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BEST WESTERN Plus Otay Valley Hotel

2.5 of 5
4450 Main Street, Chula Vista, CA 91911
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BEST WESTERN Plus Otay Valley Hotel
Ranked #3 of 19 hotels in Chula Vista
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45 reviews from our community

    Trip type
Traveller rating
    16
    19
    5
    3
    2
Date Rating
Fontana, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013 via mobile

The room was nice and clean, although there was not much in privacy from the window. The hotel has a continental breakfast, but can try a little better with choices for breakfast. The two days that my family and I were there, they had scrambled eggs for breakfast and didn't change it up. Other hotels that I've been to, they... More

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
9 May 2013

We want to thank you for your kind words and for taking the time to write about your hotel experience. We will take your suggestions for breakfast into consideration. Please come visit us again. More

Seattle, Wa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 16 April 2013

We took our kids to San Diego for a week and stayed 5 nights at the Chula Vista Best Western Plus using 5 groupons. Maria made our reservations and was very helpful and quick. To use the Groupon we had to make the reservation, then bring the codes from the Groupons with us when we checked in. I knew room... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
18 April 2013

Thank you for your comments. Maria was really happy to learn what you had to say about her service. We also are really happy to learn that you liked our hotel and thank you for your comments. Our breakfast host sure does a great job, I will make sure she knows what you had to say. Thanks again, please come... More

Collingwood
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 April 2013

Chose this hotel based on previous reviews and location. Staff are very friendly, helpful and eager to overcome any language barriers. Rooms were clean and comfortable. Bathroom had very large walk in shower. Only negative point is that our room was right by the ice machine!!!! Very noisy at times in particular the a.m. Laundry facilities were on site and... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
16 April 2013

Thank you so much for your great comments about our hotel. We hope you visit us again soon. Our staff and myself are delighted to read your comments. Next time you visit we will make sure not to place you close to the ice machine. Summer is around the corner and weather is great in San Diego. Hope to see... More

Los Angeles, California, United States
1 review
4 of 5 stars Reviewed 12 March 2013

Stayed with a friend over the weekend. Was surprised at how a room could bring so much comfort and convenience with such little space (the size was okay for two people). The room had a large screen LED TV, a refrigerator (which was much larger than what most hotels offered), a small microwave oven and a coffee machine. The beds... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
13 March 2013

Thank you for your gracious comments. We are excited to learn that you enjoyed your stay and that our location is convenient. We work hard to make sure that our guest get the service and comfort they deserve. If I may add, in the coming months Sea World will open their new Aquatica (water park) just 1.5 miles from our... More

Los Angeles, California
1 review
4 of 5 stars Reviewed 11 March 2013

Was at this hotel last weekend. The room is really nice and clean, the beds are very comfy. The interior design of the room looks great with good lighting. The staffs are friendly.There is a gas station beside the hotel, so it's quite convenient if you need any drinks or snacks late at night. The inclusive breakfast is good. You... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
12 March 2013

From all of us at Best Western Plus Otay Valley Hotel. "Thanks" we love your comments. Everyone here is excited to learn that you liked our hotel. Our breakfast hostess is happy to learn she is doing a great job and we are happy to learn we met your expectations. We hope we have the opportunity to serve you again. More

Chula Vista, California, Usa
1 review
5 of 5 stars Reviewed 8 March 2013

Our stay was a great one. Motel was convenient, the room was very clean and the beds were comfy. Only negative was rooms weren't ready for some guests by check in time so that slowed down getting registered while we waited for them to resolve the other guests..

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Review collected in partnership with Best Western

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
11 March 2013

Dear Lorraine, We want to thank you for speaking great about our porperty. We are very happy to learn that you liked your stay and that we did a good job at making you feel comfortable. Sorry for the delay in getting you a room. It takes time to make sure rooms meet the cleanliness standards that we want to... More

Osaka, Japan
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 18 February 2013

This place is designated for the biz trip. Taxi fare from San Diego Airport was about 40 box, approx. 20 min ride from the gas lump restrant venue. Around the hotel, no place to eat except the panda express behind the high way.Circle K at the next gas station would be your savor. You can order DOMINO pizza delivery. Menu... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
19 February 2013

Thank you for your comments. We are pleased to find out that you liked our services. You are correct, there are only a few restaurants walking distance including Soup Plantation which everyone loves. If you have a vehicle everything is relatively close. Hopefully in the near future we'll see more restaurants in the walking vicinity since Sea World will be... More

Los Angeles, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 15 January 2013

I booked a room with two queen beds on their official website, and I received a confirmation e-mail. After checking in, and walking into the room with my family, there was only one bed. I called the front desk, asking what was going on, and they said they would try to find my reservation. They didn't even take my confirmation... More

Was this review helpful? Yes 3
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
17 January 2013

Dear Marc, I wish I would have received that email so that I could have apologized before. I regret that we did not fix your problem, there is a couple of solutions that I could have applied to take care of the problem with you room requirement. I understand your frustration and will talk to my staff to ensure this... More

Berkeley, California, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 January 2013

Was this review helpful? Yes 1

Review collected in partnership with Best Western

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
3 January 2013

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Los Barriles, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 10 October 2012

We live on the Southern tip of Baja and travel through San Diego a few times a year. We had stayed In the Best Western Chula Vista Inn but after staying at Otay, we'll go back there for sure. The rooms were nice, beds comfy, employees friendly and the service was very nice. I was surprised at how quiet it... More

Was this review helpful? Yes 2
holidayinn8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
12 October 2012

We are delighted to know that you had a memorable experience at our hotel. We want to thank you for being our guest and for taking the time to write about it. We hope you visit us again on your way from or to Baja. More

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Additional Information about BEST WESTERN Plus Otay Valley Hotel

Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Region: United States > California > Chula Vista
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Chula Vista
#5 Family Hotels in Chula Vista
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa, Chula Vista and Tijuana Mexico. ... more   less 
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