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Holiday Inn Express Suites - Malvern

2.5 of 5
2660 S Rivercreek Drive, Malvern, AR 72104
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Holiday Inn Express Suites - Malvern
Ranked #2 of 4 hotels in Malvern
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29 reviews from our community

    Trip type
Traveller rating
    16
    4
    5
    2
    2
Date Rating
Statesville
1 review
1 of 5 stars Reviewed 30 March 2013

My family of 4 firefighters were traveling through and the man at the front desk was totally RUDE and cut me off to tell me the rate was $109.99.....stay at the comfort inn there instead. TOTALLY RUDE service! Should be fired

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review
17 April 2013

Dear Amy M, Thank you for taking the time to post your comments. I am deeply sorry that you were inconvenienced by the service received from our staff. I assure you that this issue will be addressed and I appreciate you letting us know about this unsatisfactory circumstance as the feedback we receive from guests like you enables us to... More

Fayetteville, Arkansas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 23 March 2013 via mobile

Only hotel we could find somewhat near Hot Springs, AR. The location is fair for Hot Springs visit. It's right off a highway that you can hear every truck pass 24 hrs a day. The indoor pool was nice. Smaller pool deck area for parents to seat around. Breakfast was a nice layout of hot and cold items. Hotel inside... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review
10 April 2013

Dear Trout-Tuff, Thank you for your comments about our property. I am happy that you found the breakfast served to be at par with your expectations. We appreciate your feedback and your business and we hope to have an opportunity of hosting you again in the future. Again, many thanks for the candid review. Sincerely, Pam G. Case Manager IHGCare More

Tuscaloosa, AL
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 22 March 2013

We have stayed in several Holiday Inn Express properties lately and all have been good experiences. We found this property clean, the staff friendly and helpful, and the breakfast comparable to other Express hotels. Finding the hotel through streets that go through a shopping area was a little confusing. They should consider some small directional signs at two intersections, if... More

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Evergreen, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 19 February 2013

I stayed here for a long girls weekend away kind of thing with my sister and mother. I booked online for the pricing. It was very clean inside and out. The room was large and so was the bathroom. I have stayed at many different hotels and I can honestly say I was pleasantly surprised. We all commented on how... More

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Austin, TX
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 11 July 2012

One of my travel pet peeves is a hotel that bills itself as a 100% smoking free facility but then allows its clerks to smoke right outside the entryway, requiring guests to run the gauntlet to check in.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review
5 August 2012

Dear Woodville, Thank you for your recent stay with us and reviewing our property. I am glad you found our hotel as clean. I am sorry for the staff smoking by the entrance and for any inconvenience it may have caused you. I have taken note of your comments and we will address these points to improve upon our service.... More

Columbia, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 9 July 2012

My girlfriend and I are both Holiday Inn Express rewards members and always stay at Holiday Inn Express Hotels. We've stayed at 4 locations in the last 6 months. This location, however, was the worst so far. I simply can't justify spending more money to stay at a holiday Inn express in the future if we're going to receive local... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review
30 July 2012

Dear JohnExplores, Thank you for being a Priority Club member and for your review of our hotel. Please allow me to apologize for the inconvenience and negative impression you may have had with your room accommodations as well as the service you received from our staff and the breakfast you had during your stay. Rest assured that your comments will... More

Herrin, Illinois
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 24 April 2012

Stayed one night on a trip back from Texas. I have had problems finding a nice place to stay when traveling through Arkansas, but saw this hotel on a previous trip so decided to give it a try. Front desk staff was friendly and check in was quick. Had to ask for the sign in for internet service, but other... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review
5 June 2012

Dear cubfan44, Thank you for submitting your review of our hotel. It is unfortunate that you were not satisfied with your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.... More

Tulsa, Oklahoma
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 14 April 2012

Checked in at 10:30pm and out at 6am. Never even got any ice! Checked in went to bed, got up ate breakfast and checked out. Everything looked good until you looked close and saw those little details that weren't clean. Bed was one of those plastic coated matresses, felt cheap and like a baby bed. I too noticed the employees... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review
25 May 2012

Dear 50JH, First of all, thank you very much for your recent stay at the Holiday Inn Express Suites - Malvern, AR. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the... More

Riesel, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 11 April 2012

I checked in and the elevator was rendered not usable, they were replacing the floor covering in it. Had to make three trips to the second floor with luggage. The staff acts like they don't have the answers, I haven't seen the Manager yet & been here 3 days. The Hosts seem more worrried about the smoke break.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review
22 May 2012

Dear John S, We noticed your review regarding the Holiday Inn Express Suites - Malvern, AR. We are the Parent Company for this hotel known as InterContinental Hotels Group or IHG. We appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced. We have documented your comments under reference number 27694115, and are... More

Slidell, Louisiana
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 23 February 2012

We chose this hotel based on Trip Advisor reviews and were extremely happy with it. It is just far enough away from Hot Springs to be less expensive, but close enough to enjoy the area. Mary in the breakfast area and Sally at the front desk were especially helpful and friendly. If TV is important, note that HBO has been... More

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Additional Information about Holiday Inn Express Suites - Malvern

Also Known As:
Holiday Inn Express Suites - Malvern Hotel Malvern
Holiday Inn Express Suites - Malvern Hotel
Address: 2660 S Rivercreek Drive, Malvern, AR 72104
Phone Number:
Region: United States > Arkansas > Malvern
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Malvern
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Newest Hotel in Malvern, Arkansas The Holiday Inn Express Hotel & Suites Malvern is conveniently located for both business and leisure travelers. This new, smoke free hotel, near Hot Springs National Park, is located just off I-30 and US 270. Leisure travelers find our Malvern, AR, hotel's location is very convenient. It is a short drive to nearby attractions like Lake Ouachita State Park or the Tussaud Wax Museum. Hot Springs is an easy day trip since its only 15 miles from our Malvern accommodations. We're even close enough for a day trip to Little Rock (40 miles) to see the Clinton Presidential Library. Corporate travelers appreciate the location of our new Malvern hotel because of the easy access to companies like STIHL Tools, Kohler Industries, ALCOA and Acme Brick. All are within five miles of the hotel. Ouachita Technical College is just one mile away. The Hot Springs Airport (HOT) is 20 miles from our hotel in Malvern. All guests find a friendly and hospitable welcome when they select the new Holiday Inn Express Hotel as their lodging of choice in Malvern, AR. We offer complimentary high-speed, wireless Internet access throughout our hotel near Hot Springs. For relaxation, you try the heated, indoor pool and whirlpool or an invigorating workout in the well-equipped Fitness Center. For your next visit to Arkansas, choose the Holiday Inn Express Hotel in Malvern for our great deals. ... more   less 
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