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Extended Stay America - Phoenix - Airport - E. Oak St.

2.5 of 5
4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
Hotel amenities
Extended Stay America - Phoenix - Airport - E. Oak St.
Ranked #94 of 176 hotels in Phoenix
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33 reviews from our community

    Trip type
Traveller rating
    11
    7
    3
    8
    4
Date Rating
Phoenix, Arizona
1 review
5 of 5 stars Reviewed 10 May 2013

It was convient because I went to a concert at a local theater about 2 or 3 miles away. The clerk was friendly and check in was a breeze. The room was comfy and cozy, upon entry i notice my ironing board was broken. I call the front desk and within 5 min i had a brand new one. It... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
13 May 2013

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your room, including the amenities we offer. As well, it is so great to know that the staff was so helpful, especially when they acted so quickly to your request for an ironing board. It was a pleasure providing for you... More

1 review
5 of 5 stars Reviewed 25 April 2013 via mobile

I will rent it again but i do not expect alot from this hotel.Kitchen is gr8 but need to send cleaning service atleast twice a week. Trash pickup needs to be done daily. Parking spot suppose to be reserved for renters.

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
2 May 2013

Thank you for your recent review of your stay. I sincerely apologize that the internet was having connectivity issues and for not communicating our housekeeping policy to you upon check-in. Every 7-days, housekeeping will clean a guests room; however, this can also be done in-between upon guest request for an additional, minimal fee. Thank you very much for providing us... More

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 22 April 2013

Extended Stay America lists their wi-fi as being free when you reserve a room. They're not really upfront about the truth. When you log on, you find out that there is the "free speed", which feels about as fast as the old dial-up days (lots of waiting--wouldn't download sometimes and had to reboot often to get it to work). If... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
2 May 2013

Jay - The feedback provided in your review is much appreciated. We appreciate the kind comments about the friendliness of our staff and the location of our hotel; however, we apologize that your in-room amenities were not in good condition and that the internet connection was not ideal. We are working to correct these issues immediately. The staff and I... More

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70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 22 April 2013

My above average size room proved to be quite a bargain at under $50/night which rivaled what I believe to be the lowest cost per square foot/meter I have ever paid for airport area accommodations in any major city. Check-in was fast, and my second floor room included a good sized full kitchen with a microwave, dishwasher, fridge, along with... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
2 May 2013

Thank you for your nice review of our property. I am glad to read that you were pleased with the size of your room along with all of the amenities we offer our guests. We truly appreciate you recommending our hotel to stay at when traveling for a business trip or going on a family vacation. Thank you again for... More

Phoenix, Arizona
1 review
5 of 5 stars Reviewed 2 April 2013

I travel for business and always stay at Extended Stay America! Great rooms,laundry,pool,BBQ,kitchenette and most of all a fabulous staff. I am always greeted with a smile and a welcome back. I highly recomend staying here..You are made to feel like you're family!

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
7 April 2013

I appreciate you taking the time to write such a very nice review. I'm so pleased to hear that our amenities are to your liking and that my staff took good care of you during your stay with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Orlando, Florida
1 review
2 of 5 stars Reviewed 31 March 2013

Nothing worked, ice maker, hair dryer, alarm, toaster all did not work. Very disaponted, very noisy, maid service was supposed to be a week after I came, it didn't happen. Not as clean as I had expected. Not enough silverware. Requested a bottom floor and booked about a month early when I got there no bottom floor. I am relocating... More

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
7 April 2013

Thank you for taking the time to write a review of your stay. The non-functioning items and lack of housekeping you described is not acceptable, and I sincerely apologize for your experience. I am sharing your review with my entire team to ensure that these situations do not happen again in the future. We continually work to improve our hotel,... More

Menifee, California
1 review
4 of 5 stars Reviewed 29 March 2013

This place was perfect for me. Its like a small apartment. comfortable, quiet and just nice overall. I really liked the fact that they didn't have daily maid service. I can hang and reuse my towels (conserve water people!). I also like to have my iPad and Laptop out and readily available. when maids are in and out, you never... More

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
2 April 2013

Thank you for your great review of our property. I'm so pleased to hear that our amenities and room set up are to your liking! Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Toronto, Ontario
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 29 March 2013

We arrived late at night (11 PM, 2 am our time) and were very disappointed with the service we received. The lobby for the reception desk was locked, we arrived by cab and were left at the door of this 'motel'. Not a great feeling of security for a woman in this neighborhood. The desk clerk came to the door,... More

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
2 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you arrived after the office closed, we do have a phone out front on the pillar for all late night arrivals. In response to your feedback, I am working with my night team to ensure that all guests... More

Oldham, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 28 March 2013

Helpful, welcoming front desk. Efficient, no-nonsense check-in. All facilities I would wish for for an overnight stay, including a 32 " flat screen TV, fridge-freezer, cooking unit, and a very comfortable bed. Useful shopping units/food facilities nearby. Corrected my directions to airport with a smile!

Was this review helpful? Yes
See 2 more reviews by drmjo for Phoenix
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
29 March 2013

Thank you for your great review of our property. I'm so pleased to hear that my staff and our hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 March 2013 via mobile

This place was just what I needed...a place to stay for the night. The room was a little cramped for my 2 kids and I especially with the sofa bed out. But that was fine due to it only being out before bed. The location wasn't that bad and have stayed in far worse for more money. The room had... More

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review
29 March 2013

I appreciate you taking the time to write such a nice review. I'm glad that you and your children had a good stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

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Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
Extended Stay America - Phoenix - Airport - E. Oak St. Arizona
Address: 4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre Fitness Centre Free Parking Pets Allowed Swimming Pool
Hotel Style:
Ranked #94 of 176 hotels in Phoenix
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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