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Novotel Balikpapan

4.0 of 5
JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Hotel amenities
Novotel Balikpapan
Ranked #3 of 20 hotels in Balikpapan
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102 reviews from our community

    Trip type
Traveller rating
    26
    51
    18
    5
    2
Date Rating
Singapore
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 10 June 2013

I stayed here for business. The last stay is not so good due to faulty internet. But this trip, the free WIFI internet has improved a lot! The Room is ok, clean and comfortable. Breakfast is excellent and with good selection of food. The Ala Carte Menu for dinner is a bit limited but the selection are excellent and delicious.... More

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Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
18 June 2013

Thank you for staying at Novotel Balikpapan and very much appreciated for your kind comment as we are still keep improving all the time to serve all our costumers based on our newest " YOU - OUR MISSION IS YOUR SATISFACTION" We are looking forward to your next visit and hopefully it would be pleasant as previous one. With Kind... More

Jakarta
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 May 2013 via mobile

I stayed here on business trip. Like other Accor chain hotel in Indonesia, the layout and interior was designed alike. I like the see-through bathroom design. The location is in downtown Balikpapan and close to Starbucks (very important point). If you wanna taste local seafood, just go across the street and you'll find some nice restaurants by the sea. The... More

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Balikpapan, Indonesia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 May 2013

Located in the heart of Balikpapan and one of the best and the biggest hotel in the city. I love the room design, especially the glass between the bathroom and the bed room. The window view (sea view) was so amazing and they have many choices on breakfast menu. The room and building were well maintenanced and the staff were... More

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See 3 more reviews by Hilman F for Balikpapan
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
17 June 2013

Thank you for staying at Novotel Balikpapan and very much appreciated for your kind comment as we are still keep improving all the time to serve all our costumers based on our newest " YOU - OUR MISSION IS YOUR SATISFACTION" We are looking forward to your next visit and hopefully it would be pleasant as previous one. With Kind... More

Singapore, Singapore
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 16 April 2013

I was stayed here many times and found it very nice. The pool is great, you can see ocean/strait when swimming. The only problem is when you look for non-hotel food or other things, because it is quite far from the main road. May be it will be better next times because he city is growing and you can find... More

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See 4 more reviews by pulu n for Balikpapan
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
17 April 2013

Dear Mr. Pulu, Thank you for staying at Novotel Balikpapan and your comment is highly appreciated. it is a great motivation for all of us here to keep maintain the service on high level with collecting guest experiences comments to give us a room for improvement. We are looking forward to your next visit and wishing that would be much... More

Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 12 April 2013

I always choose this hotel (or other hotel under Accor chain) if I do not want to gamble with the price, quality and security. Especially if I'm not familiar with the city I visit. And I never challenged this habit. It is always right :) I stayed @ Novotel Balikpapan for only for 1 night and I could say that... More

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Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
12 April 2013

Dear Mr. Dimas, Thank you for staying at Novotel Balikpapan and very much appreciated for your kind comment as we are still keep improving all the time to serve all our costumers based on our newest " YOU - OUR MISSION IS YOUR SATISFACTION" We are looking forward to your next visit and hopefully it would be pleasant as previous... More

Jakarta, Jakarta Raya, Indonesia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 9 April 2013

I stayed here twice during my holiday in Balikapapan. The first visit was so perfect that I can easily give a review with 4 stars for its service. However the second trip was not even come close with the first visit. On my 1st visit I got a Deluxe Suite room on the third floor. Sure, normally most people will... More

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See 3 more reviews by Henry E for Balikpapan
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
12 April 2013

Dear Mr. Henry, Thank you for your stay and concern at Novotel Balikpapan. Kindky please accept our sincere apology for what happened to you and we agreed 100 percents that that is should not happen in 4 star hotel. It would be a more than pleasure if you could send us your contact to eam@novotelbalikpapan.com and we will happy to... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 April 2013

I was passing for a day and had a lot to do, so I expect to have the stay as a home away from home. The interior of the hotel was so so. The corridor was at times questionable. I was getting out at 8 pm to find that there's a large canvas on the front of my door with... More

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Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
12 April 2013

Dear Mr. Teddy, Thank you for staying at Novotel Balikpapan and we do apologize for unexpected inconvenience experience happened. We do our best to prevent this not occur in the future and your comment is a value gift for us to improve. Thank you for your kind attention and we are looking forward to your next visit in Novotel Balikpapan... More

Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 28 March 2013

Actually this is my 3rd times staying in this hotel, I am hoping a good place to stay during my business trip.. but it become a nightmare for me, yesterday.. early morning, I should catch morning flight back to Jakarta, woke up at 5.30 for shower.. the water comes dirty, yellowish and I should wait 30mins and do 2x complaints... More

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See 4 more reviews by rennipuri for Balikpapan
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
30 March 2013

Dear Ibu Renni Puri, Thank you for your concern and we do apology for unpleasant experience during your stay in Novotel Balikpapan. Allow us to fix it by contacting you directly at your convenience time Regards, Management More

Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 8 March 2013

As I checked in late at night, I got a nice and spacious room with comfortable bed but it got some problem with bathroom equipments: broken bathtub's shower and the wc could not drain/ flushed properly. Since it's late night, I decided to rest for the night and let the hotel staff informed in the morning. The hotel staffs were... More

Was this review helpful? Yes 1
See 2 more reviews by Al D for Balikpapan
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
17 March 2013

Dear Valued Guest, Thank you for your choice to stay with Novotel Balikpapan and also very appreciated for your time by sharing the comment with us. It was a great pleasure to having you with us and a gift to hearing that there still some area we need to improve such toilet and lift which is we are already plan... More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 March 2013

Hotel and rooms great. Restaurant on 2nd floor is italian with grrat setting the food however is terrible. I had scallops that seemed to be a wad punched stingray flap texture of somthing that had been frozen a very long time. The steak I had was similarbit was dry and tastless. Dissappointing given that it is located in a great... More

Was this review helpful? Yes 1
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review
4 March 2013

Dear Mr. Joe, Thank you for your trust staying with Novotel Balikpapan and also very appreciated for sharing the comment with us. It was a great pleasure to having you with us and a gift to hearing that there still some area we need to improve. we are looking forward to your next visit and have a pleasant day. Sincerely,... More

 
 
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Additional Information about Novotel Balikpapan

Also Known As:
Novotel Balikpapan Hotel Balikpapan
Novotel Balikpapan Hotel
Balikpapan Novotel
Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Region: Indonesia > Borneo > East Kalimantan > Balikpapan
Amenities:
Business Centre Fitness Centre Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 20 hotels in Balikpapan
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 
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Novotel Balikpapan
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