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The Westin Pasadena

4.0 of 5
191 N Los Robles, Pasadena, CA 91101
Hotel amenities
The Westin Pasadena
Ranked #3 of 28 hotels in Pasadena
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590 reviews from our community

Traveller rating
    241
    209
    80
    39
    21
See reviews for
Families
111
 
Couples
149
 
Solo
57
 
Business
198
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Fayetteville, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

The Westin Pasadena was a great experience in Pasadena. A perfect location just a few blocks from many restaurants (both local and chain at all price points),entertainment, and a multitude of shopping options in Old Pasadena. As a coach of a university team all key ingrediants for a successful trip. The service, hospitality,and pride in the Westin is distinctly evident... More

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Jupiter, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

Great hotel, average price. They have updated their Bar, outside Dining and Menu. Norman and Diego were especially friendly and helpful. I have stayed here > 15 times in the last 5 years, it never fails to be excellent. Nice fitness room.

Was this review helpful? Yes 1
Los Altos Hills, California
1 review
4 of 5 stars Reviewed 18 May 2013 NEW

An all round very good hotel with the service (and the attitude of the people providing) being excellent. We had an especially nice experience at brunch with Herber, Urbano and Xochiti providing great service despite a full house.

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Aptos
1 review
5 of 5 stars Reviewed 16 May 2013

When I arrived on May 14 at 11PM, there was a mix up in my reservation, which was not the fault of Westin. Tina, who was the front desk, went out of her way to make things work out. This was service that you do not always see and was extremely welcome to a tried traveler. Dean Kashino, MD

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Huntington Beach, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 14 May 2013

I stayed at the Westin on May 9th and was disappointed in the hotel. I originally booked a room with a shared patio that would lead to the steps of the pool. When I checked in I was given a room with a shared patio and not by the steps to the pool. I called to ask to change rooms.... More

Was this review helpful? Yes 1
San Diego, California
Top Contributor
78 reviews 78 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 14 May 2013

We had a great stay at this hotel during a last minute 1 night mid-week trip. Bid $85 on priceline for a Wednesday night 4* hotel and got this one. Tip for you - as of today, the Westin is the only 4* hotel on priceline in Pasadena, so if you bid and get accepted to a 4* in Pasadena... More

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See 2 more reviews by Bessca for Pasadena
ocean township
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013

My family stayed at the westin once again ....great location and service...beautiful pool on the roof and a great city...we had a wonderful brunch for 30 in the newly decorated area...we shall return. Very soon...near almost everything...and the hotel shuttle is very, very conveinent.....

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Timothy L, General Manager at The Westin Pasadena, responded to this review
14 May 2013

Thank you for chosing the Westin Pasdena for your family's celebration. I am happy that we helped to create a memorable experience for you and your out of town guests. I am also pleased that you were able to fully enjoy the sights of Pasadena and Old Town with our shuttle. I look forward to welcoming you back to our... More

Los Angeles
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 11 May 2013

I'm writing this review while in my dusty, non-descript room on the 11th floor. (1125) At 1:45 pm we checked in and requested a bottle of wine and an appetizer per our Groupon deal package. I asked if we could have it delivered at 2:15, would 30 minutes be long enough? Was told that was fine; our order wasn't delivered... More

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See 2 more reviews by stoptrippin for Pasadena
Timothy L, General Manager at The Westin Pasadena, responded to this review
14 May 2013

Thank you for your feedback. I sincerely apologize that this was the way that we began your stay with us. I have to say that with we did get a little overwhelmed by the response to our Groupon offer and got really backed up on the amenity delivery. Compounded with the fact that the associates that were trying to expedite... More

miami
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 10 May 2013

Have stayed twice in the past month or so. One night each stay. Can't tell yo about the food, but the "bar" is over-priced as in most hotels. Zero ambiance in the restaurant where the "bar" is located. Outside sitting area is really nice but lacks service. Comfortable beds and decent rooms. Overall, a bit over-priced for what it is.... More

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Timothy L, General Manager at The Westin Pasadena, responded to this review
14 May 2013

Thank you for chosing Westin and for your return business. I am not sure when you stayed with us, but we have just completed a renovation of the Restaurant and Bar and hope that you would enjoy it now. The outdoor area has also been renewed with a new firepit and great seating. I appreciate your feedback and will continue... More

san francisco
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 9 May 2013

We stayed here for two nights, the rooms were vary small but cozy. We had two bed in the were, they don't look like queen beds, more like full size. Love the location of the hotel, some what of a walkable distance to the main street for shops and food. What I LOVE about this place is the Fitness facility.... More

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Timothy L, General Manager at The Westin Pasadena, responded to this review
14 May 2013

Thank you for staying with us. Wellness is one of our brand initiatives and we are fortunate to have one of the best gyms in the area, certainly of any of the hotels. When you return, please let us know th atyou prefer a firmer matress as we do have ways to accommodate that request. Thank you for chosing Westin. More

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Hotel Summarization (Beta)

What travellers say

  • Very nice(18)
  • Heavenly beds(17)
  • City hall(16)
  • Great location(13)
  • Valet parking(10)
  • Rooms are clean(9)
  • Old town(8)
  • CUSTOMER SERVICE(7)
  • Business trip(6)
  • Rose Bowl(5)

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Region: United States > California > Pasadena
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Pasadena
#2 Luxury Hotels in Pasadena
#2 Business Hotels in Pasadena
#4 Family Hotels in Pasadena
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
The Westin Pasadena Hotel
Westin Pasadena
Pasadena Westin

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The Westin Pasadena
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