This property has the ambience of quaint cozy inn. The staff bakes the best homemade chocolate chip cookies and banana bread. It is conveniently located in the old Victorian neighborhoods of downtown Napa within walking distance of downtown and the waterfront. It is minutes away from the vineyards. The staff is friendly and offers good advice. Lovely garden with hot... More

What a pleasant surprise! Lovely hotel, extremely nice staff and large clean room - full of all the necessary amenities. Staff was very courteous and friendly and provided priceless tips re good restaurants, places to visit and current events in the valley. Truly a world class service! A 'home away from home' atmosphere, great ambiance. Highly recommended and a great... More

what a lovely cosy little hotel this is i cannot agree more with all the previous reviews it certainly deserves all the 5 star comments there were 6 of from Scotland 3 couples and we found it excellent a pity we could only stay 1 night this is 14th Best Western that we have stayed at and this is one... More

Returned to Napa for 2 days of winery tastings before a meeting in SF. As recommended by TA members, the Best Western Elm did not disappoint. Great location, friendly and very helpful staff, good breakfast and tastey choc chip cookies at night made this a memorable trip. The room rates are more reasonable than many other hotels in the area.... More

Have been coming to Napa for many years and stayed at many places - first time here. Our stay with 4 other couples from Georgia was exceptional! Staff bent over backwards for us. Connie is a hands on owner and her attention to customers was very evident. From breakfasts, rooms, staff, location, value - top score for all. This will... More

The Best Western Elm House Inn is a happy hybrid, with the consistency and high standards you would expect of a national affiliation, wrapped in the cozy charm and welcoming warmth of a B&B. Credit for that charm and warmth rests squarely with innkeepers Tom and Connie Kearns. Tom was a smiling, helpful, near-constant presence during our 5-day stay, baking... More

This hotel was just as good as I read. We went to Napa for one night so we really just needed a nice hotel for the evening. The staff was super friendly, the room was quite large and cute. And they always had tea and coffee available downstairs. In the morning, they offered a great breakfast. I wish we could... More

This hotel feels like a home from home. The best hotel breakfast I've had for a long time, lovely fresh fruit and homemade muffins and waffles. Homemade cookies and milk served in the evening by wonderful staff. I can't praise it enough.

The management is first class and the staff is superb. Stayed three nights while touring wineries, biking and enjoying the wonderful restaurants of the Napa Valley. The breakfast was a perfect way to start the day and the homemade cookies were a nice treat at the end of our day. Save your money and stay here.