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BEST WESTERN Conway Hotel Reviews, Conway

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All 18 Conway hotels

BEST WESTERN Conway

816 E Oak Street, Interstate 40 & 64 East, Conway, AR 72032
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BEST WESTERN Conway
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Ranked #13 of 18 hotels in Conway
2.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    2
    5
    5
    4
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Date Rating
Prescott, Arkansas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“I will NEVER stay here again!!”
1 of 5 stars Reviewed 5 May 2013

I booked our room on a Wednesday for a baseball tournament that weekend. I booked a King Non-smoking with a sofa bed. We got there that night (EXHAUSTED) and got to our room. They gave us a queen / smoking room! It is ridiculous that you book a room and don't get what you reserve. We left and drove 20... More

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bwconway, Manager at BEST WESTERN Conway, responded to this review
6 May 2013

Dear Tiffany, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More

Molino, Florida
2 reviews
1 helpful vote 1 helpful vote
“WONDERFUL PEOPLE”
4 of 5 stars Reviewed 19 April 2013

I cannot express how wonderful the Manager was. My father got extremely sick during the night and the next morning I needed to find a hopsital. We are from Florida and had never been to this area. The Manager gave me the phone number and directions to the ER and offered a delayed check-out for as long as we needed... More

Was this review helpful? Yes 1
bwconway, General Manager at BEST WESTERN Conway, responded to this review
20 April 2013

Dear Annette, Thank you for your kind words regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Oklahoma City
2 reviews
“Best Western Conway”
5 of 5 stars Reviewed 17 April 2013

Overall experience was great. The staff went out of their way to help. I will return to this hotel again and I will recommend this hotel to friends and family. The breakfast was very good and plentiful.

Review collected in partnership with Best Western

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bwconway, Manager at BEST WESTERN Conway, responded to this review
18 April 2013

Dear Sir or Ma'am, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We... More

Joplin, Missouri, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“perfect location for college visit”
4 of 5 stars Reviewed 20 March 2013

It is a great hotel to stay when I am visiting my son in college in Conway. It is convenient and the personnel is usually very professional. Great service, great coffee and good breakfast even for low-carb eater.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ozark, Missouri
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Great night's sleep!”
4 of 5 stars Reviewed 1 October 2012

We stopped here on a return trip from a long work week on mission trip and were exhausted. The queen bed was perfect, very comfortable. The room was very quiet, we were on second level. We were too tired to even bother with turning of the television but our room had not yet been upgraded to a flat screen, which... More

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bwconway, Manager at BEST WESTERN Conway, responded to this review
4 October 2012

Sharon H., Thank you for the great compliments! I'm sorry that your room had not yet been upgraded with a flat screen television. We are in the process of installing them and have approximately half of our rooms completed. Also, I would like to apologize for the traffic issue. I agree that it is often frustrating getting in and out... More

Fort Worth, Texas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Exceeded expectations”
5 of 5 stars Reviewed 14 September 2012

I feel I got my money's worth. The bed was comfortable. I loved the hair dryer (Andis Hangup). It dried my hair quickly, and I plan to get one someday. I just wish they had told me how to get all the TV channels because there was a trick to it. I was too exhausted to call information. I asked... More

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See 3 more reviews by Corrine50 for Conway
bwconway, Manager at BEST WESTERN Conway, responded to this review
17 September 2012

I would like to apologize that several channels on your television were not showing up. We are currently installing new flat screens in all of our rooms and have recently realized that the remote will not scan to each channel. This is an issue that we are working on, and our service technician should have it resolved in a matter... More

1 review
2 helpful votes 2 helpful votes
“Stinky, noisy, beds too soft”
2 of 5 stars Reviewed 1 September 2012

The maid admitted they spray with air freshener; we could not get the smell out, it made me feel sick. The fan on the AC blows air up and in from a sidewalk outside that smells like it has been heavily peed on, so the room smells of pee also. Try turning it off, the room quickly gets too stuffy... More

Was this review helpful? Yes 2
bwconway, Manager at BEST WESTERN Conway, responded to this review
4 September 2012

I am sorry your stay with us was not exceptional. Unfortunately, a look in our system for your name did not produce any results so I am not sure if this review is correctly posted or not. Regardless, I would like to address your comments. We do not use an air freshener. Fresheners merely mask odors. We use eliminators. Second,... More

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“For the money, it can't be beat.”
3 of 5 stars Reviewed 30 July 2012

We stayed one night on Saturday, July 2012. For the price, it was very nice. I was expecting it to be run down, but it wasn't. They have nice, fairly new looking countertops, molding (a trim) around the ceiling, contrasting paint on the walls, up-to-date lighting fixtures and various nuances that make the general area seem a bit homey. The... More

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1 review
“Easy convenient very reasonable price good value.”
3 of 5 stars Reviewed 16 July 2012

A relief to find a room so reasonable in an area of high prices. Updated decor, clean, Golden Corral adjacent...right by I 40.

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bwconway, Manager at BEST WESTERN Conway, responded to this review
2 August 2012

I am glad you enjoyed our updated rooms. We are currently in the process of upgrading our televisions to 32LC5HD flatscreens as well as updating our lighting fixtures. I do apologize for the slow-filling toilet. I will ask our maintenane manager to fix this issue. As per the hard mattress, I do realize we have approximately ten queen mattresses that... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Found a cockroach in my pillowcase.”
3 of 5 stars Reviewed 10 July 2012 via mobile

Worst hotel stay ever. I'm sure it was just my experience. My replacement bug free room was ok. the first room was bug ridden and not very clean.

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Management response:
11 July 2012

I do apologize for the cockroach in your room. Our unseasonably hot weather coupled with the lack of rain has caused an increase in pests in the hospitality industry this summer, especially for those properties with outside entrances such as ours. We do have a contract with a pest control service that has doubled their efforts over the past few... More

 
 
BEST WESTERN Conway
BEST WESTERN Conway
2.5 of 5 stars 23 reviews
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Additional Information about BEST WESTERN Conway

Address: 816 E Oak Street, Interstate 40 & 64 East, Conway, AR 72032
Phone Number:
Region: United States > Arkansas > Conway
Amenities:
Free Breakfast Free Parking Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 hotels in Conway
Price Range: $
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BEST WESTERN Conway
816 E Oak Street Interstate 40 & 64 East
Conway, AR 72032
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