We recently spent 4 nights at this hotel in Irvine. The customer service was excellent, all hotel staff were professional and welcoming. Due to the conference (that we were also attending) the hotel was evidently overbooked, but as we had an early check-in, we received a complimentary upgrade to the Regency club floor. The room was clean, updated, and well-appointed....
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It is fantastic to hear that our customer service training is making an impression. There are many options for booking the hotel and would always like for our guest to start by looking on Hyatt.com for our best available rate. It will guarantee that the Hyatt Regency Irvine will be your destination. Also, it will give you the opportunity to...
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This hotel was great. Big beautiful lobby and common area. Excellent service at the front desk every time we went there (which was plenty because my daughter and I cannot go twenty minutes without losing or deactivating our room keys). Jason, at the front desk, provided OUTSTANDING customer service with a smile and gracious sense of humor. Mark, the valet,...
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From all of us here at the Hyatt Regency Irvine we want to thank you very much for your very detailed review. We will make sure that all the associates are aware of the great impression they are making on our guests. We feel as though we have an excellent hotel but it is really all the associates that strive...
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Another very nice stay with the Hyatt Regency. Great space, grounds, pool, staff, etc. Rooms very nice and very clean. Rented a car this time and only about 15 mins from the beach. Rooms are very nice. Conference staff and space was very nice--I'd attend/host a conference there for sure. My only complaint was $16 per day for SELF parking....
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Reviewed 18 February 2011
We appreciate your review and are pleased that we can be considered a solid hotel and that it was convenient for your access to and from the airport. We are happy that you were able to experience all of the amenities that the hotel has to offer and appreciate the recommendation for our conference facility. Customer service and guest rooms...
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I don't know where/how they train the front desk folks at the Hyatt Regency Irvine, but I sure wish that kind of training (and results!) was shared with other chain hotel management.
In the past seven months, we've had five stays at the Hyatt Regency Irvine, all through Priceline. The most recent was three nights over Thanksgiving week ($51/night bid...
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I arrived at 11pm having traveled from New Hampshire, so tired and looking for a good night's sleep. I went to check in and it started very pleasantly but then someone more senior interceded abruptly and informed that there no room for me. They had booked a room for me at the Crowne Plaza but I got it changed to...
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Please accept our sincere apology and know that it is never our intention to relocate a guest to another property and we will certainly use your feedback for training purposes. If there is ever anything we can do to regain your confidence in the Hyatt Regency Irvine please let us know. We certainly would like to have that opportunity.
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Paid $60 through Priceline. Room was relatively clean, bed was good, and the pool area was great. Didn't eat at the restaurant or go to the bar but they both looked really nice. The negative was they only offer 1 King bed or 2 doubles...2 queens is not an option and they charge for parking ($15 a day) and Internet....
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We wish you could have had the opportunity to dine with us in our restaurant, our culinary team does an excellent job and the service is outstanding. I can understand how the internet charge could be an added expense but assure you that we are competitive with our pricing in the area. We hope that the positive aspects that you...
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Hotel is in a decent condition although the rooms are a bit dated for the rank they claim to have. The dinning area is better but the music everywhere from the ceiling speakers is a bit too much.
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Thank you for staying and dining with us at the Hyatt Regency Irvine. We understand that there are many choices for our guests in the Irvine area . We appreciate your feedback on the music and the ambiance provided in the restaurant.
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I recently stayed with my wife here for two nights. The staff was very helpful. Even though we purchased our stay through Priceline's Name Your Own Price feature, we were given a free upgrade to the regency club level. The room was nice, except there was only one bathrobe in the room. When I got home, I noticed that there...
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We apologize that there was a billing error that caused an inconvenience for you after the stay. We appreciate your feedback and hope that since your overall experience was positive we can look forward to having you back as our guest in the future.
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It is not convenient because this hotel does not a free parking and free internet. If you come with a car, you have to pay $16.00/day for parking. If you need to access to internet for checking email or anything you need, you will be charge $13.00/day.
That was my mistake because I did not check before booking. I felt...
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We appreciate the feedback and understand how the unexpected expense for parking and internet would have affected your stay. These items are disclosed fully on all of our reservations options and we are competitive in the Irvine area for both our parking and internet rates. Our rates are often discounted and even with the cost of these items being added...
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The one thing I like about the hotel is that you get all you need within the hotel. A pretty large one with tons of rooms and different types of rooms as well.
Most of my stays have been check-in in the evening and check-out the following morning. I have had food and drinks at the restaurant near the lobby....
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We appreciate your comments and will share them with all of our associates. We strive to provide excellent customer service and authentic hospitality. It is during every guest interaction that we have the opportunity to make sure that our guest feels welcome and comfortable during their stay. One of our goals is to provide an experience and your feedback gives...
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75 Reviews
97 Reviews
