flight arrival details were communicated to the hotel, however the reception staff was very surprised to see us at 11 AM. After waiting for 15 mins, we were told that the room would... More

Was this review helpful? Yes
See 3 more reviews by exchangie for Mumbai (Bombay)
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
11 May 2013

Thank you for your valuable feedback regarding the hotel and the services offered. I regret the inconsistent services provided by our front desk team during your visit and assure you that suitable corrective measures shall be taken with immediate effect to rectify it. Your constructive suggestions will definitely help us address areas of concern and will most certainly help us... More

Geneva, Switzerland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 22 April 2013

I booked this hotel since it was very close to the international terminal side of the airport and I was arriving at an awkward time. First key point, it is VERY close and you will be at the hotel and checked in within 20 minutes of leaving the airport. I really liked that. However, after I checked in I was... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
11 May 2013

Thank you for taking time out to share with us about your recent visit to our hotel. We are glad to learn that you were happy with the ambiance and décor of the hotel & Club. I have noted your feedback regarding the check in experience, car charges &the room facilities. We regret the inconvenience caused to you due to... More

south london
1 review
5 of 5 stars Reviewed 21 April 2013

A fantistic Boutique hotel. A real oasis in the desert. This hotel was a real surprise. Each floor is a different theme. We were on the 3rd floor which was the Rainforest floor. There is also the Fire theme, Glacier theme, Forest theme and others. All staff were curteous, friendly and very helpful and not a hand out for a... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
11 May 2013

Thank you for taking time and posting a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team. Your glowing words of appreciation are... More

northampton
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 April 2013

Having chosen The Waterstones from very good reviews. we were not disappointed. Airport transfers both ways via aircon limo were excellent, even to the point where my wife was identified on arrival while still in domestic baggage reclaim - no idea how he did that! Arrival is impressive as you leave the traffic chaos that is Mumbai, enter the hotel... More

Was this review helpful? Yes 1
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
13 April 2013

Thank you for taking time and posting a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team. Your words of appreciation are huge... More

Chennai
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 April 2013

Waterstones will certainly zap you the moment you enter the property, with its spacious landscapes that is very rare to see in Mumbai, given the real estate capital. The stay there will certainly give more value for your money and you will be pampered with the ambience, room decors, space, good food and all other amenities that a traveler needs.... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
13 April 2013

Thank you so much. It was really gratifying to read your feedback and I hope that Waterstones Hotel continues to be your preferred choice of hotel in Mumbai. It’s commendation from guest like you that motivates every team member to go that extra step and it is truly satisfying to know that your experience was superlative. Looking forward to welcome... More

Trident, Nariman Point
Great value on a similar hotel
Mumbai (Bombay), Maharashtra
4.5 of 5 stars 770 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Mumbai (Bombay)
Family-friendly
Taj Lands End
Taj Lands End 4.5 of 5 stars 846 reviews
Romantic
Sahara Star Hotel
Sahara Star Hotel 4.0 of 5 stars 512 reviews
Luxury
Meluha The Fern - An Ecotel Hotel, Mumbai
Meluha The Fern - An Ecotel Hote... 4.5 of 5 stars 140 reviews
Good for business
JW Marriott Hotel Mumbai
JW Marriott Hotel Mumbai 4.5 of 5 stars 645 reviews
Show Prices ABS:HotelCheckRates-d304604?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d678272?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d2027720?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d299754?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these Mumbai (Bombay) hotels
The Oberoi, Mumbai 4.5 of 5 stars 588 reviews The Taj Mahal Palace 4.5 of 5 stars 1,555 reviews Trident, Nariman Point 4.5 of 5 stars 770 reviews Sofitel Mumbai BKC 4.5 of 5 stars 292 reviews
Show Prices ABS:HotelCheckRates-d304225?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d302179?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d472105?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2048980?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 359 hotels in Mumbai (Bombay), ranked by popularity

Been to The Waterstones Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Waterstones Hotel

Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Gordon Hotel Mumbai
Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Family Hotels in Mumbai (Bombay)
#10 Luxury Hotels in Mumbai (Bombay)
#15 Business Hotels in Mumbai (Bombay)
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Splendia, Priceline, Travelocity, Venere and Tingo so you can book your The Waterstones Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Waterstones Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Waterstones Hotel
Enter dates & see best prices* (from our partners)
Show Prices