Really enjoyed this Hotel with swimming pool, gym, sauna and steam room all free and spa treatment extra. The staff were the friendliest I have come across anywhere, and went out of their way to be helpfull On two mornings we had champagne for breakfast! In the evenings Kalina, a real livewire, kept us entertained with karaoke and films. I... More

This hotel is the biggest waste of money. We stayed there last week and were two of only around 9 guests in the whole place (oddly though, our friends tried to book in but were told it was full - it was nowhere near full!) Because it was so empty, it was almost shut down. There was no buffet breakfast,... More

Good hotel for the ratio quality benefits and price. In a good location near the central lifts to ski center. With bus service from and to.With free services to Spa (sauna, swimming pool). Relatively good breakfast.

There were 5 of us staying in an apartment during Feb half term, all adults. We had a fantastic holiday. The location is about 10 -15 mins walk from the gondola and away from the busy bars and clubs. We left our skis and boots in the ski hire shop so had a leisurely walk at 0800 every morning. The... More

I stayed here with a group of people using 3 rooms on a skiing holiday. The overall experience was disappointing - having stayed in other hotels in Bansko before I don't think the Grand Royale offers anything which makes it worth revisiting. The hotel's own website claims is it 300m from the gondola station. This might be as the crow... More

The hotel is ok, the rooms are big enough but this is the positive things about it. The negative things are much more! First of all, the swiming pool even if it is big it is very very cold, the jacuzzi was closed (when we checked-in they invite us very polite to use the jacuzzi)... In the first evening we... More

We were group of 15 pepole for two days.The rooms were cold,the food in the restorant was awful.The pool was cold too and the all spa rooms were not working properly.And as a final the dinner was booked for 3 person less than we have paid and we were forced to sit on the corner of the tables.

Big & clean rooms, big indoor swimming pool in ideal temperature,very good spa facilities and very kind staff. They must improve breakfast and diner.

I had a very good impression in general from this hotel. The facilities were wonderful to my taste (indoor swimming pool, saunas, steam room) and very tidy and clean. The staff can be better, a bit more "fast" i would say. The rooms were spacious and especially if you are in the upper floors the view is great! Restaurant to... More