I had been to SAPA before and stayed at a older hotel and it was less developed, the food was less and the quality of the rooms were less. Mr Zu ran the travel and reception area, spoke great English, knew the questions that we were going to ask and answered them quickly. He was genuinely interested in the guests... More

Avoid. We stayed in Late December and were book din through a private VIP Tour when booking in Hanoi. We had a VIP Room on the upper floor which had wet and damp walls, no Central Heating, a damp duvet, grim decor and loads of condensation. All in all very grim. Passable food, just about, but nothing to rave about,... More

I was cold the entire time I was at this hotel. I went on one of the organised tours and I was pleasantly surprised when I saw the outside of it, but when I got my room I was very disappointed. It was freezing cold, there was no hot water, and the TV remote didn't work, just to name a... More

The hotel run many different tours and often when you are booking the tours in Hanoi or somewhere else in Vietnam you have no idea which hotel you will be staying at, so make sure if you are booking ask which hotel it is run by and where you will be staying. The hotel itself is freezing. We had been... More

I arrived at the hotel on a package tour but was given a room immediately. All meals were provided, though some with a little more msg than was ideal. Service was excellent - the electric blanket and an extra duvet kept the sapa cold at bay. Overall certainly not 4 or 5 stars, but comfortable enough for a night or... More

Like many, we stayed at this hotel as part of an organized tour for one night. I've been to Vietnam many times and know the right questions to ask. I asked REPEATEDLY if the hotel included in the Sapa tour had heat and was told "yes." It was freezing cold during our stay and there was most definitely no heat.... More

My partner and i stayed at the hotel within an organised tour. The room was cold, bathroom very basic and i was apprehensive about using it because of the cleanliness. The bed was rock hard which meant a lousy nights sleep. Staff we're OK but overall there wasn't a warm welcoming vibe from staff that you expect from a hotel.... More

We had booked a tour of 3 nights in sapa (2nights night train) and this was the hotel that was included. Let me first say that the food was plentiful apart from breakfast. Lunch was great same as dinner. When it comes to the room wow what a let down. No heating (which most don't) but had to pay for... More

This is a basic hotel used for mass tour's arranged from Hanoi. The rooms are basic but do the job. The current construction next door is a bit annoying and spoils what was probably an amazing view. However views in Sapa are not that great when fog rolls in. The food is fine as apart of the tour, cant comment... More