We had reserved two interconnecting rooms in the updated area of the hotel. However, for some unknown reason (probably because someone more important turned up) we were bumped from one of the rooms and "double upgraded" to one of the old suites. This meant that our kids would be 4 floors below - obviously not acceptable. The hotel then offered... More

I stayed in the new, re furnished and modern 3rd floor. When arriving, the front desk personal made me feel like at home. The rooms are nice, very clean and provide a great level of comfort. During my three week stayed, I tried all the type of dishes in the menu, which where at the quality of the dishes served... More

It used to be a great hotel with great service and good rooms. Today it is living in the past. Rooms are old and tired. They need new carpets, new curtains and let's not mention the bathrooms!! They really need a full change. All in all very poor. My room was on the 6th floor and one night there was... More

this Hotel shouldn't be in hands of Intercontinental or even called 5 star, all its installation are old, terrible maintenance, lack of service, bathrooms dirty!! I have stayed at better hotels in Africa!! The only goo thing of the hotel is the people, good people always in Venezuela.

Myself and 20 others on the course I was presenting stayed here reluctantly. All our worst fears were realised. One of my students ( a fluent native Spanish speaker) had to move rooms 5 times in one week and the room was still poor. Another student had a bare plank of wood on her ceiling. Another student had parts missing... More

Came here for business. I was given a renovated room that was really nice. Plus, it had great views of the city and overlooking the swimming pool. The staff was quite friendly and helpful as well. When relaxing, I had comfort food by the pool - the pizza was great. I felt safe at all time and the location was... More

I first stayed at this hotel as a child with my parents in the 1960's. It was the first Interconti in Venezuela and my parents attended the offical opening. ( and I believe the only one left as the others have been taken over by the government.) I am now in my 50s, but have great memories going to the... More

Yes, the hotel is undergoing an extensive remodel; however, our room on the 3rd floor was very nice and clean. The staff during check in was helpful and courteous; no issues with the bill. The location is very good (safe) and the property grounds are lovely. We left a package behind and retrieved it the next day, housekeeping had saved... More

this hotel looks like it was a very nice hotel back in the days, now it's a disaster. the bed had a broken leg, rooms look old, very pricey (probably due to the dual currency rates) the service was average, people treat you like they don't care. Business center was nice, but again, the service was horrible. good restaurant ambiance... More