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All 122 Cape Town Central hotels »

Fountains Hotel

3.0 of 5
1 St Georges Mall, Cape Town Central 8001, South Africa
Hotel amenities
Ranked #102 of 122 hotels in Cape Town Central
3.5 of 5 stars 121 Reviews
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121 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(4)
  • Great location(3)
  • Camps Bay(3)
  • Rooms are small(3)
Traveller rating
    21
    45
    30
    14
    11
Only show reviews for Family (13) | Couples (52) | Business (19)
Date Rating
carla137
Washington DC, District of Columbia
1 review
1 helpful vote
1 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

Hotel is run down, stinky of fried food at all times, poor/no housekeeping (someone elses dirty underwear in my room), excrutiating experience! No one really seemed to care. I could go on and on about how many thinkgs went wrong for me and my work colleagues, but I would save myself time and just say, stay away from that hotel!... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
14 February 2012

Dear "Carla137" Thank you for taking the time to provide us with feeback on your stay with us. It is regretable that you experienced a less than desireable stay with us. I can assure you that your stay does not reflect the true standards of the Fountains Hotel. I have addressed your concerns with the Housekeeping departments and I am... More

JanBMandurah
Mandurah
1 review
4 of 5 stars Reviewed 10 February 2012

We stayed at the Fountains Hotel in central Cape Town in January 2012. It is a great hotel, right in the middle of Cape Town. It's within walking distance of the Cape Town Castle and the Victoria and Albert Waterfront attractions. There is great shopping and restaurants nearby, as well as liquor stores, cafes and currency exchange places. The Hotel... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
14 February 2012

Dear “JanBMandurah” Thank you for taking the time to write a review of the Fountains Hotel. We do appreciate it when guests provide us with feedback on their stay as in order for us to identify areas to maximize guests’ satisfaction. I am pleased to hear that your stay with us was enjoyable. We pride ourselves on a large variety... More

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pat215_12
London, United Kingdom
1 review
3 helpful votes
4 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

stayed in room 612 right by the lifts which were not noisy but one night it windy and you could hear that, the room was very good with multipal types of electrical sockets by the side of the tv + mini fridge and the service was very good as we complained of a slow filling toilet and we were offered... More

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traveltavern28
Edinburgh, United Kingdom
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed 8 February 2012

I stayed here with relatively low expectations, especially considering some of the outrageous reviews posted by others. And whilst the hotel could improve in a few areas overall it's still a great place to stay and represents very good value. My stay was for 12 nights,so I got a good feel for the place. Let's start with the bad stuff.... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
14 February 2012

Dear “traveltavern28” Thank you for taking the time to write a review of your stay with us. We value all forms of feedback from our guests in order to constantly improve on our service delivery process. I am pleased to inform you that we are in the process of looking at expanding the outside terrace area which might include building... More

AdamWarden
Hanoi, Vietnam
2 reviews
2 helpful votes
1 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

This hotel is the perfect example of clever internet marketing hiding a pit of squalor, incompetence and blatant theft. The entire hotel is absolutely filthy, even in the eating areas. The extraordinary thing is that there is an abundance of staff with cleaning trolleys that constantly block the narrow gloomy passages and yet they cannot seem to make an impact... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
6 February 2012

Dear Valued Guest Thank you for your feedback regarding your stay with the Fountains Hotel. We value all feedback from our guests in order to improve on our service. It is unfortunate that your stay with us was less than disirable. Please be assured that i have addressed the matters with my relevant departments and we will improve on the... More

FFG46
Luanda, Angola
1 review
1 helpful vote
2 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

The Fountains Penthouse… not so good. Too many problems with it: • Elevator to the Penthouse floor didn’t work most of the time. • Internet service really bad even with us paying for it. • Parking lot very tight and small to get to it. Almost ran out of space. • Only one AC unit for the entire unit. So... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
6 February 2012

Dear Valued Guest Thank you for your feedback regarding your stay with us. I have taken note of the comments you left and i can assure you we will adress the matters accordingly. It is unfortunate that you felt the elevator was slow. The penthouses are serviced by one elevator and when the hotel is fully booked it could possibly... More

Rosemary C
Cambridge, United Kingdom
1 review
1 helpful vote
4 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

We arrived after a 12 hour flight early on the morning of 30th December. The staff could see how tired we were and gave us probably the only room left so we could freshen up and rest. It wasn't ideal. It was small and gloomy as it looked on to an adjacent wing and was near the lifts so was... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
16 January 2012

Dear Valued Guest I am pleased to hear that you enjoyed your stay with us. Were were unfortunately fully booked on the 10th, however i am pleased to hear that reception could accomodate you with the 2nd room. I have related your review to all the staff regarding the service they provided. Thank you for your feedback regarding our breakfast... More

Noeldelange
Johannesburg, South Africa
Senior Reviewer
6 reviews
1 of 5 stars Reviewed 3 January 2012

The rooms were nothing like the website, there was dirty linen and used dinner plates all pushed into the corner of the floor we were staying at, was there for several hours. I got charged for parking when we didnt even have a car. Jack Daniels and Southern comfort were on the menu, but no stock for the duration of... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
16 January 2012

Dear Valued Guest. Thank you for your review regarding your stay with us. We always aim to improve on our service and these review are a great way to recieve feedback from our guests. It is regretable to hear that your stay with us was not to your liking. Unfortunately we cannot gaurentee the rooms protrayed on our website to... More

Dineo_m
Polokwane, South Africa
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

We arrived in Cape Town on the 29 th December and couldn't find a rental car. Our hotel was right on the myciti bus route. Best public transport in south Africa. Convenient to travel around the city. The breakfast was great. Great location. Would definitely stay here again. More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
16 January 2012

Dear valued guest. Thank you for taking the time to write a review of your stay with us. We value all possitive and negative feeback in order to improve on our service delivery. I am pleased to hear that you found the location of the Fountains Hotel ideal for your visit to Cape Town. I will relate your compliments of... More

1Happy1Traveler1
Winston Salem, North Carolina
2 reviews
1 helpful vote
3 of 5 stars Reviewed 20 November 2011

As with most reviews, the level of expectation often sets the tone for the stay and ratings. I needed a central location for the conference centre - the hotel is well staffed with helpful and friendly service. The rooms, while small, are more than adequate for a good nights sleep. The walls are not very insulated for sounds - so... More

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FountainsGM, General Manager at Fountains Hotel, responded to this review
12 December 2011

`Dear Valued guest Thank you for your feedback regarding your stay with us. We value all feedback from our guests in order to further improve our guest’s satisfaction. I am glad to hear that your enjoyed your stay with us and that you found everything to your liking. We do run fantastic special through-out the year so please do subscribe... More

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Fountains Hotel Also Known As

  • Fountains Hotel Cape Town
  • Fountains Cape Town
Address: 1 St Georges Mall, Cape Town Central 8001, South Africa

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Fountains Hotel
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