I was not pleased with the experience of staying at this hotel. I couldn't book online and had to pay over $100 a night when I arrived. I was meeting a friend, otherwise would have stayed somewhere else. The wi-fi didn't work. I heard the staff yelling at other staff. The rooms were outdated. The best part of the entire... More

In a few words...it served its purpose. Hotel customer service is not good. There are no elevators in this motel. You might think as I initially had, "No elevators, oh well dont really need them." If you do, then your dead wrong just like I was. Once you been on the road, tired and sleepy, lugging around luggage up the... More

We stayed in a room with two queen beds. Both beds were very uncomfortable to sleep in. If you were able to fall asleep, you'd wake up with a stiff back and neck. We asked for a non-smoking room, but since the other side of the hall is smoking, all the smoke would drift into the room. Even though we... More

We went up to play in the snow & got caught in a bad storm had to get a room & in the middle of the night had to bring our dog inside so he wouldn't freeze. The mgr kicked us out even tho we took the dog back out to the truck. No human compassion! Bad bad business. I... More

We visited this Howard Johnson because of an ad written up in a local publication. When we arrived they refused to offer this rate to us saying it was for limited rooms. We met another couple in the lobby who had the same experience with an ad they found in another publication. When we pressed the clerk about the ad... More

Great location for the Polar Express and overall good, but we asked for non smoking, which we got, but we were surrounded by smoking rooms. More

We reserved 2 rooms at the Howard Johnson Express in Williams AZ as part of our trip to the Grand Canyon. We arrived at the hotel after driving from Las Vegas. The check-in clerk had not realized that our two rooms were travelling together, and on the spot, did her level best to get us as near to each other... More

Arrived Friday evening for a weekend stay. Room was ready, hallways had brand new carpet, and perhaps new paint as well. Room was clean, and quiet. Although we are a short walk from the rail line, we heard no noise. Bed was the typical hard mattress, but arent they all? Only disappointment, and it was minor, was the pool and... More

The staff was very nice and we were excited that the pool was indoor. It was advertised as heated but in fact, it wasn't and incredibly cold. The hot tub was not working, which was posted at the front desk but not at the actual hot tub so kids were constantly jumping into the stagnant water before we could tell... More