after a long coast to coast flight, with confirmed reservations of more that 30 days, we arrived to be told the resort was out of rooms... they offered to shuttle us to another hotel and pickup the nights' tab... I was furious and told them I was not going to get up an hour early to ride back to the... More

Very disappointing experience. Please note, we did not have our wedding reception here. This review is based strictly on our experience on trying to schedule a reception and how they handle business at Pacific Palms. Long story short, got hung off by a catering sales rep and never apologize. I would recommend Pacific Palms to provide more training for the... More

Pro Service – Friendly staff willing to go above and beyond. Location – Nice neighborhood with easy access to freeway. Safe – The room comes with a safe that will hold an ipad. Con Cleanliness – During our 2nd night, the room maintenance crew replaced a “new” bed sheet that comes with a huge stain, approximately 4 inch diameter. I... More

We stayed here since we were doing our wedding photo shoot here. I never knew about this hotel until that point. You wouldn't stay here as a tourist unless you are visiting family in the areas since the main tourist attractions are not that close by. I'd also say the grounds and the lobby are nicer than the rooms are.... More

Nice property and good place for a large wedding or event. Ok rooms and smaller bathrooms - dated/need work. Careful if you stay on the side with a view b/c the noise from evening is events is harsh until midnight. More

stayed for 1 night on friday 9/9..........reception staff were friendly and efficient, room was spacious, with stunning views...updated bathroom, comfortable bed and chairs......great "work area" with desk, sensible power outlets and 1st class internet service ( included in price ).........all in all a wonderful hotel room with only i flaw....a small and dated t/v...this surprises me given what must have... More

Great property. Beautiful course. Food outstanding. Rooms 4-star, not quite the billed 5 star. Only suggestion so far is to upgrade the mattresses and bedding, bathrooms ok with great toiletries but could use an update.......fantastic views from the 9th floor. More

I recently stayed here with friends for a wedding. The Pacific Palms has been in the City of Industry for a long time but they recently renovated the hotel so everything looks nice and new with a modern style decor. The rooms are decently sized and the bathrooms are completely redone. The bathrooms are a little smaller but the new... More

Nice and modern hotel - 20 minutes (with car) to Los Angeles. OK rooms, clean but small bath rooms. Great view over Las Veags and the golf court. Noisy and very small swimming pool crowded with kids. Very few sun beds. Very simple breakfast - not worth the price. Several restaurant and WallMart not fare from the hotel. More