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Residence Inn Phoenix Motel Reviews, Arizona

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Residence Inn Phoenix

3.0 of 5
8242 N Black Canyon Freeway, Phoenix, AZ 85051 (North Mountain)
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Residence Inn Phoenix
33 traveller photos
Ranked #88 of 176 hotels in Phoenix
3.5 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    16
    16
    12
    6
    2
Date Rating
Eilat, Israel
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“My least favorite Residence Inn ever”
2 of 5 stars Reviewed 8 May 2013

I ordered a one-bdrm suite, and found the living area really claustrophobic. The living area had been renovated with a new modern-looking seating arrangement that was too soft and generally uncomfortable. The mattress was awful- too soft. The worst thing was the new light switches (not all of which worked) that had a motion sensor to shut lights off automatically.... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
9 May 2013

Thank you for reveiwing our hotel on Trip Advisor, we appreciate the feedback any way we can get it! I am sorry your stay was not satisfactory, we have recently went through a renovation which was focused primarily on the comforts of home that we felt the guests would enjoy. As we try and satisfy all guests needs with the... More

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Nice Place”
5 of 5 stars Reviewed 7 May 2013

We arrived late in the evening and the 2 bedroom loft was no longer available. They put us in a 2 bedroom suite instead, which was even better. We were traveling with my elderly parents and it allowed us to stay close to them and still have privacy. The room included a nice living room where we were able to... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
9 May 2013

First off, thank you so much for your review on Trip Advisor! We always appreciate feedback in regards to the hotel and the staff/service so thank you for taking the time! We are very glad you enjoyed your trip to Phoenix and most importantly we are glad you enjoyed your stay with us! We really hope we see you again... More

denver, co
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Quite a good place to stay!”
5 of 5 stars Reviewed 1 May 2013

Filled with people going to spring training. Very nice and helpful staff. Room/suite spacious and clean. Good kitchen for a quick in-room meal. GREAT PRICE for the accommodation. Bed was comfortable. It's near the highway, but I found the room quiet enough. Breakfast is very adequate. I would stay again!

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
3 May 2013

Thank you very much for your kind words about our newly renovated hotel! We do stay very busy during Spring Training time which is March in Phoenix, so even with this high amount of guests I am very happy to hear you had a great stay! We look forward to you hopefully joining us again in the near future, or... More

El Paso, Texas
1 review
“great room bad service”
3 of 5 stars Reviewed 15 April 2013

Great room. Penthouse suite. Room was large and clean. Everything was new. Beds were good. A/C was ice cold which you need in Phoenix. Breakfast was good. Great Location. Now the bad part. People at check in were not friendly at all. First day the toilet backed up. I reported it to the front desk. Two hours later nothing had... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
17 April 2013

First, thank you very much for staying with us. We know you have choices when staying in Phoenix and really appreciate you choosing us. Having said that, I did review your comments and wanted to apologize for the un-welcoming arrival you obviously had when getting here. We are in constant training of our front desk and housekeeping staff, so want... More

Redondo Beach, California
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
“I Misjudged This Place.....Poor Communication”
2 of 5 stars Reviewed 14 April 2013

It's been a while since a property has not met my expectations and unfortunately this was it. When my family checked in, we were greeted with the news that the 2BR wasn't available as the room was still occupied. They put us in a 1BR penthouse with a loft and no privacy for either couple. Not sure why the hotel... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
17 April 2013

I do want to start by thanking you for responding on Trip Advisor, we appreciate all feedback and even though we strive for great comments all of the time we do also know it's important to hear from any guest that is not pleased with staying here. I do agree with you that the hotel should have communicated any room... More

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Las Cruces, New Mexico
1 review
“Room Was Not Ready..Dated Property”
2 of 5 stars Reviewed 29 March 2013

I'll tell you up front, I never even made it inside the room -- although I was charged for my entire stay! and to wait 3-5 business days for my refund. I requested a low floor room (no elevator here and I'm traveling with 4 children) and an early check-in. We showed up 1hr early.. couldn't meet the low floor... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
3 April 2013

First, I want to take the time to thank you for writing into Trip Advisor and let you know that from the hotel I apologize for any inconvenience our mis-communication may have caused to you and your family. In looking into your reservation, it seems you booked one of our Penthouse Suites which unfortunately due to them being a bi-level... More

Long Beach
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
“Best Central Location for Spring Training!!”
5 of 5 stars Reviewed 26 March 2013

Great location! Just off I-17 - a little tricky turning onto the frontage road, but once you are there, and you figure out how to go around the block it is perfect. Less than 5 minutes from Metro Mall of Phoenix, so you have an Olive Garden, Texas Roadhouse, Black Angus, and lot's of fast food selection. The hotel serves... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
28 March 2013

First off, thank you so much for your review on Trip Advisor! We always appreciate feedback in regards to the hotel and the staff/service so thank you for taking the time! We are very glad you enjoyed your trip to Phoenix and most importantly we are glad you enjoyed your stay with us! We really hope we see you again... More

Reviewer
4 reviews 4 reviews
“Nice place for small family reunion”
4 of 5 stars Reviewed 18 March 2013

PRO Comfortable, clean suites with good matress. Great breakfast. Pool and patio area with fire pit is great for small family reunion (we used two nights). Friendly, helpful staff. Near restaurants and Maryvale Baseball Park (Brewers home field). Will stay here again. CON Bit noisy due to location near I-17 Neighbor is a bit shaky. Renovation was going on while... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
20 March 2013

Thank you so much for taking the time to review us on Trip Advisor, all feedback is good feedback so for this we thank you! We are just about complete with this very long renovation but as you mentioned the property is looking great with new improved areas for families to gather and such! Thank you again for taking the... More

Virginia
1 review
“Excellent Staff”
4 of 5 stars Reviewed 2 February 2013

We have stayed at this hotel many times. Some of the staff like Casey has been there a long time and remembers us each year. They are very friendly and willing to meet your needs. Good location with lots of restaurants. They are constantly upgrading the rooms, lobby and pool area. We enjoy staying there.

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
4 February 2013

Thank you very much for your kind words about the staff at our hotel. Being a valued manager on property, Casey does a great job in leading by example in terms of guest satisfaction so I will be sure to pass on your kind words to her. Please visit us again the next time you are in Phoenix, we would... More

Show Low, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Great in some areas but disappointing in others”
3 of 5 stars Reviewed 28 January 2013

I originally booked for 2 nights in one of the penthouse suites. The kitchen and living area accommodations were very nice; however, the bathroom vanity area was very tiny (no counter space) and the Murphy bed mattress was one of the most uncomfortable I ever experienced at a hotel. When I needed to extend my stay the 3rd morning, no... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
4 February 2013

Thank you for your response on Trip Advisor, any feedback is always good feedback for us so I will be sure to turn anything you mentioned into a positive training example. We as a hotel are always looking for guest comments to make us better, so for this I thank you. Thanks again for staying with us, we look forward... More

 
 
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Residence Inn Phoenix
3.5 of 5 stars 52 reviews
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Additional Information about Residence Inn Phoenix

Also Known As:
Residence Inn Phoenix Hotel
Residence Inn Phoenix Hotel Phoenix
Phoenix Residence Inn
Residence Inn Phoenix Arizona
Address: 8242 N Black Canyon Freeway, Phoenix, AZ 85051
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 176 hotels in Phoenix
Price Range: $
Hotel Class:3 star (3*)
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Residence Inn Phoenix
8242 N Black Canyon Freeway
Phoenix, AZ 85051
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