I'm currently staying in the Hotel for a longer period, but I think I already have a good idea of the positives / concerns here: On the plus side: - as mentioned in the title, great staff, at the reception, and mostly at the restaurant /bar - spacious rooms, comfortable beds, good TV sets - good restaurant, food selection not... More

I stayed here while in San Jose for the US Figure Skating Championship. The hotel left me with an impersonal feeling although the front office staff were friendly. The room decor had a modern, minimalist, masculine feel and did not feel warm or cozy for relaxing. I don't expect nor want frills and fuss, but It seemed designed more for... More

Stayed here for five nights while attending the US Figure Skating Championships. I stayed with my wheelchairbound friend. The room was perfect, the roll in shower had a tiny flaw, they fixed it right away. The beds were comfortable and the staff very helpful. The food was excellent in the restaurant and room service. Room service did not pick up... More

Hilton hotels have become a disappointment. From securing reservations to technology problems to pathetic on site service this chain needs a employee makeover. If I ran my business like Hilton I suspect customers would regularly look elsewhere for accommodations. San Jose Hilton is particularly problematic and my experience on the last 2 stays go way beyond minor annoyances to major... More

We stayed at the Hilton for 3 nights (Nov 19th, 20th and 21st) while attending the Abilities Expo in the connected convention center and the Katy Perry concert in Oakland. While I would normally rate the hotel itself as very good, the staff and their consideration of my 8 year old chair using son raise my rating to excellent. The... More

This hotel is a good standard experience for a frequent traveler. There is nothing in locale or in the hotel itself that will leave a lasting impression, but the hotel will deliver a comfortable stay away from home. The furniture design in the hotel is quite good as well - innovative for a Hilton. More

I stay at this hotel every year when I travel to the area and it never disappoints me. Everyove there is amazing, from catering & restaurant to the maids & valet. Everyone made our stay the most memorable. I could never stay anywhere else in downtown San Jose. We have to give their staff a 10!!! Nevertheless the suite was... More

What a surprise that one of most modern, well-located, corporate accommodating hotel would have an outdoor lap pool barely wide enough to just do the crawl! We were on the executive floor where there were panoramic views, complimentary breakfasts and evening drinks and hors-doeuvre's and terrific service all around. But the pool didn't open until 10AM (mid day for all... More

I did stay at Hilton San Jose on the weekend of Dec 16-18, 2011. I enjoyed the very warm hospitality of the staff, the great location and the Hotel's facilities. I highly recommand staying overr there. More