1. Service: the best, from the warm reception of staff, willing to be of assistance in recommending the different rooms for different folks! Some couples, some families, some sisters, all got the best room for them. Staff: Sandra & general manager: Robert, all hands on! 2. Above & beyond. Guests from Washington, D.C. arrive at midnight (late flight). Room warmed,... More

Newly remodeled, Spanish style but done in crisp white with lots of greenery, a lovely pool and courtyard (especially aglow at night). The staff is friendly and helpful, the rooms are spacious, clean, well appointed and have very comfortable beds. Free continental breakfast features espresso and fine pastries. The location couldn't be better: in the area of great restaurants and... More

We stayed here in May 2011 when it was called the pepper tree in and even then it was a fantastic little hotel. Very clean and modern - I can't believe they've renovated it - there was nothing wrong with it. We had free coffee and pastries every morning and the pool area was great. The pool was open until... More

This hotel is a great place to stay!!! Newly remodeled and redecorated. Wonderful serene rooms with comfy beds and beautiful views. Great salt water pool and a jacuzzi. Absolutely delicious FREE coffee and pastries every morning :) Right next to the hotel is a delicious breakfast and lunch place called Cheeky's and in the evening you can visit Birbar for... More

We stayed at the Alcazar for 7 nights - in the 2 bedroom suite (#27) and had a very pleasant stay. The staff was very friendly, the rooms are really big, clean and have all the most necessary things We could have used an extra drawer and more hanger space. The where very little noise from the outside/street or from... More

We stayed for two nights for the Film Festival and liked the experience very much. Excellent value with lovely, helpful, friendly people on staff. The landscaping -especially at night - was almost magical....twinkle lights in the trees, gas-fired fire over crystals - white geraniums - water sculpture down one wall - pool and hot tub - and a full moon!... More

Alcazar is a great small hotel in a perfect location......the staff were exremely helpful and friendly.....Sandra and Robert (I hope I got your names right)made our visit wonderful! The Uptown Design District has many restaurants, bars and shops and the casino is an easy walk. Thanks to all...we'll be back. More

The Alcazar has a great location and has the potential to be a great hotel. However...the room was very bare - no bottled water, plastic cups instead of glass, no robes (unless you asked), no warmth to the decor (completely white), no coffee maker and no extra pillows or blanket (again had to ask). The check in office staff could... More

November 18, 2011 at around 10:00 PM someone working for hotel opened our room door while my girlfriend and I were sound asleep! We woke up from a deep sleep to someone opening our door saying oh sorry, and closed and locked the door. We didn't know what to do at that point except put a chair under the door.... More