The location is unbeatable for access to Japan town. There is a walkway to the shopping center with Kinokuniya which is supposed to close at 7, and the front entrance is not much farther. We did have three issues which marred the experience. First, they charge $24 a day for parking, but their website where we made the reservation stated... More

Great hotel, very nice beds and rooms. We paid a great price but they make it up in other ways. $24 a day for parking seemed high for someone staying in your hotel but the convenience factor out weighed the issue. Either Bookit.com made a mistake or the hotel but they would not honor a $50 dining credit voucher that... More

Great helpful staff, lovely garden in downtown LA. Would stay here again when business takes me back to LA. More

We stayed for 5 nights while our son underwent surgery at USC Keck Medical Center. The staff was very professional and friendly. The hotel offers complimentary shuttle service to and from the hospital. This was a huge selling point for us. The drivers were extremely kind and courteous. We can't say enough good things about the drivers. They also double... More

I loved this hotel. The room was well styled and the bed was extremely comfortable. I actually wanted to spend time in my room. Best of all was the service. Everyone I met was courteous and helpful. I felt welcomed and appreciated. The gardens were beautiful, hard to beleive we were in downtown. Look forward to staying again More

I went to do a site visit for bringing in a conference of about 500 people. There were plenty of breakout rooms and a ballroom that divides into 1/3 and 2/3. The Foyer infron ot the ballrrom is very spacious and can hold many vendors. We found the lobby staff to be atatentive and fun while being efficient. There is... More

Just let me say - this is an amazing hotel. From the comfortable rooms to the rooftop garden to the eggs benedict, I was impressed by this hotel...and I am a hard person to impress. The one standout is the service! I stayed here while my husband was having surgery and went in to the hotel since it was close... More

You know what they say about first impressions... Once you have walked into this hotel and seen the lobby, you have seen the best and only thing this hotel has to offer. It goes downhill from there. The rooms and meetings rooms are old and tired. The front desk was understaffed, as was the evening restaurant and bar service. Breakfast... More

Booked a reservation same night on on a Thursday, 12/1/11 because of the recent wind storms in SoCal knocked out my power and I needed internet access and a place to stay due to a presentation I was preparing due that Saturday. Great customer service from the time I booked the reservation to throughout my stay to the day of... More