Although I'm a Hilton Diamond, I was impressed with the hotel's service. Because I was on the Executive Floor, I had the pleasure of outstanding service from Rosie (Concierge), who not only provided great service but took the time the time to engage in personal conversation. One of the highlights of a the trip.
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I have been staying here for 7 years, and the service has always been great. Rosie is a formidable hostess in the executive lounge, while the Valet parking guys (Maurice, Mark and Danny) go the extra miles to make sure they play their part in the great service I received. The front desk crew is always eager to help from...
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Dear Emmanual S,
It was a pleasure to meet you the other day and then to find your kind words regarding our hotel staff on Tripadvisor. Guests like yourself who take the time to share their experiences allows us to make changes as needed. I thank you for this as well as your loyalty to the Hilton family, and to...
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It's hard to give 5 stars. It means the service was great, room exceeded expectations, location was ideal. Well, the Hilton Woodland Hills fits the bill. I arrived very late in LA after a flight cancellation and other delays coming from the East Coast. The front desk team and valet greeted me like a long lost friend. I was upgraded...
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Craigsworld - Wow! Thank you for such an outstanding review of the hotel, staff and location. Our staff will be so happy to read your great comments about the service; it is great to read how helpful everyone was to you. We look forward to your next visit to Hilton Woodland Hills/Los Angeles!
Nicole Pettis, Front Office Manager
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Great hotel, great location. The only thing I didn't like is parking. You have to pay for your parking. Also the room doesn't have a Refrigerator. How can you live with out a Refrigerator??
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Ank_Bit - Thank you for your review of Hilton Woodland Hills/Los Angeles; it is great to read that you enjoyed the hotel and our location! I apologize that the parking was not convenient for you, we do offer Valet and Self parking, but there is no complimentary parking available. Should you return, please request a refrigerator from the Front Desk...
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I recently had the opportunity to visit the Concierge Lounge for an evening appetizer and beverage where I met Rosie our concierge lounge host. As I was staying at the hotel for several nights I visited the lounge 2-3 times. Rosie was absolutely wonderful - cheerful, professional, attentive but also knows when to leave you alone. She made sure that...
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Reviewed 19 October 2010
Thank you so much for recognizing Rosie! She is absolutely wonderful and we are delighted to read that you think so too. I will certainly share your comments with her and know that she will be pleased to read your kind words regarding her service. We all look forward to your return visit to our hotel!
Babette Shade
Director of...
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Nice rooms, accomodating staff...Here for 4mo for biz and am totally satisfied. Particularly the convenience of the free shuttle (Maurice and Glen are great!) and the main reason for this review, the evening concierge, Rosie, in the exec lounge. Friendly, sweet, helpful, the whole gamut. Exactly who you'd want to be greeted by after a day's work.
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aw15650 - Thank you for your review. It is great to know that you are happy to stay with us for four months! I will be sure to share your comments with our staff, they will be delighted to read them. Please let us know if we may assist you with anything during your stays!
Nicole Pettis, Front Office Manager
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Wow, talk about service! Rosie in the Consierge room was fantastic. Needed a change of pace so I went into work for a bit. She didn't distract me, just made sure I had food and beverages to keep me sustained. I would go hear again just for the super star treatment.
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becky a - Dear Becky A, thank you for highlighting Rosie's service during your recent visit. I was pleased to know that Rosie was able to take care of your needs without being intrusive. She was so excited to read your comments. Thank you again for sharing them and making Rosie's day :)
Babette Shade, Director of Food and Beverage
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I recently stayed at his hotel for almost 2 weeks. I was fortunate enough to utilize the executive concierge lounge. Rosie was so great. She always greeted myself and my colleague with a big smile and knew what we wanted to drink after one night. She would even save us a couple of our favorite cookies to take with us...
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jennifer h - Thank you for sharing your comments with us regarding your extended stay as I was delighted to read that Rosie went out of her way to make your stay more memorable. I know she will be happy to read your comments and better yet your return! It is guests like yourself that take the time to let...
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i stayed 2 weeks at the hotel last year. The hotel is a standard Hilton with all the basic amenities. The area around the hotel is great with many restaurants within walking distance. The hotel staff is extra courteous and the hotel offers free drop within 5 mi. Only book in advance as the limo may be away for a...
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raop - Thank you for sharing the experience you had with us during your two week stay in 2011. I am pleased that you enjoyed our location, service, Fitness Center and three-mile shuttle! I apologize that there was an issue with the Internet connectivity; we have recently made improvements to our service. In addition, we have added more variety to...
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I stayed here for 2 weeks for business and it was great. The service was fantastic and everyone was so nice. The valet were fun to talk to every day and we would chat about football a lot. There are restaurants very close so you can walk if you want and a mall is near also. Everything was paid for...
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ke_jayhawk - Thank you for the wonderful comments on your stay! We are happy to know that you enjoyed your two-week stay with us, enjoying our location, restaurants, service and staff. It is great when we can get to know our guests! I hope you will return to us when you are back in the Woodland Hills area.
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