We chose this hotel based on the reviews here and were not disappointed - reasonable rates, abundant free breakfast, and fine room as well as convenient location. The a/c was a bit noisy though.
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First visit to Scottsdale and we stayed at the HIExpress Scottsdale North. The room was nice and we found breakfast to be fresh and abundant. The only problem we had was that we were woken up by doors slamming and people talking in the hallway around 6:00 in the morning.
I attribute that more to the guest than the hotel....
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Thank you for choosing to stay with us on your first trip to Scottsdale, and for posting your comments. I'm sorry about the noise you expereinced from other guests, and appreciate your understanding and tolerance. I hope you will give us another chance to become your first choice in hotels on future visits to our wonderful city.
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first time in AZ. and I couldn't be more pleased with the stay I had here. Room service, staff, and the location was great. I plan for another visit this summer and hopefully there will be rooms available for my next stay.
Thank you!
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Thanks for making your very first review on TripAdvisor about your recent stay with us. Summer here is quite hot, and not the most popular time for many, so we should have rooms available. It is always a good idea to call the hotel directly to inquire about availability and any specials we have to offer. Once your reservation is...
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If you want to stay in Scottsdale, this property will meet all of your needs. The rooms are fresh and comfortable, the internet is blazing fast, and the staff were all knowledgeable and professional. You can spend more in Scottsdale, but I doubt you'll find a more comfortable room.
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Thanks so much for taking the time to post your comments and 5 star rating about your recent visit with us. I'm glad you were happy with the accommodations and service we provide, and look forward to our next opportunity to serve you here.
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Good location, helpful staff, especially Yvonne at the desk. More than adequate
rooms, amenities, furniture, etc. Gotta love the free breakfast. Rates are downright
cheap compared to most hotels in the area and neighborhood location is very
quiet. Only reason I didn't rate this hotel as 'excellent' is for two reasons- housekeeping
needs to do some dusting once in awhile,...
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Thank you for taking the time to share your comments about your recent stay with us. Yvonne is terrific and I will be sure that she gets the recognition she deserves for being mentioned by you here. I'm sorry that housekeeping wasn't up to our usual high standards, and look forward to our next opportunity to serve you the next...
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Fairly typical for the most part. The hotel is nice and in a decent location. The room and beds are all in good shape and comfy. The only issue I had with the room was the air conditioner, which had a very strong, very loud fan tha required me to turn up the volume on the TV three times as...
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I'm so sorry you had problems with your air conditioner during your recent visit, and I hope you were happy with our response and resolution as soon as you reported it to the staff. If not, please let me know. I appreciate the time you took to post your review and hope that you will give us another chance to...
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Free transportation to & from airport; also in 3 mile radius of hotel. Free breakfast; free happy hour with beer, wine & munchies. Free cookies & milk. Clean suites.
Staff was very friendly & helpful. Great value.
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Thanks for choosing to stay with us and for your rating and review. I'm glad you like the things we provide here,a nd that you found us to be a great value for your money. I hope you will be our guest again the next time you are here.
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I'm not much on leaving reviews but my experience here was great, so I.have to share it. I had checked into another hotel down the road, what a mistake. It was so dirty that I left immediately. I was trying to find another place when I saw a small sign on Scottsdale rd for the holiday inn express. The staff...
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For this being your first review, you did a great job, in my opinion! Thanks so much for giving us a chance and taking the time to share your experience. I'm glad we were able to give you what you needed, and that you were happy with our accommodations and service. I am going to use your review in discussions...
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Stayed here for our first night after arriving at PHX for a trip around N. AZ from the UK. The reception was fast and friendly and the room was comfortable, even though we only stayed one night. It was great to be able to take breakfast outside on our first morning in Arizona.
Thanks to the staff (can't remember names,...
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Thank you for taking the time to write your review. I'm glad you were happy with your choice to stay with us, and that we were able to reunite you and your forgotten item while you were still in the US. Please consider staying with us again, should your travels ever bring you back to our area.
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At booking, hotel made promises to match an offer from a competing hotel. They refused to live up to the agreement after we checked in to the hotel. Next time just stay at the Hampton Inn. As the overnight desk person kept saying, the "Hampton Inn does that, we don't".
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Thank you for posting your comments. I am terribly sorry for the confusion over rates, and hope you will accept my sincere apologies. I will use your experience in discussions and training to improve our service and avoid this happening again. If you would like to discuss this further, please feel free to contact me privately. I hope you will...
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