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Southern Sun Elangeni & Maharani

3.5 of 5
63 Snell Parade, Durban 4001, South Africa
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Southern Sun Elangeni & Maharani
Ranked #9 of 41 hotels in Durban
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160 reviews from our community

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Traveller rating
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    75
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Date Rating
Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 14 May 2013

I am never disappointed with the Elangeni Hotel, from the moment of arrival, to departure. The Staff at this Hotel are most professional and welcoming - nothing is too much trouble. The new Grill at the Hotel serves the most delicious Steaks - perfectly aged and served. The view from the rooms is the best in Durban, and the cleanliness... More

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Cape St Francis, South Africa
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 12 May 2013

I read some of the negative comments about the rennovations at the Elangeni/Maharani Hotel and just a few reviews earlier that the buildings actually need upgrading. It is a fact that one will never be able to satisfy everyone but the negative comments that focussed in on a very short period in the life of these hotels is very unfair.... More

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See 6 more reviews by ThaboCapeStFrancis for Durban
Fairfield, Connecticut
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 9 May 2013 via mobile

Checked in on May 9th 2013. They have new restaurants opened and a great dinner buffet for about $24 USD or 210Rand. The one queen sized bed room we stayed in was nice, clean and very comfortable, but a bit small. The large oceanside window opens to offer a great view of the ocean and beach. There is free wifi... More

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Albuquerque, New Mexico
1 review
2 of 5 stars Reviewed 29 April 2013

My wife and I stayed at the Sun Elangeni for a week. The location is nice with easy access to the beach but we were not informed that the pool would be under construction and just three floors below our window. There is minimal seating in the lobby and the front entrance is also under construction. Despite the wonderful staff,... More

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Johannesburg
1 review
1 of 5 stars Reviewed 23 April 2013

The Reception desk was extremely unprofessional and unhelpful. Actually the worse i have ever experienced in all my travels. I booked 1 night at the hotel as i was attending a wedding there which i had especially flown in for. After indicating on my booking that i expected to arrive for an early check-in, the receptionist told me my room... More

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 22 April 2013

This has probably got to be one of the worst hotel for seminars and congress. The management will lie and deceive you so that you will book an event with them only to spring surprises on you and dampen your event. 1) Though our event was book 2 years in advance, the mgmt did not have the decency to tell... More

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Singapore
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 21 April 2013

I was a bit distressed on arrival to find the hotel entrance hoarded up and gondolas hanging along the front of the hotel, necessitating arrival via the back door. Reading recent reviews, it appears that it was time for some refurbishing, but it was unfortunate to have to stay there through it. I was first shown to a room with... More

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Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review
23 April 2013

Thank you for taking the time to post your review. I am delighted that you enjoyed your stay, despite the renovations taking place. We are in the process of amalgamating the Southern Sun Elangeni with her sister hotel, Southern Sun North Beach, soon to be known as Southern Sun Elangeni&Maharani. Phase three of the refurbishment incorporates the upgrading of the... More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 April 2013

The Staff at the hotel were great and the check in process was simple and quick. Elangeni is a lovely hotel but the building is getting a bit old and the rooms although very tastefully furnished are looking a bit aged. But please don't get me wrong, it is comfortable and clean and the pillows and beds are to die... More

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Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review
14 April 2013

Thank you for taking the time to post your review. I am delighted that you had a memorable stay, despite the construction taking place. The first phase of this programme incorporates a new restaurant on the ground floor as well as a revitalised pool deck - I just know that you will enjoy the new look. The bedroom refurbishemnt forms... More

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 9 April 2013

We arrived at the hotel in the evening of the 29th MArch 2013 and the checking in was a nightmare as the lady at front desk was unwelcoming and had some issues with my wife as she did not explain things in full, particularly parking. As a frequent guest member, it was my first time that i had been so... More

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Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review
14 April 2013

Thank you for taking the time to post your review. Please accept my sicnere apologies for the lapse in service expereinced from the receptionist upon arrival - this is most defintiely not the standard that we strive to achieve. We are investigating ways of dealing with the on-site parking most efficiently in future. We look forward to welcoming you back... More

Kuala Lumpur, Malaysia
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 April 2013

Not sure about the standard in Durban because this was my first visit however I don'r really agree with all the high rating values. The position is excellent and the views on the oceans are amazing however rooms and toilette are small. The general feeling is that the whole structure needs some serious renewal. There are 2 restaurant inside the... More

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See 2 more reviews by Dadde74 for Durban
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review
14 April 2013

Thank you for taking the time to post your review. Please accept my sincere apologies for the disruption caused due to the construction. We are committed to constantly evaluating our offerings to ensure that they remain relevant. The first phase of the programme is due to be completed in May, which incorporates a new restaurant concept on the ground floor,... More

 
 
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Additional Information about Southern Sun Elangeni & Maharani

Also Known As:
Southern Sun Elangeni Hotel
Southern Sun Elangeni Durban
Elangeni Hotel Durban
Address: 63 Snell Parade, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotels in Durban
#4 Family Hotels in Durban
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Southern Sun Elangeni & Maharani
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