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BEST WESTERN PLUS Riviera Motel Reviews, Menlo Park

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BEST WESTERN PLUS Riviera

2.0 of 5
15 El Camino Real, Menlo Park, CA 94025
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BEST WESTERN PLUS Riviera
30 traveller photos
Ranked #6 of 8 hotels in Menlo Park
3.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    6
    10
    9
    4
    3
Date Rating
Melbourne
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Fine Hotel”
5 of 5 stars Reviewed 16 May 2013

I travel to the Bay Area frequently from Australia and have stayed at most of the reasonably priced hotels in the area. Not sure if the Best Western has changed somehow but I had a very fine stay. Room was clean, spacious and the bed comfortable. I was on the second floor and the sound proofing was good (from the... More

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1 review
“Disgusting!' Do not stay here”
1 of 5 stars Reviewed 3 May 2013 via mobile

The door hand to be SLAMMED using my full body weight to latch, the bed fell 2 inches on one side when my 110 pound wife got in bed, The floor turned our feet black, Our baby found a human tooth (not one of ours)in the bed in the morning, Parking is awful!

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BW_Riviera, Front Office Manager at BEST WESTERN PLUS Riviera, responded to this review
15 May 2013

Dear jasonakana, We're sorry that you did not enjoy your experience at our hotel. I can assure you that we take all comments and complaints seriously and that I have personaly looked into the items you listed in your review. We have spoken to our housekeeper regarding your comments. Our sheets are serviced by a linen company and our housekeeper... More

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“Only advantage is location.”
3 of 5 stars Reviewed 1 March 2013 via mobile

This hotel is close to Stanford university and that is only positive. Rooms are ok. Air conditioning is too loud. Very close to El Camino and hence too much traffic noise. Breakfast has very limited choice. Staff has an attitude of - I don't care.

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review
5 March 2013

Hello Rohit C, Thanks for taking the time to tell other Trip Advisor users about your stay with us. We're sorry you had issues with the air conditioning unit in your room. Please know that we have addressed the problem thanks to your making us aware of it. Unfortunately I am unable to do anything about the street noise, although... More

New York City, New York
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Fine motel”
3 of 5 stars Reviewed 20 February 2013

This is a decent motel. The room was pretty clean and the staff was helpful and accommodating (letting me check out late, watching my bag, etc.). It is right on a highway and there was construction when I was there. The room was wildly overpriced in my opinion - but I understand the area is expensive, and perhaps something was... More

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review
25 February 2013

Hello skitty811, Thanks for taking the time to share your experience at our hotel with other Trip Advisor users! We are glad to hear you enjoyed your stay with us. We're sorry if the construction noise bothered you, we are in the process of upgrading our guest bathrooms and exterior walkways in order to provide a hotel that is as... More

Ann Arbor
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent location”
4 of 5 stars Reviewed 6 December 2012

This is our second stay. The location close to the Stanford Shopping Center is ideal. The weather caused a loss of power on the morning of our departure. The staff handled it well. We even had some hot coffee and a bit of breakfast.

Was this review helpful? Yes 1

Review collected in partnership with Best Western

BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review
14 December 2012

Dear DougVH, Thanks for your review! We appreciate you taking the time to comment on our property and are glad you enjoyed your accomodations. We apologize for any inconvenience that the power outage might have caused you and thank you for commending my staff. We train and try to be as prepared as possible for these type of occurences. We... More

Sacramento
1 review
1 helpful vote 1 helpful vote
“Palo Alto stay near downtown”
4 of 5 stars Reviewed 27 November 2012

Needed to be as close to downtown as I could afford. This fit the bill. It is less than a mile walk to the middle of downtown Palo Alto. The room and especially the bathroom were very clean. The noise level was high, with traffic from El Camino Real outside the window and the commuter rail line a half-block away.... More

Was this review helpful? Yes 1

Review collected in partnership with Best Western

BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review
5 December 2012

Hello SactoJohn, Thanks for taking the time to tell fellow Trip Advisor users about your stay with us. We're glad to hear that everything was satisfactory during your stay. We appreciate your honest feedback and want to let you know that we have some scheduled upgrades coming to the property soon including renovated guest restrooms and an expanded breakfast area.... More

North Fort Myers, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
34 helpful votes 34 helpful votes
“Best Value by Far in the Stanford / Menlo Park / Palo Alto Area”
5 of 5 stars Reviewed 18 October 2012

Our daughter recently underwent major surgery at the Stanford Medical Center Hospital. In preparation for that event, my wife and I selected the Best Western Plus Riviera of Menlo Park to be our home away from home while the procedure was performed and the initial post-surgical recovery period passed. Our selection was made purely on the Best Western's proximity to... More

Was this review helpful? Yes 2
BW_Riviera, Front Office Manager at BEST WESTERN PLUS Riviera, responded to this review
24 October 2012

Hello grusleucogeranus, Thank you so much for your glowing review and for telling other Trip Advisor users about your stay! Your kind words mean a lot to us and we're glad that you enjoyed everything while staying here. I will be passing your comments along to the entire team. Best regards, Beto Flores Operations Manager More

i
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
“Simple , good value”
3 of 5 stars Reviewed 8 October 2012

We needed a place to sleep overnight, literally, without luxurious extras, in Palo Alto. While listed as Menlo Park, it's within walking distance tomUniversity Ave., which we did. It's quicker to walk rather than driving and looking for a parking place. Price was low. Also within walking distance of the Stanford Shopping Center.

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BW_Riviera, Front Office Manager at BEST WESTERN PLUS Riviera, responded to this review
24 October 2012

Hello Uri123, We'd like to thank you for taking the time to leave us a review on tripadvisor.com. We appreciate your comments and are glad you were satisfied with your stay! We invite you to visit us again the next time you're in the area, we have quite a few upgrades planned for the latter part of this year including... More

columbia, ca
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Stay”
5 of 5 stars Reviewed 12 August 2012

My wife had a herniated disk in her back. We were told to come to the clinic at Stanford on Tue at 1:30 for evaluation. She was seen and scheduled for surgery the next day. We scrambled to find accomodations. Stanford gave us a list of motels and BW Riviera was at the top of the list. I was able... More

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review
7 September 2012

Dear James B., Thank you so much for your awesome review! All of us here on the team are glad you enjoyed your stay and it's always great to hear positive feedback. I will be sure to share your kind comments with everyone. It was a pleasure having you with us again last week and we hope to see you... More

LA, beach city
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Should be a minus and not a Best Western Plus”
2 of 5 stars Reviewed 4 July 2012

There were 6 problems we encountered during our 4 day stay. 1. The refrig. didn't keep food at SAFE temps. It was off when we arrived due to so-called energy saving reasons but the refrig took many hours to slightly cool although the freezer worked. Our cherries from Gilroy spoiled in the refrig. 2. The TV with cable was almost... More

Was this review helpful? Yes 1
Management response:
11 July 2012

Dear sixtyish, I'm sorry to hear you had a bad experience during your stay at our hotel. Please know that I have addressed the issues you mentioned to me with our housekeeping department. The type of service you experienced is certainly not up to our standards and I will make sure that it doesn't occur going forward. Thank you for... More

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Additional Information about BEST WESTERN PLUS Riviera

Also Known As:
Best Western Plus Riviera Hotel Menlo Park
Best Western Plus Riviera Hotel
Best Western Menlo Park
Menlo Park Best Western
Address: 15 El Camino Real, Menlo Park, CA 94025
Phone Number:
Region: United States > California > Menlo Park
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 hotels in Menlo Park
Price Range: $$
Hotel Class:2 star (2*)
Reservation Options:
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BEST WESTERN PLUS Riviera
15 El Camino Real
Menlo Park, CA 94025
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