Thank you very much for your review about our hotel, your feedback is very important to us as it helps us to improve day by day. Regarding the rooms as mentioned in many reviews, our hotel rooms are different in dimensions between their same categories. I already reported the problem of windows with our maintenance manager and the same is... More

Thank you very much for writing your review, which is very helpful in order to improve the services of our hotel. Problems with your room, they already are being repaired by our maintenance team. At the same time I would like to let you know that at our hotel all rooms are different within their categories, and especially regarding the... More

Thank you very much for your review, which we are pleased to share it with other guests who wish to visit our hotel. I add to his comment that in our restaurant we offer concerts of live piano music and free jazz every day. We will be honored to have you as a guest again at our hotel when you... More

You we thank you for your review, our maintenance department was already warned about the smell of the bathroom and they fixed it so that it becomes not to repeat a similar situation with other guests. At the same time do you know that in our hotel all rooms are different in terms of size is concerned. We will continue... More

Thank you very much for your review, which describes the best way all the added values and attributes offered by our hotel. All you mention making Gran Hotel Costa Rica the best and most convenient choice in downtown San Jose to stay and enjoy a pleasant stay. I am pleased to invite you again to staying at our hotel the... More

We are grateful for your extensive and detailed review, since it’s very helpful for us to improve every day our service. We would love to have you as a guest again in our hotel, since as you mentioned, all rooms of our hotel are different and we have rooms much more comfortable and no noise from outside for your stay... More

Thank you very much for your review. I’m very sorry for the bad experience you had in the hotel but it is a pity that you did not want to move to another room, in our hotel all rooms are different between their same categories. That is why it was that the person in charge at that time insisted on... More

We thank you for your review, the hotel has a very unique feature and is that all rooms are different within the same categories and their prices are also very affordable for all budgets. The lounge serving breakfast buffet on the fifth floor is called Le Gardin and this room is preserved and are provided daily maintenance to make it... More

Hello thank you for writing a review about our hotel. Receive a warm greeting on behalf of the entire team of the Gran Hotel Costa Rica. For us, it was a pleasure having you as a guest. Thank you very much to highlight the personalized service that we offer at the hotel, it is very important and motivating for all... More