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Courtyard by Marriott Phoenix / Chandler

3.0 of 5
920 N 54th Street, Chandler, AZ 85226
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Courtyard by Marriott Phoenix / Chandler
Ranked #19 of 26 hotels in Chandler
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48 reviews from our community

    Trip type
Traveller rating
    10
    21
    12
    4
    1
Date Rating
Eindhoven, Noord-Brabant, Netherlands
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013

Business trip. Sleeping rooms okay. Bistro too slow in mornings. Meeting room too noise. Second time in the same meeting room. A/C noisy, makes it hard to hear speakers. Lunch was okay. Did not pay, so not able to comment on value.

Was this review helpful? Yes
Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
18 May 2013

Please accept my sincere apologies, as we certainly strive to have the experience our guests have to be more than above average! It is only through candid feedback such as this that we can see our faults and focus on those weak points so that we may improve our product and service levels. I would be very grateful if you... More

Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 30 April 2013

Had a visit here last week with my family for a volleyball tournament in Phoenix, and I had called the day before to ask about getting my rooms placed on the first floor if possible. The woman who answered the phone assured me that it was all taken care of, but at checkin the front desk agent Joe did not... More

Was this review helpful? Yes
Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
8 May 2013

Thanks for taking the time to share your experience at our hotel with other travelers! Please accept my apologies for the service you received from the first associate you spoke with, and I have already addressed the issue with her. Many, many thanks for taking the time to both remember Joe's name and to mention him in the review. Joe... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 18 March 2013

We stayed for one night for a wedding in Phoenix. The property was very nice, room was great, clean and nicely decorated. Very small enclosed balcony to our room. Big TV but no Fox Soccer Channel which was bummer. Free WiFi which was a big plus, very very small shampoo bottles which can be very inconvenient if you forget your... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
15 April 2013

Your review is exactly what we strive for here at our Hotel! We are fortunate to be in a location close to both shopping and restaurants, and glad that we had availability on Priceline that worked well with the dates you needed for a wedding in the area. Thanks again for you sharing your experience and we hope to host... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 March 2013

My wife and I were in Phoenix for a long weekend and needed a convenient, reliable hotel to serve as a homebase for our various activities. We had several day-trips planned and weren't planning on lounging by the pool, so no need for a resort and resort fees! I frequently stay at Courtyards on business and this Courtyard did not... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
15 April 2013

It is a pleasure to get such fantastic feedback from a Courtyard loyal guest. Thank you for visiting our hotel and taking the time to share with others that you found the hotel to be clean, quiet and comfortable - which is exactly what we strive for! I was especially pleased to read that you found Joe at the Front... More

Des Moines, Iowa
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 11 March 2013

Stayed here as I was coming up from a work day in Tucson. Good location with access to the freeway and lots of restaurants in the area and some are within walking distance on a nice day. Newer Lobby area but the rooms could use it now too.

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
15 April 2013

I appreciate it when frequent traveler takes the time to let us know about their experience. I am delighted that you shared with other travelers the ease of access to our hotel and the wealth of fine dining within walking distance of the hotel. Thank you for visiting our hotel and taking the time to share your comments regarding your... More

Los Angeles, California
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 7 March 2013

Well after staying in hotels 100 plus nights a year, for over 5 years, this really made me want to throw up in my mouth. I could tell that this room had not had a deep cleaning in a long time. This was due to the overall condtion of room 262. I was disgusted when I looked at the bathroom... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
15 April 2013

Thanks for taking the time to contact me, as it is only through candid feedback such as this that we are able to discover and address our shortfalls. It appears that issues were aggravated when your e-mail that you had sent to me ended up was not recognized and had errantly been identified as spam. I personally followed up with... More

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Boston, Massachusetts
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 18 February 2013

Really can't go wrong with a Courtyard. Rooms as always set perfectly for after hours business and beds a comfortable. This property in particular is close to some very good restaurants, which made it easy to entertain and then slide back to the room. Close to PHX, it's a breeze to get to/from and on your way. Great location and... More

Was this review helpful? Yes 2
Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
11 March 2013

It is a pleasure to get such fantastic feedback from an extensive traveler. Thank you for visiting our hotel and taking the time to share your comments regarding your experience. It is especially great that you shared with other travelers about the great number of restaurants we have within walking distance of our hotel. We look forward to hosting you... More

Santa Cruz, California
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 27 December 2012

This property is old. The air conditioner units rattle like there is change in the bottom of them and it's very noisy. I can sleep through just about anything. Beds are not that great either. I've stayed here over 10 times because it happens to be close to my customer but I'm looking for a different Marriott even if just... More

Was this review helpful? Yes 1
See 3 more reviews by carmamarie for Chandler
Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
11 March 2013

I appreciate it when frequent traveler takes the time to let us know about their experience. While we had hoped that our owner was going to invest in new bedding during our recent renovation, that project was pushed to a future date. However, candid feedback such as this helps our Owner prioritize what projects should receive top priority. Please contact... More

Bishop, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 26 November 2012

Very helpful staff.Was able to provide directions to locale,as location is not on a main street and was behind other buildings.Quiet location,never heard any traffic noise.The mgr even Fed Ex'd paperwork that was not available on check inn.I have always enjoyed Courtyard locations after spending a year living in one...

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Gary L, Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
11 March 2013

Your review is exactly what we strive for here at our Hotel! I was delighted to read that you found our staff to be providing excellent customer service. I recall the importance you expressed with the importance of your Federal Express shipment and took it as an opportunity to provide a great guest delighter. Without outstanding customer service, a hotel... More

Tampa
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 18 November 2012

Spent a quick one night stay while in town on business. The staff is super friendly and very helpful. The Breakfast is very healthy driven. The prices are very reasonable. The oatmeal is very good. I would stay here again.

Was this review helpful? Yes
Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
20 November 2012

Thanks for choosing to stay at our hotel! I was pleased to read that you found our breakfast options to have healthy choices and happy to hear that you enjoyed the oatmeal. We look forward to hosting you as our guest again in the near future. Take Care, Gary Lueck General Manager More

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Additional Information about Courtyard by Marriott Phoenix / Chandler

Also Known As:
Courtyard By Marriott Phoenix / Chandler Hotel
Courtyard By Marriott Phoenix / Chandler Hotel Chandler
Courtyard Phoenix Chandler
Courtyard Chandler
Chandler Courtyard
Chandler Marriott
Address: 920 N 54th Street, Chandler, AZ 85226
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 26 hotels in Chandler
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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