DoubleTree by Hilton Hotel LAX - El Segundo - Hotel Reviews, Deals - El Segundo, CA

Csamgo

Williston, North Dakota

Reviewer

5 reviews

Reviewed 17 February 2012 NEW

Clean rooms, a little outdated but still nice. Service was average. The man at the front desk was unhappy but accommodating. Comfortable beds. Would stay here again. More

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Mykell

New York

Senior Contributor

25 reviews

29 helpful votes

“it's an okay hotel...”

Reviewed 12 February 2012

Pros - very convenient to LAX; parking is great; rooms are big; facilities are not bad. Cons - the room i stayed had this weird smell; elevator and bathroom definitely needs to be upgraded; it's in the middle of nowhere; semi-friendly staff. Airport hotels are meant to be for sleeping only, not to hangout all day long. Even though i... More

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Dear Mykell, Thank you for your recent stay. I am happy to hear that the location and hotel amenities were to your liking. I understand the freshness of the room was of concern during your stay and guest satisfaction is my highest priority, so I have brought your comments to our housekeeping team to resolve. Thank you for bringing this... More

Hernandezmm

Top Contributor

58 reviews

13 helpful votes

“Great hotel”

Reviewed 3 February 2012

Rooms are nice, food is great. The staff are very professional. More

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Dear Hernandezmm, Thank you for the kind review. We hope to see you return again soon. Sincerely, Kerri Franklin More

SeaJenniTravel

Los Angeles, California

Top Contributor

133 reviews

18 helpful votes

“Creepy parking garage and odd hotel layout”

Reviewed 3 February 2012

Although this hotel is located in a very safe suburb south of LAX, I didn't like the feel of the parking garage. The hotel lobby has the front desk to the left and the sitting area to the right, which leaves people standing exactly in the traffic flow area while they chat, making it difficult to know where the line... More

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Dear SeaJenniTravel, Thank you for taking the time to write a review about your recent stay at our hotel. Your satisfaction is very important to us and we appreciate your feedback about the lobby’s traffic flow. We will take your comments into consideration, as we continually work to improve our guest experience. While we do charge an additional fee for... More

tmoney1982

Chicago, Illinois

Contributor

11 reviews

4 helpful votes

“Excellent Hotel”

Reviewed 8 January 2012

The location is perfect if you need access to LAX. The hotel provides a free shuttle which is really nice. There are also some excellent restaurants nearby. The place looks brand new, and the rooms are big and clean. More

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Dear tmoney1982, Thank you for your recent stay and the kind review. I am glad you were able to use our free airport shuttle and that the guest rooms and hotel amenities were to your liking. We hope to see you return again soon. Sincerely, Kerri Franklin More

MezMez

Korea

Reviewer

3 reviews

1 helpful vote

“The Hotel”

Reviewed 5 January 2012

1

person found this review helpful

1- Not friendly staff 2- Not welcoming 3- A/C is only 40 years old 4- Bath room is old and the sliding door is old and rusted 5- Elevators are very old I would definitely not consider this hotel again. More

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Dear MezMez, Thank you for sharing your experience with us. I am sorry we were not able to provide you with the quality of service you deserve. This is not typical of our hotel or staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to... More

khlaw04

San Diego, California

Contributor

12 reviews

3 helpful votes

“Most helpful staff I've ever encountered”

Reviewed 31 December 2011

We stayed in this hotel on the night before an early flight out of the country. We opted for the park and stay option which was a really affordable way to park our car and make sure that we limited unforeseen issues on a 2 hour drive from San Diego. To stay and park for 13 days ended up being... More

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Dear khlaw04, Thank you for the gracious comments about your recent stay with us. I am glad you found the hotel staff to be so friendly and will share your kind comments with our night manager and maintenance team. We look forward to welcoming you back again soon! Sincerely, Kerri Franklin More

KiwiR0b

Auckland Central, New Zealand

Top Contributor

55 reviews

87 helpful votes

“A great stop over Hotel”

Reviewed 30 December 2011

We stayed here when we stopped over at LAX. Reasonably priced with large rooms the biggest negative is its location. Its not located close to any major stores. There is a mall 1mile away at Manhattan beach and there are fast food restaurants like I Hop and Mexican fast food places but thats about it . You can catch a... More

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Dear KiwiR0b, Thank you for choosing to stay with us on your recent trip to the area. I am pleased to hear you enjoyed our large guestrooms during your stay. We hope to see you return again soon. Sincerely, Kerri Franklin More

terrynkathy

bakersfield, CA.

Senior Reviewer

10 reviews

38 helpful votes

“Good Value On Stay/Park/Fly”

Reviewed 23 December 2011

Very clean, not very new but well kept inside and out. Up to 21 days of parking. Shuttle is good. Comfortable bed and linens, great customer service. Parking structure is across the drive but very close. Attentive to our needs and seem happy to help and staff was very kind. Must go about 5 blocks to find other food. Did... More

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Dear terrynkathy, Thank you for your review and recent stay. I am pleased to hear the staff took such good care of you and that you found the guestrooms to be comfortable. We hope you’ll take advantage of our great Stay & Fly packages again on your next trip out of LAX. As usual, if there is anything we can... More

TheRigrat

Yangon

Senior Contributor

25 reviews

10 helpful votes

“One of the least hospitable places on the planet.”

Reviewed 22 December 2011

They say that they have 24 hour complimentary transfer from the airport to the hotel. What they don't tell you is that you have to call the hotel to get it. After one and a half hours wait and three calls, the transport finally turned up. No apology whatsoever. After travelling half the way around the world, all I needed... More

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Dear TheRigrat, Thank you for taking the time to review. I sincerely apologize for the undesirable level of customer service you received during your stay, this is not typical of our hotel or staff, and I’m sorry you had to experience it after such a long trip. I have addressed your comments with our front desk team and shuttle driver... More