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Extended Stay America - San Francisco - San Carlos Hotel Reviews, San Carlos

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Extended Stay America - San Francisco - San Carlos

2.5 of 5
3 Circle Star Way, San Carlos, CA 94070
Hotel amenities
Extended Stay America - San Francisco - San Carlos
10 traveller photos
Ranked #3 of 6 hotels in San Carlos
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    11
    6
    2
    2
    4
Date Rating
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Overpriced...even for expensive area”
3 of 5 stars Reviewed 16 April 2013

I travel a lot and have stayed in several Extended Stay Hotels. This one is 'typical' if not a little sub par. Location 'ok'. Kindof in strange industrial area, somewhat hard to find but close to downtown RWC with good restaurants and amenities. (1/2 to 1? mile walking distance) Rooms offer all the comfortable amenities needed for longer term business... More

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Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
22 April 2013

Thank you for your recent review of Extended Stay America San Carlos. I am glad to hear that our rooms offered all you needed to be comfortable during your stay; however given our company’s commitment to excellence I am sorry to hear that your stay wasn’t 100% satisfactory. Please let me apologize for our staff’s lack of response to you... More

Seoul, South Korea
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Trip Advisor reviews duped me - only stay if you want to do everything yourself.”
2 of 5 stars Reviewed 27 March 2013

I am a real believer in checking things out on Trip Advisor, but I was certainly let down on the ESA at San Carlos. First, as I am an infrequent traveler, I did NOT know that this chain does not offer daily maid service - unless you pay for it first. Additionally, I was not told this at the front... More

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Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
31 March 2013

Thank you for taking the time to make us aware of your experience at Extended Stay America San Francisco - San Carlos. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest... More

princeton
1 review
“horrible dont waist your time”
1 of 5 stars Reviewed 19 March 2013

The customer service and manager are horible, water was leaking from are ceiling and they could not switch us rooms and they still charged us full price for the room. I would never stay there again, all friday night there was a staff member fighting with someone and the cops had to show up to take care of it

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - San Francisco - San Carlos, responded to this review
11 April 2013

Dustin - I appreciate you providing feedback about your stay at our hotel. I apologize that there was water leaking from the ceiling in your rooms and you were disturbed by outside noises. In response to your comments, I am working with the Maintenance staff on best practices when making fixes within the hotel to ensure situations like yours do... More

San Carlos, California
1 review
“Some good, some bad”
4 of 5 stars Reviewed 4 March 2013

I've stayed at this hotel roughly once a month for the last decade. Positives: the staff. They are knowledgeable, competent, and personable: very nice people. Rooms are clean. Full kitchen is very helpful for long stays; bed is comfortable, although the mattresses should be flipped monthly in order to prevent caving in on the most popular side. Parking is ample.... More

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Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
5 March 2013

Thank you for taking the time to review your recent stay at Extended Stay America San Francisco - San Carlos. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff and our convenient location. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have... More

San Mateo, California
1 review
“Highly recommended!”
5 of 5 stars Reviewed 21 February 2013

I stayed at Extended stay for 2 nights, while they wore doing some construction to my house. The whole room, and bathroom wore impecably clean. I was glad to see that they had a kitchen with all the supplies that I needed to cook for those 2 days. Great customer service from the genttlemen that helped me check in! I... More

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Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
24 February 2013

Thank you for your recent review of Extended Stay America San Francisco-San Carlos. I am so happy to hear that we were able to provide a little home away from home during your home renovation. We strive to provide each guest with over the top hospitality each and every stay. I’m glad to hear your room was impeccably clean and... More

San Diego, California
1 review
1 helpful vote 1 helpful vote
“Super clean room! Enjoyable stay!”
5 of 5 stars Reviewed 20 February 2013

I stayed at Extended Stay for two nights during my trip to the bay area. The room was very clean and I was especially impressed with the the bathroom (I always have issues with hotel bathrooms). The room comes with a well equipped kitchen so it is definitely a plus for people who are staying for an extended period of... More

Was this review helpful? Yes 1
Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
24 February 2013

Thank you so very much for your glowing review of Extended Stay America San Francisco - San Carlos. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay... More

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Business trip”
4 of 5 stars Reviewed 24 January 2013 via mobile

Great place to stay in the area. Price is Right. Clean, spacious, and comfortable enough. Close to shopping and some good eats. Easy highway access. Service was good. Beds a little firm. Will stay again.

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Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
26 January 2013

We would like to take a moment and thank you for your recent review of Extended Stay America San Carlos. It sounds like you enjoyed your stay with us and that this property was conveniently located for your needs. We are so glad to hear that guests like you are happy with the time they spend with us. We strive... More

emilyirene123
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Clean and comfortable holiday stay!”
5 of 5 stars Reviewed 1 January 2013

Our 7 night stay at Extended Stay America was very comfortable. We came to the Bay Area with our newborn baby to visit family for the holidays and we were very happy we chose this hotel. It was centrally located and right off the freeway, which was great because throughout our stay we were all over the East Bay, the... More

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Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
2 January 2013

Happy New Year! We would like to express our thanks for such a great review of your recent Holiday stay with us at Extended Stay America San Carlos. It is our pleasure to make sure you have a great stay each and every stay! I am so glad that our staff was so accommodating during your stay and you were... More

novato
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very disappointing”
2 of 5 stars Reviewed 11 December 2012

This was a very disappointing stay: which included a sterile institutional corridor that smelled like a kitchen in a Chinese restaurant; a boxy, barely updated studio with tacky kitchen and bathroom; botched reservation (in spite of two conversations beforehand -- one with desk clerk, one with assistant manager); worn sheets with holes, washcloth-size towels -- and all this for $151.79... More

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Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
13 December 2012

Our sincere thanks for posting a review about your experience at Extended Stay America San Carlos. I am so sorry to hear that your stay wasn’t 100% satisfactory, please accept my sincere apologies. I will definitely be talking with the staff to find out how there was a mis-communication regarding your reservation, this is not a normal occurrence for us... More

1 review
“Clean, comfortable rooms”
5 of 5 stars Reviewed 6 December 2012

Rooms were very clean and comfortable. The grab and go breakfast was a nice touch when running out the door in the mornings. Staff was friendly and accommodating which is a plus. Definitely a place I will recommend.

Was this review helpful? Yes
Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review
9 December 2012

Thank you so much for your recent review of your stay at Extended Stay America San Carlos. I am so glad to hear that our staff was accommodating to you during your stay and that our grab and go breakfast was just what you needed as you started your day. Our entire staff is committed to making sure each guest... More

 
 
Extended Stay America - San Francisco - San Carlos
Extended Stay America - San Francisco - San Carlos
3.5 of 5 stars 25 reviews
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Additional Information about Extended Stay America - San Francisco - San Carlos

Also Known As:
Homestead San Carlos Hotel
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos
Address: 3 Circle Star Way, San Carlos, CA 94070
Region: United States > California > San Carlos
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in San Carlos
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - San Francisco - San Carlos
3 Circle Star Way
San Carlos, CA 94070
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