This hotel is a good choice. Great location. and rooms very in price from 120 to 189.00 depending if week day vs weekend.
Rooms are modern. Valet parking was cheap. I did not spend a lot of time there, but was a good option.
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Dear colorblind123,
Thank you for sharing your experience with the Trip Advisor community. We hope that you will return and have the opportunity to experience more of our property.
Warmest Regards,
Tanya Fleming
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Some have better location like Garden Court, but the Westin is perfect in every other way. Easy walk to University and sublime accommodations and lobby. Enjoy.
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Dear 02840,
Thank you for your feedback, I am pleased that you enjoyed our property. If there is anything that we can assist you with in the future, please do not hesitate to ask.
Warmest Regards,
Tanya Fleming
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My husband and I just finished an extended stay at The Westin Hotel in Palo Alto, Ca. and I cannot say enough about the hotel and staff. Caroline at the front desk is so wonderful. She always has a beautiful smile on her face and greets me and my husband like we are her dearest friends. She and her incredible...
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Reviewed 11 April 2011
Reviewed 27 October 2010
Dear IssyUSA,
Thank you for staying with us again and for your rave review of our hotel. I am so pleased that you find our team and hotel consistently top-notch! We look forward to welcoming you back hopefully soon. Rest assured, I share yours and all Trip Advisor feedback with our entire team.
Warmest Regards,
Tanya Fleming
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SCAM... STAY AWAY!!! Tried to book the hotel with the special offer. All dates, time period, and other conditions of the offer were in compliance. Yet they do not honor the offer. There are no other restrictions nor fine print to review. I tried calling the hotel and was given to the main reservation center and they confirmed that the...
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Dear yourtravelexpert,
Thank you for reaching out on Trip Advisor. I am very sorry that you feel you were mislead by our hotel. We were not familiar with the Special Offer featured on Trip Advisor until you brought it to our attention. We are working with Starwood and Trip Advisor to have it removed as soon as possible as it...
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Very disturbing. I got charged an extra $500 something on my credit card. When I realized and called to inquire about this mistake, but the manager (after doing some due diligence) told me that my credit card was used for another guest as he and I happened to check in at the same time. Apparently, the front desk person got...
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Dear YosM,
I was very sorry to hear what transpired during your recent stay. It must have been unsettling having your card double-charged. I am pleased that it was rectified expeditiously. Please rest assured experiences such as this are uncaccepteable and not at all typical of our property. After further researching how it transpired, additional training was completed with our...
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As the other reviews tell you, the Westin Palo Alto is a very convenient location, with a friendly boutique style. I am disappointed, however, by how they look after their Starwood Platinum guests, consider the following:
1. No room upgrade for me, I just have a standard room
2. No club lounge
3. No complimentary breakfasts, or even a bagel,...
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Dear Steve1234576,
I am sorry to hear that we did not live up to your expectations relating to priority treatment given to Platinum SPG guests. We appreciate your loyalty and certainly aim to make you and our SPG guests feel special. Because our hotel does not have a Club Level and only 9% of our inventory are suites, we continually...
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Straight off the bat, I think the thing I enjoy most when I stay in the Westin PA is the shower. It's one of the best I've ever used.
That to one side, it's a very comfortable hotel, great bed, nice staff. Never eaten there, but I'm sure it's standard US buffet.
It's also got a great location at the...
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Dear Colm D,
Thank you for your feedback on Trip Advisor, I am so pleased that you enjoyed our team, Heavenly Shower, Heavenly bed, and location. We hope to have the opportunity to serve you again in the future, please let us know if we can assist you with anything at all.
Warmest Regards,
Tanya Fleming
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This hotel is located in the heart of Palo Alto and Stamford. The hotels rooms at nice and spacious. The lobby is small but has a bar. The service is good but nothing exceptional.
If you are in town for business this hotel fits the bill.
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Dear halpie97NYC,
Thank you for sharing your experience, we are proud of our clean, spacious rooms and location and happy that you enjoyed them. Please feel free to reach out to me at tfleming@pahotel.com with any specifics regarding the service you received so we can continue to strive for exceptional, versus the good that you encountered. We look forward to...
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I stayed at the lovely Westin when I was on business at Stanford and a VIP dinner in Palo Alto. it was a pretty good price for the location (Palo Alto is expensive and I'm a Londoner!) What I found tricky was getting about. I needed taxis to Stanford's campus as buses just weren't that regular for meetings. i fully...
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Dear pinkladyx23,
Thank you for sharing your experience with the Trip Advisor community. I am pleased to hear that your stay was favorable overall and am sorry for your experience accessing the Stanford Shopping Center by foot. While, as you stated, we are centrally located to much of what Palo Alto has to offer, the pedestrian route to the Shopping...
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The hotel is fantastic. The rooms are nice and large. The restaurant is great with a very nice buffet in the morning. What really makes the hotel is the staff! Always there to help you!
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Dear MontereyEater,
Thank you for sharing your experience on TripAdvisor, we are delighted that you enjoyed all aspects of your stay. If there is anything at all that we can do for you in the future, please let us know.
Warmest Regards,
Tanya Fleming
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