This is a service oriented hotel and they do it very well. Warm, comfortable personalities throughout the property.The front desk personnel all went above and beyond our expectations. Spacious, clean accomodations. King beds for everybody. Full breakfast buffet served daily and included in the room rate. Two restaurants onsite (one bistro and one steakhouse), both of very good quality. We... More

We've stayed in many different hotels, but this one is the best yet! We have two boys, 2 and 8 years old and we felt very comfortable here. The cookies and milk were a nice touch. The service was warm, friendly and accommodating. These guys do service right and understand that it's the little things that make a great hotel.... More

We stayed at the West Inn while visiting Legoland last spring break. We required two hotel rooms, and were able to get them adjoining without any problem. The rooms were very well appointed with comfortable beds. I wish there had been an actual closet, but that would be my only complaint. The small fridge and sink allowed us to keep... More

It has been a few years since our last stay at the West Inn, and if anything, they have improved their wonderful boutique hotel. The staff is friendly and helpful, and the rooms are wonderful. This is a great bargain for a luxury quality hotel, that is uber family friendly (we are a family of 5 and many hotels are... More

Excellent place, very neat & clean, friendly staff, decent breakfast, great location for Legoland visitors. They have a courtesy shuttle to Legoland. Nice setting, free parking. Kids enjoyed the complimentary hot chocolate and cookies in the evening. We got it on a Groupon deal so it was really economical as well. All in all, couldn't have asked for anything different.... More

I stay here for business quite often. It is a beautiful, quiet hotel and the staff is extremely friendly and attentive. The free breakfast is decent. My only wish is that it were closer to town and/or the beach and that they had a better equipped gym. More

Every year, a few longtime friends and I gather for a little "staycation" if you will, as we are all local San Diegans. We typically stay at Four Seasons, the Westgate, or The Grand Del Mar. This year we decided to try something completely different. Something smaller with more of a boutique feel. We chose The West Inn and Suites,... More

We were searching for a luxury hotel that would also accommodate a 10 year old birthday party trip at LegoLand for our son, but seriously thought we would have to lower our ammemity and customer service expectations. After all, this was supposed to be a "kids trip". Well...to our pleasant surprise nothing was compromised on either the adults needs or... More

we picked out this hotel based on the Tripadvisor rating and it wasn't a disappointment. friendly staff, beautiful rooms, close to everything... last time we traveled we also picked out a tripadvisor place, and again: the rating told the real story of the place (see my former review). Tripadvisor is trustworthy! this hotel is wonderful More