Hotel staff was very friendly and helpful. Breakfast area was well-kept and clean plenty of food and good coffee. I was always greeted by the front desk staff when I was leaving or returning, with a smile and a hello, have a good day or welcome back. Room was clean, fresh and quiet.

The hotel is in the middle of Pinetop, close to lots of shops and restaurants. Checkin was efficient and friendly, room was clean and comfortable. Only complaint is that there is the receptionist handles checkin, customer service and telephone which means she is often unable to deal with telephone calls - if you phone this hotel, you can expect to... More

I just spent 1 night here ,I was giving a nonsmoking room only to find out that it was a smoking room .I asked to be moved to another room but the front desk told me they were full and they could not .Looked like only a hand of people were staying the night. NEVER AGAIN LOOK ELSE WHERE.........

Nice stay with fresh out of the oven chocolate chip cookies. Wheelchair accessible room was just right for our needs. staff very helpful with local info on eating places, fall colors and golf. Extra towels at your request. More available than we us

This hotel is relatively new and the rooms are beautiful. They have a nice indoor pool/spa and a free breakfast. The breakfast is what you would expect at an express hotel - sufficient but mainly packaged items. My only issue with this hotel is the noise between rooms is high - we could actually hear a person using the toilet... More

We stayed one night. I thought the exterior looked old and was not sure about the place. Boy, was I wrong. Very nice, like brand new inside. Friendly staff, good b'fast. Good bed. I don't like trip advosor 200 word minimum for a review.

Getting buffeted by wind and traffic while on a motorcycle most of the day the Holiday Inn in Pinetop was a welcomed retreat. The best impression from any hotel property is the first face of the hotel and this instance was the friendly smile of the woman desk clerk. Her attitude matched the quality of the property. Everything was clean... More

Recently had cancer surgery of the mouth & unable to eat much. The excellent selection of hot & cold breakfast helped me through the days I stayed there. The microwave & refrigerator were great amenities. Clean room, freshly made beds, helpful staff & great location made for great combination.

This is the third time we choose this hotel in Pinetop. We've seen the same friendly and helpful staff working there for the past 4 years. Quick access to hiking trails and lake behind the hotel. Circle K is next door. Our children love their indoor heated pool, and we love their large jacuzzi. Rooms are very clean, comfortable and... More