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Quality Inn & Suites

2.0 of 5
11043 Magnolia Avenue, Riverside, CA 92505 (Formerly Comfort Inn Riverside)
Hotel amenities
Quality Inn & Suites
Ranked #20 of 25 hotels in Riverside
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11 reviews from our community

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Traveller rating
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Date Rating
Mississauga, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 26 March 2013

I have never been in such a disgusting hotel in my entire life. The list of deficiencies is as follows: no smoke detector, mold under the closet, large red stains all over the chair, stained sink & phone & mattress (probably from red wine), the hairdryer and all the decor were from the late 70's or early 80's, the washroom... More

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san diego, ca
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 23 March 2013

This is a 2 star hotel - what a joke. It makes Motel 6 look like a 3 star hotel. We were given room #211 - it was unbelievably DIRTY. Mirrored closed doors were cracked AND ready to fall out. Chair was so stained and dirty you wouldn't dare sit down, Walls had significant damage and were being repaired by... More

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SoCal
1 review
1 of 5 stars Reviewed 28 February 2013

I stayed one night with two friends and we moved some stuff around in the room (NOTE: moved not damaged in any way). Next thing I know I have a $100 charge on my card (aside from what I paid for the room itself), I disputed the charge with the manager and he would not refund more than $50, so... More

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gmca775, Manager at Quality Inn & Suites, responded to this review
5 March 2013

Thank you for your comments. I did not have a gun and your accusation are false. I hope you find other lodging where you can remove items off wall and place furniture and pictures in their jacuzzi tubs. I know you said you were drunk but that is not an excuse for your actions. More

Quinton, Virginia
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 25 July 2012

I stayed for 4 nights. Got off to a bad start when attempted to take my luggage using the elevator. The cleaning staff held it up on the 2nd floor, then when it finally arrived, it still had their laundry shuttles in the elevator. There wasn't any room to board with my rolling luggage. The room wasn't too bad, a... More

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Huntington Beach, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 July 2012

Booked reservation and paid 317 at check-in for 4 night stay. paid with credit card in full. found a pending charge on credit card statement next morning put through by hotel itself, to cover "potential damages". the charge was 123. nothing was explained at check in, which is deceitful. and, how can one charge for something that hasn't happened and... More

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A TripAdvisor Member
1 of 5 stars Reviewed 7 July 2012

Soooo not good ! at first i thought it would be great. the room was big and the day manager was extremely pleasant and kind. his kindness unfortunately was the nicest thing about our stay. and far surpassed by the lack of customer care that the night manager provided. when i turned on the whirlpool jets a huge clump of... More

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Review collected in partnership with La Quinta

1 review
1 of 5 stars Reviewed 17 June 2012 via mobile

Booked room off Priceline. Photos available are very much deceiving. Hotel in general was dirty. Room smelled horrible. Chair had large hole in it. Bedspreads were filthy. There was blood on the curtains. Closet door (mirror) was cracked. Shower/tub was awful. Walls and doors were dirty. No desk chair. Carpet had so many stains. AC did not work. The only... More

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1 review
1 of 5 stars Reviewed 30 May 2012 via mobile

Messed up shower heads, unattached towel racks, low quality continental breakfast, dirty jacuzzi, on 4th floor ticking and bang noise from air conditioning unit. My air conditioner stopped working after turning it back on, refilled toiletries , stained sheets and pillows, smelly room. It was really bad and dirty overall. The only nice thing at quality inn was the man... More

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gmca775, General Manager at Quality Inn & Suites, responded to this review
5 June 2012

Dear Guest, I do apologize for the issues in the room. I thank you for your comments. I have looked into these issues and have repaired the towel bar which was loose, also I have serviced the air condition, I think that it was the normal sounds of that unit. Again I do apologize and do hope that you will... More

San Jacinto, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 11 March 2012

The pictures on the website are very deceiving. I had stayed at this hotel years ago when it was newer and owned by a different chain. When we stayed previously the rooms were nice and well kept. Now they are worn and look run down. We rented a King room with a jacuzzi. There was hair in the tub and... More

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gmca775, General Manager at Quality Inn & Suites, responded to this review
13 March 2012

Dear Guest, I would like to apologize for your unhappy experience at our Hotel. I would like to thank you for your comments. These comments help us with issues as stated about the sink and cleaniness. Again I do hope that you will come to stay with us in the future. Please do not let this 1 experience reflect on... More

Monterey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 12 October 2009

We chose this hotel because it was very good priced $59.00 per night. We only needed a place to lay our heads. We were in town for a furneal. We arrived really early on the day of check in. About 10 am. We went in to check in. My husband gave them our name and the young man behind the... More

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Additional Information about Quality Inn & Suites

Also Known As:
Comfort Inn Riverside
Riverside Quality Inn
Quality Inn Riverside
Address: 11043 Magnolia Avenue, Riverside, CA 92505 (Formerly Comfort Inn Riverside)
Region: United States > California > Riverside
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 25 hotels in Riverside
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Great location within walking distance of shops and restaurants. Over-sized rooms, many with in-room whirlpool bathtubs. Free wireless high-speed Internet access in all rooms, in the lobby and breakfast room. ... more   less 
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