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Homewood Suites by Hilton San Bernardino

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Traveller (56)
Room & Suite (25)
Dining (5)

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About

#5 of 32 hotels in San Bernardino
Location
Cleanliness
Service
Value
Our Homewood Suites offers a great extended stay option in the heart of San Bernardino's business and commercial district. Our all-suite property offers easy access to the mountains and beautiful Southern California beaches. Each suite is equipped with a full kitchen, complimentary Wi-Fi and a pull-out sofa sleeper. Guests may also enjoy the outdoor pool, fitness center, laundry room and complimentary breakfast each morning.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Clothes dryer
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
472Reviews13Q+A32Room tips
Traveller rating
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Tina K wrote a review Mar 13
1 contribution
The customer service was unmatched! I had the pleasure of being serviced by Geno. He was nothing short of amazing. It’s very difficult being away from home with a family of 5. Geno made us feel welcomed. When we travel we will make this home!!!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Ask for Geno
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dsurra wrote a review Apr 2022
Deming, New Mexico27 contributions7 helpful votes
Hotel's Favourite
Our stay was fantastic! We had a problem with a non-functioning television when we got to our room but the front desk attendant went above and beyond to make things right! After 3 visits to our 3rd floor room and finally replacing the television we were able to relax and zone out after a long day on the road. Our problem wasn’t earth-shattering but it was quickly taken care of and the attendant definitely deserves to be recognized! Thank you from us!
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephanie Lopez, General Manager at Homewood Suites by Hilton San Bernardino
Responded Jun 7, 2022
What a positive review, dsurra! Although, challenges sometimes cannot be completely avoided, we are ecstatic to have read that our associate was able to resolve the TV issues in your guest room to allow for a positive guest experience. We will most definitely share your feedback with our team and hope to see you again soon. Sincerely, Stephanie Lopez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emmanuel R wrote a review Jan 2024
1 contribution
Not sure why this keeps getting taken down but I had the worst time here. This place was infested with bee bugs which looking back I should have known with mattresses thrown away outside. I had to leave to a different hotel which I never was reimbursed for. I tried speaking to the manager, Stephanie, but she refused to take my calls or call me back. The pool was dirty and smelled bad. Worst experience ever made worse by terrible management. To this day I still haven’t even received a call or apology from the manager. Hilton sucks. Marriot all the way from now on.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Make sure you check for bed bugs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephanie Lopez, General Manager at Homewood Suites by Hilton San Bernardino
Responded Jan 30, 2024
Hello again emmanuelrl8598GY, We understand that your particular experience may not have been satisfactory, and we apologize for any inconvenience this has caused you. Our records do show that an incident report was filed based on your claim back in April of 2023, although pests were not confirmed to be present. In addition, the hotel did not collect any funds from you for your stay and provided further compensation by way of gift certificate in an attempt to continue to remain sensitive to your claim. We absolutely take pride in the quality of both the product and service we provide and truly hope you will reconsider choosing Hilton for your future hotel stays. All the best, Stephanie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victoria M wrote a review Jan 2024
1 contribution
Breana Dorres (assistant general manager) at the front desk was absolutely amazing! She went above and beyond to make us feel comfortable and was extremely helpful. We stayed at the hotel because it was in close proximity to Loma Linda Hospital.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephanie Lopez, General Manager at Homewood Suites by Hilton San Bernardino
Responded Jan 30, 2024
Thank you for such a raving review, victoriamG6135BZ! We will be certain to pass along your kind words to Breana and are happy to know she continues to lead by example. We thank you for choosing the Homewood Suites San Bernardino and hope to have the pleasure of serving you again in the future. Take care,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cataleya Sayuri wrote a review Dec 2023
Los Angeles, California127 contributions32 helpful votes
+1
LOCATION: Right off of the freeway, wonderful restaurants and shops around so there's lots of options. Also right next door to Costco/Costco Gas! STAFF/LOBBY: Staff was great. Gino took care of me; very professional and friendly. Lobby was clean with Christmas decor, very cozy. BREAKFAST: The complimentary breakfast was good! Hot and cold foods, waffle maker, muffins, breads, toaster, yogurt (see pictures). ADVICE: Don't go right when it starts at 6am (weekdays). Give it a little time maybe as I went at 6am and they had a sign out that there was no hot foods. I go back at 7am and the sign was removed and there was everything there. Maybe staff was running late this day? Coffee, orange juice and water also provided. No other juices/no juice machine. ROOM: All rooms are suites so it was spacious. For the most part clean, has a kitchen and large refrigerator, dining table. Shower was decent, got hot (but not as hot as I like it which I like it if gets scortching). I love that the living room and bedroom has separate heating/air conditioning units so it can be changed and managed individually. Bed was comfortable, pillows could've been better personally--it was too soft for me. Overall great one night stay. Coffee maker came with Coffee Bean packets YAY. Has pots, pans, cups, glasses, cutlery. My only 2 "dings" would be the furniture looked like it needed some deep cleaning or just new furniture in general. I maybe was given the room because I came with 2 small chihuahuas dogs but still, was taken back by the stains on the furniture (see pictures). Other "ding" is the hardwood floors makes upstairs neighbors noisy if they have heels or moving dining chairs against the ground. Other than this slept fine and couldn't hear my neighbors. PROPERTY: Has nice BBQ grill and patio area that is directly outside the breakfast dining area. Enough grass for pups to potty and doggie bags/trash bins available on property. If you're a smoker, you're not going to like the smoking area oustide which is out int he parking lot right next to the smelly hotel trash. Has a small pool and jacuzzi with an AWESOME half basketball court available.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Augustina S wrote a review Dec 2023
1 contribution
Our stay at this hotel did not meet our expectations. The quality of the bedding was inadequate; the mattresses felt aged and were not conducive to a good night's sleep, and the pillows were unfortunately lacking in loft. Moreover, we were informed that all the pillows were of the same flat quality when we requested additional ones. A revamp of the bedding, including the pull-out couch, which was particularly uncomfortable, would greatly improve the guest experience. Sleep was further disrupted for one of our party members due to the uncomfortably discernible springs in the mattress. Furthermore, our understanding was that room service would be provided upon request, but our requests on December 17, 2023, went unattended. We found ourselves needing to ask for fresh towels due to the absence of room cleaning, and even had to manage our own waste disposal. The breakfast offering was disappointing. The children in our group experienced digestive distress following consumption of the orange juice, and the coffee left much to be desired. We were not the only guests expressing dissatisfaction with the breakfast, as we observed numerous other complaints. The check-in process on our arrival on Friday night was marred by the discourteous attitude of the staff member assisting us. Despite our reservation clearly indicating the presence of three adults, we were denied a third keycard. The staff member's explanations were hurried and unclear, leaving us confused. Given our lengthy drive prior to arrival, this was a stressful end to our day. In light of our experience, we regretfully will not be choosing to stay at this hotel in the future.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mario G wrote a review Nov 2023
1 contribution
This is for the people who plan on staying for more than a month. The room was amazing and very spacious. No complaints there. Getting housekeeping to clean the room, now that's a battle all in itself. When I checked in i requested every Thursday to have the room cleaned. Never happened. When I go downstairs to ask for the room to be cleaned I get attitude. I went 3 weeks without the room being cleaned. That's the new record and that's even after I emailed the hotel Manager Stephanie Lopez. When I checked-out I had to reach out to the Manager again just to get an invoice. And lo and behold the invoice was wrong. The invoice shows the daily room rate plus the CA tourism tax but the total balance was off by almost $37. When I emailed the manager all I got was "it looks good on our side". That's not the answer I need. I have to input these daily transactions into my companies accounting website so I can get reimbursed down to the penny. Needless to say, if you're a long term guest, stay somewhere else.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: If you’re coming here for a short term lease….go somewhere else. If you want your room cleaned...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ginnie B wrote a review Nov 2023
New Orleans, Louisiana107 contributions52 helpful votes
We went in on Friday November 24th at 5:40pm. We asked if they had a better rate than booking. She quoted us a room more than $25 over what we found even though we are Hilton Honors. We booked the room which was a king studio. She told us she did not have a king studio and would charge us a higher rate. When we asked for the manager she said she did not know how to reach a manager and she was in charge. We left and booked a different hotel. Very bad experience. We falsely thought that Hilton Hours meant going there extra miles for clients but that is not the case in Homewood Suites San Bernardino
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The front desk clerk was unhelpful! When we booked online at a better rate she told us she would...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AdventureTherap... M wrote a review Oct 2023
Tampa, Florida145 contributions47 helpful votes
The staff here deserves 5+ stars. They had an unfortunate wifi/internet outage at front desk and went above and beyond to manually check people in. I’m sure they were frustrated but handled everyone with kindness and professionalism. The hotel itself is great, although the furniture in the rooms was a little worn. Homewood standard in-suite kitchen. Coffee in rooms. Free breakfast. Decent gym. Quiet. Great night sleep. Manager reception on (I think) weds nights.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Matt K wrote a review Oct 2023
2 contributions
Jennae is very kind and made me feel very welcomed at the front desk. I will come back because of her service. She was able to upgrade me and I had called before and they said they couldn’t. Thank you Jennae
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$183 - C$240 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaSan Bernardino
NUMBER OF ROOMS
108
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Homewood Suites by Hilton San Bernardino - UPDATED 2024 Prices, Reviews & Photos (CA) - Hotel - Tripadvisor

Frequently Asked Questions about Homewood Suites by Hilton San Bernardino
Which popular attractions are close to Homewood Suites by Hilton San Bernardino?
Nearby attractions include Exodus Escape Room (0.8 km), GLO Mini Golf (0.6 km), and 5.11 Tactical (1.0 km).
What are some of the property amenities at Homewood Suites by Hilton San Bernardino?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Homewood Suites by Hilton San Bernardino?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton San Bernardino?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Homewood Suites by Hilton San Bernardino?
Yes, free parking is available to guests.
What are some restaurants close to Homewood Suites by Hilton San Bernardino?
Conveniently located restaurants include BJ's Restaurant & Brewhouse, Mimi's Cafe, and In-N-Out Burger.
Are there opportunities to exercise at Homewood Suites by Hilton San Bernardino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Homewood Suites by Hilton San Bernardino?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Homewood Suites by Hilton San Bernardino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Homewood Suites by Hilton San Bernardino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Homewood Suites by Hilton San Bernardino?
The staff speaks multiple languages, including English and Spanish.