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Extended Stay Deluxe Phoenix/Biltmore


Hotel class 2.5 of 5
5235 N. 16th St., Phoenix, AZ 85016
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Reviews you can trust

57% Do not recommend
3.5 of 5 stars 16 reviews
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By trip type
All (16)
[ Date ] [ Rating ]
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3 of 5 stars
tompammc   29 contributions
Salt Lake City, Utah
14 Mar 2010 | Trip type: Couples New

The location is good. The price was good. The internet was $4.95 for whole stay. The breakfast was a pleasant surprise as they had coffee & muffins & we weren't expecting either. No normal maid service so by the elevato,r people had piled up their trash from rooms. The room would have been good~ Except it reeked of smoke so... more

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5 of 5 stars
BunnyRay   1 contribution
Arizona
9 Feb 2010 | Trip type: Business, Solo travel

I love this place. I do travel alot on business and I will consider this as my home base. I feel very safe there. They have more than I could expect for the price and the staff are very attentive. I like the free internet, the full kitchen and once I forgot to bring my toothbrush and toothpaste, they gave... more

Management response from
Susan Larson, Manager

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Phoenix - Biltmore. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are...

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5 of 5 stars
StjoeMo_Buddy   1 contribution
stjoe mo.
4 Feb 2010 | Trip type: Friends getaway

the manager and entire staff was very friendly and would smile and acknowledge you. made sure your stay was pleasant. nice rooms and location. good coffee each morning. more

Management response from
Susan Larson, Manager

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Phoenix - Scottsdale. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is...

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4 of 5 stars
Nemoandchina   18 contributions
England
6 Nov 2009 | Trip type: Couples

My partner and I stayed at the Extended Stay over Halloween weekend for his birthday celebration trip. This was our first trip and hotel experience since moving back to the USA after 4 years abroad. There is NOTHING to complain about with this hotel. The units are self contained: Stove, fridge, dishes, cooking utensils, wifi, dvd player. The only thing... more

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4 of 5 stars
SRQAW   2 contributions
Florida
5 Sep 2009 | Trip type: Business, Solo travel

Stayed 9 days here on business. Great bargain for the area. I felt safe, which is a top criteria for hotel review. Staff was VERY friendly and helpful. Generally clean, well lit and modern. Full kitchen a plus. Shower drains well, which is a pet peeve of mine if it doesn't. The location is excellent! Convenient highway access. 15 minutes... more

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2 of 5 stars
Nick_Guptil   5 contributions
Bangalore
13 May 2009 | Trip type: Business

I was travelling on work to Phoenix for a 3 week assignment and was put up in this hotel by the travel coordinator. I must admit that the hotel location is brilliant, most amneties and facilities are walking distance from the hotel. Restaurants, Shopping malls, petrol bunks, convenience stores, everything is just a stones throw away. However, the hotel in... more

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1 of 5 stars
EmberC   2 contributions
Denver, CO
30 Apr 2009 | Trip type: Family

I was in Phoenix for a health problem for my mom. Got this place though priceline. Customer service was so terrible, it made a bad situation worse. I found a cockroach in my room. My dad stayed there a few nights too, and when he extended his stay for one night beyond, they messed it up somehow, and threw out... more

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5 of 5 stars
Montanareiner   1 contribution
Montanareiner
2 Apr 2009 | Trip type: Couples
1
person found this review helpful

We found the Extended Stay staff very accomodating, extremely helpful and the room was immaculate. They even had two grass areas, perfectly groomed, and convenient for our pets!! more

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2 of 5 stars
Wildfire_Diva   7 contributions
Southwest US
12 Feb 2009 | Trip type: Business, Solo travel

I guess you get what you pay for, we initially reserved trying to save a few dollars. I was going to be in town for at least 2 weeks and my coworker for a month. The neighborhood is not bad several places to eat with in walking distance. But walk through the hallways and you notice dirty carpets and the... more

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1 of 5 stars
dmansanantonio   2 contributions
San Antonio
8 Oct 2008 | Trip type: Couples

Did not want to accept our reservation price and made us call the Innkeeper reservations. Stinks and dirty. more

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Extended Stay Deluxe Phoenix/Biltmore Also Known As

  • Extended Stay Deluxe Phoenix
  • Phoenix Extended Stay
  • Extended Stay Phoenix
Address: 5235 N. 16th St., Phoenix, AZ 85016