Amazing breakfast each morning. Buffet style with made to order omelets! Clean and comfortable rooms and very friendly staff! TVs do need updated and it is close to the railroad but I didn't notice the trains. You would not need a rental car staying at this hotel. Easy access by light rail to the city and several other cities in...
More
BrianGNC ,
Thank you very much for you kind words. We have a great restaurant with great food and great people. I hope you were able to have some lunch or dinner while you were here.
We have a great location with the light rail just outside our front doors. With easy access to downtown Phoenix and downtown Tempe, there...
More
Have stayed there quite a few times in the last couple of years.
The place need modernising throughout.
The rooms still have old tube TV's!
The bar & restaurant are both old & uncomfortable.
Very noisy at night due to the railroad, which although some distance away, the train horns carry on all night!
More
Reviewed 2 February 2010
PanchoBedfordUK,
Thank you for taking your time to write a review. We are glad that you have chosen our hotel a number of times when you travel to Phoenix. We are in process of modernizing some areas of the hotel. We have started in our rooms and slowly working throughout the rest of the hotel.
The train noise is unfortunate...
More
The front desk staff are great and you can see this was once a top notch hotel. The rooms need some TLC. It is okay for an overnight to get to the airport but that is about it.
More
GEM10Barrie_Ontario,
Thank you for your review. One of our biggest assets to the hotel is our staff. They do a great job and try to accommodate every one of our guests. We are in the process of making doing some upgrades to the hotel. For example, we will have flat screen television in the rooms by the end of February....
More
We had a very nice stay. We got a great room rate and the staff was really amazing. I needed some help and they really went above and beyond. Room was comfortable and appreciated not having to pay for internet. Ill be back. Thanks susan!
More
Gottatrav,
Thank you for your review. It is good to hear that our staff was willing and able to help you when you needed it. We look forward to seeing you again on your next trip to Phoenix.
Best,
Paul
More
I was a little surprised at the condition of the hotel and my guest room. There are old TV's in the rooms, the paint is peeling on the wall, carpets are stained and there is a lot of dust. I was expecting better for Crowne Plaza. There is a little "cafe" and when I was there in the morning, there...
More
MLLINNJ,
Thank you for the positive comments about our staff. The hotel is currently in the process of changing all of its TVs to Flat Screens as well as several other renovation projects. We hope that next time you are in Phoenix you will stay and see the changes we have made.
We use a local butcher to provide fresh...
More
I booked this one in the midnight through Hotwire and arrived 20 minutes after the initial booking. Outdated, dark lobby at that hour but as it is in close proximity to the airport and had comfy beds it was fine for sleeping for a couple of hours before I take my early morning flight. However, the smart... OK, wise-guy in...
More
nbalsari,
I can imagine how frustrating it was to arrive at the hotel after a day of traveling and be greeted by poor customer service. I would like to apologize and assure you the service you received is not what we the management of the hotel expects of its employees.
We have used your observations as a training tool to...
More
If you need to be close to the Phoenix airport for an early departure, this is a great location. The facility/room was clean, comfortable, and quiet considering its proximity to the airport. Booked through Hotwire, very good value.
More
Mermaid_Julie-n-Dan,
Thank you for your review. We definitely have a great location for early flights in or out of Phoenix. Being that you got a great deal and the room was clean, comfortable and quiet, I hope to see you again next time you are visiting Phoenix.
Best,
Paul
More
Had a late flight getting into Phoenix so I had made a reservation at the Crowne Plaza. In after midnight and called the hotel for the shuttle as previously instructed. Grabbed my bag and walked out the door where I had been told to go and waited less than 3 minutes when the shuttle pulled up with a friendly, helpful...
More
2FortheRoadSaratoga,
Thank you for your review. I am so glad that everything we well during your stay. From the shuttle driver to the front desk staff, we do have great people. I look forward to having you at the hotel again soon.
Best,
Paul
More
I recently stayed at the Crowne Plaza near the Phoenix Airport 12/11. The staff was excellent, they welcomed me, gave me a snack and had my key packet ready, I walked up, signed my name and was off to my room. Very convenient shuttle service to the airport on a very regular schedule. Location is perfect, stores and restaurants within...
More
I spent one night during a layover in PHX, and it was OK. This hotel offers free shuttle every 15 min and is the closest to the airport. The internet is also free in the rooms, as well as a business center is free. The rooms are a bit dated, such as the custain was falling apart, the bathtub was...
More
89 Reviews
122 Reviews
97 Reviews
