We spent 2 nights on a weekend here and really enjoyed our stay. At first, the desk clerk kept us waiting for about an hour to check in - because we booked the room through booking.com and he was not familiar with the process, however a fully equiped studio, with everything you need, with such an unbelievably low rate made...
More
Thank you for your feedback and we will review our training for Booking.com reservations. We appreciate your business and are thrilled you enjoyed our spacious studio suite equipped with a kitchen and room to spread out.
Best Regards,
Debbie Gudmundson, General Manager
More
Nice hotel, very good location, clean, service is good. Stayed there many times when visiting Bay Area.
More
Thank you for your kind words about your recent stay with us at the Residence Inn by Marriott in Pleasanton. We certainly appreciate your business, and look forward to welcoming you back again for a future stay to enjoy our convenient location near the Stoneridge Mall, the West Dublin/Pleasanton BART train station and many other wonderful points of interest in...
More
I rent the hotel because there is no hot water in my house. What is the point that I get a hotel room? There is no hot water in the hotel room!!!!!! I wonder why I cannot take a shower at the hotel at night time with hot water in winter. I call the front desk, but they just telling...
More
Dear Guest,
It is extremely unfortunate that you encountered problems with your recent stay with us. We encourage our guests to share any issues during their stay, so that they may be addressed immediately. We appreciate all feedback from our guests and thank you for sharing your experience.
Sincerely,
Debbie Gudmundson, General Manager
More
We arrived on Thanksgiving day to be told that a "VIP" had asked for a 3pm checkout then the room had to be cleaned. So we left and came back. Our Thanksgiving dinner plans were delayed because of the late check-in. The room did not appear to be clean. Sheets were changed, but the bathrooms were not clean (urine on...
More
Dear Guest,
We consider all of our guests VIP's!! We sincerely regret any problems you encountered during your stay. Our Housekeeping Manager has been notified of your comments so that our cleanliness standards are reemphasized with our staff. Please accept our apologies for the frustration and inconvenience you experienced. We are hopeful that you will allow us another opportunity to...
More
This Residence Inn has been updated recently so rooms have a "new" feel. Very clean and amazingly quiet considering the hotel is just a few feet from I-580. I usually stay at the Marriott next door, but now I'm thinking about staying at the Residence Inn more often. Compared to the Marriott, Residence Inn had better bathroom lighting, more space,...
More
Dear Guest,
Thank you for your positive comments regarding your stay at the Residence Inn by Marriott-Pleasanton. We are pleased you enjoyed our high definition channels on our TV's, the kitchen in your suite, and the complimentary Wifi internet access. We appreciate your business and look forward to the opportunity to welcome you back again as a guest in the...
More
Very comfortable place for a long weekend stay with a family. We actually stayed with my daughter and her husband over Thanksgiving. Plenty of privacy, with 2 bedrooms, 2 bathrooms, a sitting room with fireplace, complete kitchen and eating area and 3 TVs. Very quiet and clean and a more than adequate breakfast. The price at $149 per night was...
More
I stay at this hotel frequently. It is Ok for the price with decent rooms and recently refurbished and (more recently) re-carpeted which made a big difference (removing what looked like sick-stains from some of the corridors!). The breakfast is decent and the evening food has improved a little over the years (now that they seem to have gotten rid...
More
Whenever we are staying in the east San Francisco Bay the Residence Inn in Pleasanton is our choice. The hotel is clean, comfortable and modern. The staff is over the top friendly and helpful. Large rooms with kitchenette, pool, weight room and full breakfast all for a relatively low price. Centrally located. You won't regret this as your choice so...
More
i stayed here in before Nov 2010 as i was working temporary for a company near the area, it was the best value i ever got, a free breakfast every day with a variety of choices and a light dinner 4 days a week plus a shuttle that take you every day from and back to work... the premises are...
More
We needed a weekend away from the chaos of home, so we decided to get out for the weekend. I have to say that we ahad a very good and peacefultime here. Quiet, clean rooms and the Continental breakfast was delicious.... We would definately go again !!!
More
47 Reviews
50 Reviews
