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All 176 Phoenix hotels »

Holiday Inn North Phoenix

2.5 of 5
12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
Hotel amenities
Ranked #99 of 176 hotels in Phoenix
3.0 of 5 stars 77 Reviews
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77 reviews from our community

    Trip type
Traveller rating
    12
    22
    16
    15
    12
Date Rating
KyHomebound
Florence, Kentucky
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

NOT RAMADA ANYMORE!!!!! NOW A BRAND NEW HOLIDAY INN PROPERTY I have stayed at this property for years, and have to say that out of all my stays, this one by far is the best. They finished the renovations(which I hear was in excess of 4 million dollars), and the room was fantastic - new beds, tv, bathroom, carpet, everything.... More

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Capric0rn1225
Toronto, Canada
Reviewer
3 reviews
52 helpful votes
3 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

When I checked in , the male front desk clerk/manager was friendly; but the evening/night clerk was kind of "bitter" to be at work at night shift. We were assigned to the first floor room which although facing the front, it's backing off the pool. The problem started when some group of people were making so much noise and still... More

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Christopher Watt, General Manager at Holiday Inn North Phoenix, responded to this review
26 January 2012

Thank you for your recent review of our property, and I value your tips, and opinions very highly as we are trying to maintain a high level of service and product. Also, thank you for staying with us during the renovation process, as I understand just how much it affected everyone from staff to the guests themselves. We recently completed... More

Archuleta
Colorado Springs, Colorado
1 review
2 helpful votes
1 of 5 stars Reviewed 4 December 2011
2
people found this review helpful

When I booked the reservation for this hotel I was aware that it was under construction, but when I walked in I was astonished to see that the place looked like a dump! I understand that they needed to repair a few thing but they should not have been booking rooms with the hotel in that state. The price of... More

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xeriscaping
Kingman, Arizona
Senior Reviewer
6 reviews
3 helpful votes
3 of 5 stars Reviewed 26 October 2011

I used to use this hotel a few years ago, It had been newly remodeled and made completely smoke-free. The deluxe rooms were very nice and they had a full hot breakfast buffet. The prices went up and the buffet went away. they do still have a breakfast with hot waffles, but that just makes them average. The last two... More

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yoyiFlorida
florida
Senior Contributor
21 reviews
6 helpful votes
4 of 5 stars Reviewed 12 October 2011

Hotel under renovation, will become Holiday Inn in few months. Didn't had any problem with noise due to construction. It's dusty and dirty in the fisrt 2 floors but it's because of the renovation. Swinning pool and dinning area still closed. Continental breakfast is ok, included yogurt, boiled egg, OJ, coffee, tea, mini waffels, white bread, plain baggels, baged danish,... More

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DoDTraveler1
Tucson, Arizona
Reviewer
5 reviews
5 helpful votes
3 of 5 stars Reviewed 10 September 2011
1
person found this review helpful

I stayed for 3 nights....my room was newly renovated, had a great clean smell to it, the bathroom door was a bit weird, poor design, but hey, Im not staying for the bathroom door!. The breakfast was terrible though! Im not sure that this is a Ramada Plaza, seems more like a Ramada Inn, there is a difference between the... More

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Christopher Watt, General Manager at Holiday Inn North Phoenix, responded to this review
12 September 2011

Thank you for taking the time to place a review of our Hotel, and know that your comments are not taken lightly. We are in the process of remodeling the Hotel, and unfortunately during this process, there are a few hiccups along the way. The breakfast area has been temporarily moved to one of our banquet rooms due to the... More

steveggflagstaff_AZ
flagstaff, AZ
2 reviews
1 helpful vote
5 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

I give this place a 5 star for excellent service and clean rooms! Good Job! More

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Christopher Watt, General Manager at Holiday Inn North Phoenix, responded to this review
12 September 2011

Thank you for staying with us, and for taking the time to review our property. My staff and I are trying hard to keep the service level at top notch during our renovation period, and appreciate your kind words. We look forward to seeing you after the remodel is complete, and thanks again for taking the time to place a... More

me-pollyanna
Tucson
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 30 August 2011
1
person found this review helpful

First it is not at Metro Center - but in the Metro Center area. This is an old hotel - under renovation - but bend over backwards to make our stay enjoyable. We had a few problems with our suite - but were moved immediately to a better room - at no charge. . The manager - Chris was more... More

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Christopher Watt, General Manager at Holiday Inn North Phoenix, responded to this review
1 September 2011

Thank you for taking the time to place a review of our Hotel, and know that your comments are not taken lightly. We are in the process of remodeling the Hotel, and unfortunately during this process, there are a few hiccups along the way. The breakfast area has been temporarily moved to one of our banquet rooms due to the... More

beachgirl4434607
St. Petersburg, Florida
Reviewer
4 reviews
3 helpful votes
1 of 5 stars Reviewed 26 August 2011
1
person found this review helpful

I was traveling to see my grandchildren , So i wanted a place that had a pool and breakfast . When i made the reservation I had looked online to view the rooms and swimming pool .It looked real nice .WELL after arriving i was shocked at how dirty the place was it was after midnight so i just thought... More

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Christopher Watt, General Manager at Holiday Inn North Phoenix, responded to this review
6 September 2011

Thank you for taking the time to place a review of our Hotel, and know that your comments are not taken lightly. We are in the process of remodeling the Hotel, and unfortunately during this process, there are a few hiccups along the way. The breakfast area has been temporarily moved to one of our banquet rooms due to the... More

mesocyclone2011
Stanford, California
Contributor
17 reviews
9 helpful votes
4 of 5 stars Reviewed 6 July 2011
1
person found this review helpful

At the time of our visit, the hotel was under renovation. By this, I mean there were exposed electrical wires and sledgehammers lying around in the hallway. Our room, which was one of the newly remodeled ones, was pretty spiffy looking and quite clean. Beds were comfortable and the bathroom was quite spacious and modern. The free continental breakfast in... More

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Holiday Inn North Phoenix Also Known As

  • Ramada Plaza Hotel
  • Ramada Phoenix
  • Phoenix Ramada
Address: 12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)

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