My issue is a customer service issue. As I arrived from the flyaway around 11:00 p.m. on a Friday and checked in for the first time to an Express I quickly went up to my room and started dosing off when I received a phone call not even an hour later in regards to my sister who was involved in... More

I've heard Holiday Inn Expresses described as "bare bones" so I was pleasantly surprised to awaken to a decent breakfast set up in the morning. I particularly liked the ample, fluffy eggs. They were doing renovations while I was there, but this didn't result in any inconveniences. The staff was nice. My room was clean and the bathoom was fine... More

One night stay at this HIE. Friendly welcoming staff with efficient check in. Our room was clean and bed very comfortable. Breakfast was the usual fare with hostess greeting everyone and keeping hot items well stocked. The bathroom was the smallest I've seen for a HIE. Even smaller than ones in Europe. Only one person could be in there at... More

Stayed one night and staff and room were good. Nicely furnished and facilities were fine. Was pleasantly surprised that my nephew who goes to UC Northridge was just down the road. Convenient to expressway and in a quiet area. No issues with orders or room being too small as cited in other reviews. Area is a bit blah, but hotel... More

This hotel's customer service is the worst I have ever experienced... all the way from the man that ran the desk all the way to the general manager. I travel quite extensively due to my job and I am a Gold Prioirity Rewards member. One of the perks of being a Gold Member is upgrading. I requested an upgrade which... More

We have always had great success staying in a Holiday Inn but this place was only a so-so. Room was very small, carpet didn't look especially clean. TV remote didn't work-had to go to the lobby for new batteries. Bed was extremely comfortable. Breakfast was ok although the hot water dispenser was empty. I had to track someone down and... More

Normally stay there when visiting/working at the brewery since my hours require me to be there early, late and everywhere in between. It's a very short drive to the brewery (1/4 mile or so) and you have pretty easy access via the freeway to Sherman Oaks mall aread for restaurants, etc. Not much to eat right at that spot and... More

I was happy to get the room I wanted - wide and facing city not an airport. It was a good size room with comfortable beds. Swimming pool was great. We had really good time. Breakfast was all right. It's nothing compared to breakfast in European hotels though. More

The staff is amazing, the room was nicely appointed and extremely comfortable and the amenities are awesome! My 3 children (20/18/14) and I really enjoyed our time here. What a wonderful welcome to California! Thank you!! More