Hi Leva, Sorry you are having some confusion with HostelWorld, I did respond to both of your emails the same day you sent them, so I can only assume my email was sent into your spam folder. I sent my first response on 12/29/12, and my second response on 1/9/13. As stated in those emails, our hotel does not charge... More

Thank you for taking the time for your review, but we have actually updated parts of the property since you last stayed here a couple of years ago. We have changed our lobby, now have a business center, offer light continental breakfast, and even updated some of our sleeping rooms. Hopefully you'll get another chance to stop by since it's... More

Thank you for your review as we are very appreciative to hear feedback from our guests. We do apologize if there was any miscommuniation in regards to the size of our refrigerators. We have only ever had one size which are mini refrigerators, so we will make sure our front desk communicates this clearly to all guests. If you would... More

Hello Iris, thank you for your review, I researched your stay and it looks like you were in one of our Moderate Deluxe Rooms. Your room did have a King Bed, and normal size door frames, but I do see that our bathroom door can swing too close to the toilet. We had decided to update some of our rooms... More

Hi Pamela, just wanted to follow up in regards to your review. As mentioned before, you did have a dog in your room, and unfortunately your husband was bitten by fleas, not bed bugs according your email. We did waive your pet fee, and do apologize if this was not enough compensation. The room you occupied was shampooed the day... More

We are very apologetic about your experience during your short stay with us. We would very interested in knowing your room number, as our staff has been working diligently on renovating our rooms from top to bottom. We have security on property from 10pm to 6am, so we will be following up with our security in regards to your claim... More

We are very apologetic for your uncomfortable stay with us here at SeaPort Marina Hotel. We are updating our hotel one piece at a time, but because we are an 11-acre property it may take some time. In regards to working with a City of Long Beach program, we actually discontinued it over a year ago. We do have extended... More

We would like to apologize for your discomfort at the SeaPort Marina Hotel. Unfortunately the day you checked in, we were having an issue with our key machine, and I know that our front desk agent and maintenance were trying to the best of their ability to handle this situation, which you were informed of. We are sorry that it... More

I am so sorry for this unfortunate situation you were placed in, and would really like apologize for the lack of communication on our part. Our management team is in communication with our security and maintenance department to help ensure this doesn't happen again. During your time with us, we had just received new keys for our hotel, which unfortunately... More