Stayed at the property last week and had an unexpected great stay. The beds were amazingly comfortable, the linens were like staying at a full service resort, the bathroom had been renovated and the water pressure was perfect! They had free wifi in the room which was perfect for my business needs and even a full free breakfast the next...
More
Thank you very much for your comments. We are delighted to know that you enjoyed your stay. At Best Western Plus Otay Valley we work hard to make sure that our rooms are above our guests expectations. We are also happy to hear that you enjoyed our complimentary breakfast and we look forward to your next visit. Again, thank you...
More
The Best Western Plus Otay Valley is a comfortable hotel adjacent to the 805 freeway about midway between Chula Vista and the Mexican border. Our room was very clean and comfortable and it was very quiet despite its proximity to the freeway. We enjoyed a nice hot breakfast (waffles, scrambled eggs, sausages, etc.) which was included in the rate. We...
More
Thank you so much for your comments. We are delighted to find out that you enjoyed your stay. We apologize for not having a non-smoking room available when you reserved your room. Since we are the closest hotel to Cricket, occupancy is always really high for concert dates. Again, Thank you for your comments and we hope to see you...
More
One of the better low price hotels to stay. Rooms are clean, bathrooms are well maintained and the beds are comfortable. Nice decor, you will be impressed. The free breakfast downstairs from 6 am to 9 am is better than a continental breakfast (bagels and Danishes). The offer two individual waffle makers have scrabbled eggs (powdered), bacon, sausage, biscuits and...
More
Stayed at this hotel for Sade concert down the street on Tuesday august 23. The hotel. Is .05 miles from the cricket theater. It is not noisy as we thought it was going to be since it's right off the 805 freeway. The room was a nice size and it was clean. Beds felt good as well. We will stay...
More
We recently stayed here for a concert at Cricket Wireless. The moment we pulled up we were a little skeptical, as there seemed to be some shady characters on and around the property. I was with my boyfriend so all went as planned. The moment we needed to leave the front desk called a taxi for us (less than a...
More
When I check in the manager told me that the hotel was newly renovated so the rooms would be very nice. He was right, our room had a flat screen tv microwave and mini refrigerator along with two clean beds. The hotel is about 10-15 minutes away from all of San Diego's popular attractions Sea World,San Diego zoo etc. The...
More
Dear Aquarius21433,
Thank you for your recent review on Trip Advisor. What an honor to have the review subject line be titled: "Best Hotel in Chula Vista!!!" Thank you so much for your positive comments and kind words.
We at the Best Western Plus Otay Valley are thrilled to hear you found our hotel close to all of San Diego's...
More
I was quite surprised seeing a sign saying that the hotel allows smoking inside the rooms!!! Even our room did not smell, but people do smoke in the balcony and we can smell it each time we leave the place. The double-bed room is quite small with very few spaces for walking. Bathroom is small as well, I would not...
More
Dear cym3,
I first want to say thank you for your recent review on our hotel on Trip Advisor. We at the Best Western Plus Otay Valley are very sorry to hear that you did not enjoy your experience with us. All of our smoking rooms are in fact located on the side of our hotel that is near the...
More
My husband and I recently stayed at this hotel and the room waas very nice, however after a few hours my husband had trouble breathing, he is in excellant health, not wure what it was. Once he stepped outside he was fine, but again after entering the room the breathing was bad again. Finally at 3:00 am, we decided it...
More
Dear Beaulily,
Thank you for your recent review on Trip Advisor. We at the Holiday Inn Express Chula Vista are very disappointed to hear that you feel you had a regrettable experience at our hotel. We apologize for the inconvenience that you experienced and want you to know that we take your comments very seriously and will investigate your concerns...
More
One wing of this hotel is very close to a very loud, busy freeway. Rooms on the east side facing the freeway are very noisy! When we booked, we requested two top floor rooms in a quiet location, but our requests were not honored. We were not on the top floor, and one of the rooms was on the east...
More
Dear BirdingIsFun,
First off, thank you for your recent review on Trip Advisor. We at the Holiday Inn Express Chula Vista are dissapointed to hear that you felt your stay with us was not satisfactory. The renovations have been challenging for us as well, but we are excited about the beautiful new hotel rooms, and we hope that you will...
More
Great hotel near Coors Amphitheater. The rooms were nice and beds very comfortable. The breakfast was excellent and free! Great value and good family hotel. Will definately stay again.
More
Thank you for taking the time to complete a review on our hotel. We our happy to know that you enjoyed your stay with us. I have shared your great experience with our staff.
More
35 Reviews
29 Reviews
41 Reviews
