Thank you for taking the time to write a review of your stay. I was very happy to see that you enjoyed your stay, and found our location very convenient. I am also glad you were able to utilize our shuttle service for transportation to and from the downtown area. Please know, our pool is in the final stage of... More

Thank you for your recent review of your stay. I am pleased to hear that you were happy with the clean, modern feel of our recently renovated hotel. We have upgraded our facility in an effort to keep up with customers needs. I'm also pleased you felt our staff was friendly, and helpful. Our aim is to be your "home... More

Carl - Thank you for your recent review of your stay. I was very happy to see you found our hotel to be clean, comfortable and quiet. I am sorry to hear that you were not happy with the Grab and Go breakfast. While we do offer coffee and hot water all day; our cold beverages are only offered during... More

Thank you for your recent review of your stay. I sincerely apologize that the hotel renovation caused you an inconvenience. In response to your feedback, our in room renovations will finish by 4/26/2013. In addition the pool is being renovated also, and I know you will like the end result. We have upgraded our facilities in order to keep up... More

Thank you for your recent review of your stay. I sincerely apologize that our pool is being renovated, however when it is finished I know you will really like the upgrade. In addition we are renovating all of our rooms in order to provide a Freash room to all of our guests. In response to your feedback, we are offering... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you stay with us when you are in Juneau. However I am sorry the contractors disturbed you. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you so very much for your glowing review of Extended Stay Deluxe Juneau . Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we... More

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Juneau . It's always satisfying to read It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out... More

I recently received a copy of your review of the Extended Stay Deluxe Juneau . Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to respond to your issue in a way that... More