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Holiday Inn Express Phoenix Airport (University Drive)

2.5 of 5
3401 E University Drive & I-10, Phoenix, AZ 85034
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Ranked #14 of 176 hotels in Phoenix
4.5 of 5 stars 135 Reviews
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135 reviews from our community

What travellers say about this hotel
  • Next morning(5)
  • Hilton Garden(3)
  • Friendly and helpful(3)
Traveller rating
    75
    44
    8
    5
    3
Only show reviews for Family (32) | Couples (48) | Business (17)
Date Rating
GreekJill
Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed 16 February 2012 NEW

I've had to go to this hotel 3 times for business. It's fair, but I have a few complaints. The room service is sloppy, the restaurant is mediocre, the shuttle is not always on time (made me late for work), and they missed my wakeup calls on this last trip 3 days out of 7. More

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WYbirdwatcher
Cheyenne
Senior Contributor
38 reviews
23 helpful votes
5 of 5 stars Reviewed 6 February 2012

My wife and I stayed here to be close to the airport for a next-day departure. The proximity of the hotel to I-10 and the Phoenix Airport car rental facility was most helpful. The friendly and courteous desk attendant provided us with printed directions to the nearest gas station (so we could fill the tank before returning our rental), as... More

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359traveller_
bucerias nayarit mexico
2 reviews
7 helpful votes
5 of 5 stars Reviewed 30 January 2012

we stayed here for 6 nights,it was wonderful. well appointed rooms, super clean and new, great pool. decent restaurant food for a hotel above average and great location to get to all areas of the city...will return again next year....oh and they have a shuttle to arizona mills mall!!! More

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shediver
Big Sky Country
Contributor
19 reviews
4 helpful votes
5 of 5 stars Reviewed 21 January 2012

Absolutely positive experience. The staff is excellent, professional, friendly, helpful. Our room was comfortable, neat and clean with complimentary wi-fi. The free breakfast was good and fresh. The Park and Fly option was very helpful, we found our car to be safe and secure upon our return. The free airport shuttle was right on time and is available for late... More

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trea4luck
Nebraska
Contributor
19 reviews
14 helpful votes
5 of 5 stars Reviewed 4 January 2012

I stayed here during a business trip for several days and enjoyed this place. The room was nice and clean, comfortable bed, and wonderful free continental breakfast....no complaints at all!!! It was nice being so close to the airport as well! More

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bretonsimon
Airdrie, Canada
Contributor
13 reviews
6 helpful votes
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

I like the hotel feel. Friendly staff. Good continental breakfast. The location is convenient for the airport but it is in a poor neighborhood. Not much to do in walking distance and people looks weird. 10 minutes drive to west brings you to Tempe where you can find good restaurant. My mattress was beat up so I had to sleep... More

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yostwl
USA
Senior Contributor
27 reviews
9 helpful votes
4 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

We spent one night to be near the airport for our morning flight. Staff members were helpful and knowledgeable. Room was typical for HI Express--roomy and pretty clean. Breakfast was again typical--enough variety to have something for everyone. More

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Roadhemi
Contributor
14 reviews
1 helpful vote
2 of 5 stars Reviewed 27 November 2011

The rooms are worn out. Jeez, the door knobs barely work... staff is young and attractive but utterly clueless. Not a clean or welcoming hotel. More

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Bill Weeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review
29 November 2011

Dear Guest: Thank you for taking the time to share your feedback with us on TripAdvisor after your recent stay! Please accept our sincerest apologies for your experience. We were greatly disheartened to read your comments regarding our accommodations and level of service. Please note that we are committed to providing all of our guests with a "5 Star" experience... More

FedericaRoma_Italy
Rome, Italy
Top Contributor
70 reviews
70 helpful votes
4 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

We stayed here just for one night. Very convenient location: it was perfect for next day travel (we arrived from Italy and next day a flight to Hawaii) ... so tired and the bed was very confortable ! Room was clean and quiet! Breakfast was fine, shuttle service great and check in very quickly! A great place to stay for... More

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33duke
Appleton, Wisconsin
Contributor
16 reviews
3 helpful votes
4 of 5 stars Reviewed 4 November 2011

We arrived earlier than expected and they gave us our room right away anyway. The room was clean and similar to other HIE. The breakfast was good, as expected. I loved that they had a computer hooked up to a printer, so we could print our boarding passes before going to the airport. We stayed the night we arrived in... More

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Holiday Inn Express Phoenix Airport (University Drive) Also Known As

  • Holiday Inn Express Phoenix
  • Holiday Inn Phoenix
  • Phoenix Holiday Inn
  • Holiday Inn Phoenix Airport
Address: 3401 E University Drive & I-10, Phoenix, AZ 85034

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