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Gran Melia Caracas Hotel Reviews, Caracas

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Gran Melia Caracas Hotel

4.5 of 5
Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela (El Recreo)
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From $270!
Gran Melia Caracas Hotel
128 traveller photos
Ranked #8 of 80 hotels in Caracas
3.5 of 5 stars 206 Reviews
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206 reviews from our community

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Santa Cruz de Tenerife, Spain
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Old hotel”
3 of 5 stars Reviewed 3 May 2013

I Stayed in this hotel for one day for bussiness. The rooms are very old and smoking is not permitted anywhere. You have to go outside the hotel. That's funny in one of the most dangerous cities I've ever been. The beakfast is absolutely incredible. One of the best things.

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Calidadmelia, Quality Manager at Gran Melia Caracas Hotel, responded to this review
6 May 2013

Dear Mr Arturo, Receive a cordial greeting on behalf of the General management of the Gran Meliá Caracas Hotel. We want to get our sincere apologies, concerning the problems cited in your stay with us. We continually work with our partners to ensure we provide the best quality of service to our guests. We appreciate that has expressed us your... More

Toronto, Canada
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Always a great place to stay”
5 of 5 stars Reviewed 2 May 2013

We stayed another night on April 28th for one night on the red level. Smooth, fast private check in, clean comfortable room, delicious room service food. This is one on my favourite hotels. We stayed in 1614 with a great view of the city and pool. Can't wait to go back again. Thanks again Gran Melia. P.S. the new elevators... More

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See 2 more reviews by Dwyrwas for Caracas
Calidadmelia, Quality Manager at Gran Melia Caracas Hotel, responded to this review
6 May 2013

Dear Guet, Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service.... More

Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Superb rooms, great breakfast, horrid front desk”
4 of 5 stars Reviewed 4 February 2013

CONS : The check in service was horrible, we were in a group and the hotel was expecting us, but they weren't prepared, took almost an hour to allocate rooms. Complete chaos. Also at checkout, there was more chaos. The front desk is a nightmare and was dreading to stay here. PROS: Luckily the misery ends at the front desk.... More

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Calidadmelia, Quality Manager at Gran Melia Caracas Hotel, responded to this review
4 February 2013

Dear Mr Akshay, First of all we would like to thank you for having chosen Gran Meliá Caracas Hotel as the place to stay. We really appreciate all the good aspects you have mentioned. We actually feel so proud to know that you found some of our services amazing. In the other hand, we really apologize to have not reached... More

Brazil
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Good location, great breakfast”
4 of 5 stars Reviewed 19 January 2013

It is located one block away from Sabana Grande subway station, which is very convenient considering walking around Caracas is not safe, and El Recreo mall is attached to the hotel. The room is typical of other Meliá hotels, all in classic wood and carpet on the floor. There is no fridge and no free internet connection available in the... More

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Calidadmelia, Gerente de Calidad at Gran Melia Caracas Hotel, responded to this review
21 January 2013

Dear guests, First of all we would like to thank you for having chosen Gran Meliá Caracas Hotel as the place to stay. We really appreciate all the good aspects you have mentioned. We actually feel so proud to know that you found some of our services amazing. In the other hand, we really apologize to have not reached your... More

Zurich, Switzerland
1 review
“Great Hotel”
5 of 5 stars Reviewed 13 January 2013

I have been there for several times and I always enjoyed all the services they offer. The hotel is very central and not noisy. Excellent food and wine. Prompt services. I look forward to going there again when I will be in Caracas next time.

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Calidadmelia, Quality Manager at Gran Melia Caracas Hotel, responded to this review
14 January 2013

Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service. More

Cleveland, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Terrible service”
1 of 5 stars Reviewed 8 January 2013

Ok, I have multiple comments about this hotel, I have stayed 4 times, and it is worst everynight. If you call the international reservation number the price is 2 or 3 times cheaper than the rates that they offer at the hotel or the local phone number. If you must stay here call the international reservation number because if you... More

Was this review helpful? Yes
Calidadmelia, Gerente de Calidad at Gran Melia Caracas Hotel, responded to this review
11 January 2013

Receive a cordial greeting on behalf of the Gran Meliá Caracas Hotel. We want to get our sincere apologies, concerning the problems cited in your stay with us. We continually work with our partners to ensure we provide the best quality of service to our guests. We appreciate that has expressed us your dissatisfaction; this way allows us to take... More

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Caracas, Venezuela
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Gran Lemon”
2 of 5 stars Reviewed 1 January 2013

Guaranteed me a price on the phone on New Year's Eve and charged me double when I arrived. I was stuck and was infuriated but they offered no help whatsoever. Took 2 hours to bring ice to the room. Furnishings are nice, bedding comfortable, but jacuzzi tub was in need of repair. Supposedly a 5 start hotel. Service was 1... More

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Calidadmelia, Gerente de Calidad at Gran Melia Caracas Hotel, responded to this review
11 January 2013

Receive a cordial greeting on behalf of the Gran Meliá Caracas Hotel. We wish to extend our most heartfelt apologies for the inconvenience caused during your stay at our Hotel. Facts as those you describe are not live up to our standards. We appreciate your collaboration to demonstrate us your dissatisfaction, because so we can take corrective action with the... More

Toronto, Canada
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Another great stay in Red Level Service”
5 of 5 stars Reviewed 11 October 2012

We have stayed here 4 times now and are never disappointed. The Royal Service on the Red Level floors is amazing with the private checkin service, morning breakfast and evening cocktails. Definatley worth the extra cost.The staff are all amazing (especially Maurely) at nice lady working at the Royal Service Check in desk. She is super friendly and goes out... More

Was this review helpful? Yes 2
See 2 more reviews by Dwyrwas for Caracas
Calidadmelia, Gerente de Calidad at Gran Melia Caracas Hotel, responded to this review
12 December 2012

Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service. More

Brasilia, DF
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great hotel, great room”
4 of 5 stars Reviewed 8 October 2012

I've stayed at Gran Melia Caracas, and liked the experience. The hotel has a very nice infrastructure, and I personally enjoyed the service (reception, bell-men, room-service: all was to my taste). It was also very convenient, as the hotel is linked to a shopping-mall where you may go for a walk, grab something to eat and enjoy interesting aspects of... More

Was this review helpful? Yes
Calidadmelia, Gerente de Calidad at Gran Melia Caracas Hotel, responded to this review
12 December 2012

Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service. More

Maracaibo
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Great, but bring your own glass”
4 of 5 stars Reviewed 13 September 2012

I stayed at this hotel for a couple of days with my wife. Overall conditions are fair enough for a 5-hotel. Sleeping quality is great, everything at our room worked perfectly and we have no complains about hotel´s comfort. The only issue we found is that only 2 out of 6 elevators were on service, which was not an issue... More

Was this review helpful? Yes 1
See 3 more reviews by Rastaman79 for Caracas
Calidadmelia, Gerente de Calidad at Gran Melia Caracas Hotel, responded to this review
11 January 2013

Receive a cordial greeting on behalf of the Gran Meliá Caracas Hotel. We want to get our sincere apologies, concerning the problems cited in your stay with us. We continually work with our partners to ensure we provide the best quality of service to our guests. We appreciate that has expressed us your dissatisfaction; this way allows us to take... More

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Additional Information about Gran Melia Caracas Hotel

Also Known As:
Gran Melia Caracas
Caracas Gran Melia
Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Phone Number:
Region: Venezuela > Central Region > Caracas > El Recreo
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 80 hotels in Caracas
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Gran Melia Caracas Hotel
Ave Casanova, Urb. Bellomonte
Caracas 1050
Venezuela
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