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All 2 San Juan Capistrano hotels »

Americas Best Value Laguna Inn & Suites

2.0 of 5
28742 Camino Capistrano, San Juan Capistrano, CA 92675
Hotel amenities
2.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    0
    2
    0
    0
    8
Date Rating
Gretchen L
Corona, California
1 review
1 of 5 stars Reviewed 20 August 2011

The picture makes this place look half way decent. This hotel is not what it seems. It was extremely run down and gross to say the least. The blinds wouldn't even cover the windows and were broken, the bedding looked about a hundred years old, and the room had a musty smell. Everything was dirty! It was a horrible experience... More

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jp012131, Manager at Americas Best Value Laguna Inn & Suites, responded to this review
17 September 2011

We are sorry to hear about your dissatisfaction with your stay. We thank you for bringing your experience to our attention. We value all comments as they are a way to help us improve or services and accomodations where necessary. Sincerely, Manangement More

Wild_Divine
Magalia, California
1 review
1 helpful vote
4 of 5 stars Reviewed 20 November 2010
1
person found this review helpful

PROS:The staff were very friendly and quick to accomodate our requests for extras, as I was travelling with a physically handicapped person who had some special needs. We had a comfortable king size bed and they give you two pillows each, unlike most motels where you only get one. Our room was cleaned and maintained. Everything worked. Great little microwave... More

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jp012131, Manager at Americas Best Value Laguna Inn & Suites, responded to this review
17 September 2011

Thank you for being our valued guest and sharing your experience with other travelers. We attribute our success to good value and clean and comfortable accomodations and a friendly staff. Happy to hear that we are our services met your expectations. We hope to see you back in the near future. Sincerely, Management More

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rdrtravels
San Juan Capistrano, California
1 review
1 of 5 stars Reviewed 3 October 2010

My accomodations in room #201 were dreadful on 10/2/2010. after we went to sleep at 12:30 AM, management rented to some trashy people that made all kinds of noise in their bed and it went on for over 1-hour. we had to get up at 2:30AM and depart the lodging because we could not sleep. The flooring must be be... More

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sbbenson
Las Vegas, Nevada
Contributor
16 reviews
4 helpful votes
1 of 5 stars Reviewed 8 September 2009

Worst hotel ever. Window coverings (yes, paper coverings) were filthy. I-5 was 50 yards on one side, and the metrolink train was 50 yards on the other. Spiderwebs around the crown moulding and sprinkler heads. Plumbing is backward (that is why at first there was not hot water in the shower). Photos of property and room deceptive on size; king... More

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TheBaum
No Cal
1 review
3 helpful votes
1 of 5 stars Reviewed 10 November 2006
3
people found this review helpful

Noisy and dirty. Rooms extremely small. They are renovating and the paint fumes were awful. No hospitality. We only saw the man behind the bulletproof glass at checkin and he barely spoke to us. Drive a little further. There are much nicer places down the road. More

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HiddenMeadows
Escondido, CA
Reviewer
5 reviews
11 helpful votes
1 of 5 stars Reviewed 27 September 2004
4
people found this review helpful

First room we checked into had a broken lock. And we were expected to stay there. Second room we got had a plumbing problem. Towels were stained. Stains and marks on the walls. Freeway noise on one side and train noise on the other side of the property. At $100+ per night this was a huge disappointment. A dirty blanket... More

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A TripAdvisor Member
san diego, ca
1 review
5 helpful votes
1 of 5 stars Reviewed 15 June 2003
5
people found this review helpful

Room was horrible, broken window was patched with plexiglass, tub was worn, miniblinds missing slats, sheets were old and holey, but the worst of all was the carpet, which was so filthy, that when you walk on them barefoot, your feet sticks to it, and you can feel the film of filth on it. You can tell that no expense... More

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A TripAdvisor Member
Laguna Beach, CA
1 review
6 helpful votes
4 of 5 stars Reviewed 18 April 2003
6
people found this review helpful

Had a wonderful stay, pleasant staff, nice rooms. More

Was this review helpful? Yes
A TripAdvisor Member
2 reviews
8 helpful votes
1 of 5 stars Reviewed 18 April 2003
7
people found this review helpful

A dirty, wornout little hotel between the 5 freeway and the railroad tracks. Sandwiched between 2 fastfood restaurants. Micro pool. There are better choices in the area. More

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A Hotels.com Traveller
1 of 5 stars Reviewed 19 January 2011
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