We've had to visit Stanford and Lucile Packard Hospitals several times in the past five years and have stayed at most of the motels along El Camino Real in Palo Alto and Menlo Park. Best Western Plus Riviera is our choice to stay if we have a little extra money to spend or during slow periods.
BW Plus Riviera offers...
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Dear Mr. Lee,
Thank you for taking the time to leave us a Trip Advisor review about your stay in December. Our staff always loves to hear feedback and comments from guests, which help us improve and grow our levels of service. We regret that the noise from CalTrain and El Camino affected your stay and although there is not...
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the staff is very friendly and helpful. I have stayed here weekly for over 2 years, and have watched as they have constantly improved their motel. They've recently put in all new furniture in the rooms. Their most recent addition has been to add new large flat screen tv sets. After a long work day in Palo Alto, I find...
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JoeB, we really appreciate you taking the time to leave us a review on TripAdvisor.com! Thanks for the positive feedback, we're glad to hear you're enjoying our new flat screen televisions and furniture. We're taking additional steps and making more upgrades in the near future to maintain the standards you've come to expect from Best Western and to keep you...
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I had a business meeting in downtown Palo Alto, and all of the city center hotels were priced WAY high. So after looking a little, I came across the Best Western Plus Riviera. This was a clean, conservative, simple and nice hotel. The front desk staff was very pleasant. I had hoped for an early check-in (since I had just...
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Thank you very much for taking the time to review our hotel on TripAdvisor.com! We are very pleased that you enjoyed your stay with us and found our rooms to be a good value. Our staff tries hard to maintain our guest rooms in top order and are glad they met your standards. We hope to have you stay with...
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Check in good - manager was v. nice and helpful. Ice machine was broken but he went next door and got ice for us and also discounted our room rate. Our room was a front corner room and very small but clean with adequate amenities. The bathroom was small but clean. The bed was comfortable with good pillows. AC was...
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Thank you very much for taking the time to write a review on TripAdvisor.com for our hotel! We thrive on all feedback and use it to try and improve. Let me assure you that since your stay we've replaced our ice machine with a brand new unit and also fixed the air conditioning unit you mentioned to us. Thanks again...
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This is a pleasant place at a good price for the area. A short drive (or not terribly long walk) to the Stanford campus, and an easy walk to downtown Palo Alto.
My only suggestions would be to ask for a room away from the street on the second floor. Mine was close to the street and the noise is...
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My husband and I stayed here for one night after attending a late-starting Stanford football game. The hotel is located just a few blocks north of campus on the main four-lane street in the area. It is also right next to the upscale Stanford Shopping Center. The desk clerk gave us Rm. 107 which was located behind the office and...
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Thank you very much for taking the time to leave a comment on Trip Advisor. We here at the Best Western Riviera are glad you enjoyed your stay and our amenities. We thrive on feedback and are glad to know we've met the standards you've come to expect from Best Western. We hope to see you again if you're ever...
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We stayed 2 nights on the Memorial Day weekend; the room rate was very reasonable. The hotel is located right on the border with Palo Alto. It's about a 6 block walk to downtown Menlo Park & a short drive to downtown Palo Alto & Stanford. The Stanford Shopping Center is about 1/2 block away. Our room was very clean....
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Thank you for taking the time to document your stay with us on Trip Advisor. We love to read comments and work hard to improve our hotel based on what our customers experience. I will be working closely with maintenance to look into any issues with bathroom fans that we have through out the hotel. Thanks again for your comments!...
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This was my 3rd trip to Palo Alto and longest stay of the three. Prices vary in almost every hotel by day and time of year. My previous two trips, I've moved between the Best Western Riviera and the Westin (Palo Alto) to get the best stay for the money but in this case I spent all 6 nights at...
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Thak you so much for taking the time to write a comment on Trip Advisor. We always appreciate feedback and strive to improve based on what our customers tell us. Please note we will be looking into the issue with the alarm clock and noisy refridgerator. Thanks again for your comments!
Best Regards,
Beto Flores
Front Office Supervisor
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This is my first time staying in Palo Alto so I didn't know what value hotels were in the area. I went straight to Best Western's website, as I was confident that if a BW hotel was avaliable in the area, it would be very good. I wasn't disappointed! The Riviera is a great value for this high-end part of...
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Thank you very much for your kind words and for taking the time to leave a comment on Trip Advisor. We here at the Best Western Riviera are glad you enjoyed your stay and our amenities. We thrive on feedback and are glad to know we've met the standards you've come to expect from Best Western. We hope to see...
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We were in Palo Alto to visit family & decided to go with a less pricey hotel since we wouldn't be there that much & we figured we could spend the money we saved on the grands. We have always had reasonably good experiences at Best Westerns & so chose this hotel (also closest to family.) One absolute must for...
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