There are lots of hotels on Hotel Terrace off Dyer Road in Santa Ana, CA. I found the room fine with good hardwired and wireless internet, everything working and a fair breakfast. It's cooked to order but very skimpy. The bed was fine and the staff friendly. I would say it's a marginal Best Western Plus property.
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Thank you for taking the time to write a review of your stay with us! I am very happy you enjoyed your stay and will pass along your comments to the rest of our staff. We will continue to strive to provide superior customer care to all our loyal guests. Please be sure to stay with us the next time...
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I hate to sound negative, I really do, but Dang, this is THEE worst Best Western stay I have EVER had!!!!
So... I travel five days a week and I tend to stay only at Best Westerns because I am a Rewards Member and I benefit from all the points I rack up from all the traveling I do. Having...
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I am very sorry you did not enjoy your recent stay with us. We always strive to provide superior customer care to all our guests. If you were not happy with your room, you just need to contact the front desk and they would gladly change you to another room. I will inform our housekeeping staff about your recent issue...
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Very clean room. The front desk was very courteous. The breakfast was good. My next visit to the area I would stay again
P Johnson
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Thank you for taking the time to write a review of your stay with us. I am happy that you had such a wonderful time with us and hope to see you next time.
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I've been doing some work in the area, and have been trying various hotels. So far, this hotel has my vote as the best in the more economy-class range.
The hotel presents as larger than a typical Best Western. It is three stories high and has a courtyard around the pool, along with a couple of wings with catwalks connecting...
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Thank you for taking the time to write a review of your stay with us. I am very happy you enjoyed your time with us and hope to see you next time you have business in Santa Ana, CA. I will pass along your compliments to our staff and we will continue to provide superior customer care to all of...
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Most of this trip was the traveling. I found the hotel to be very clean, and the staff very helpful, courteous, and the pick up service from the airport was much appreciated. Complimentary breakfast was great with a choice of cold or hot. A small coffee maker, and microwave in the room was a great plus for us, since we...
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Thank you for taking the time to write a review of your stay with us. I am very happy you enjoyed your time with us and hope to see you next time you have business in Santa Ana, CA. I will pass along your compliments to our staff and we will continue to provide superior customer care to all of...
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My wife and I stayed in this hotel for 7 days during the holiday season while visiting my son and his family in Orange county. CA. The service was very good. Very clean rooms. The complimentary breakfast was outstanding. Great value!
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Thank you for taking the time to write such a great review. I am very happy that you enjoyed your stay with us and also wish you happy holidays and all the best for the new year! Please be sure to stay with us the next time you are back in Santa Ana!
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Price was great for this clean stay. Cooked to order breakfast. Other pricier hotels across the street. Best western wAs quiet and would stay again
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Thank you for taking the time to post a review of your stay. I am very happy you had such a wonderful time with us. I will inform our staff of your praise and we will continue to provide superior customer care for all our guests. We hope you will return soon.
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Came here for a quick weekend to attend a sporting event. Hotel was adequate enough for the two nights. We didn't use any of the fitness equipment, nor the pool so I can't judge on what for most people might be utilized. The breakfast was cooked fresh, so that was a nice touch. The rooms had outside entrances so that...
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Thank you for taking the time to provide us with your feedback. I am very happy you enjoyed your stay with us. We do plan to upgrade to flat panel lcd hdtv very soon, so please make sure to contact us next time when you plan your next stay here in Santa Ana, California.
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Room was very nice and the staff was very friendly and helpful.
The Wi-Fi was slow and frustrating to use and the "fitness facilities" were terrible. The fitness room is a converted suite with a old and broken multi-weight machine with an old exercise bike and stairmaster. The entire setup is frustrating and is not worthy of being called a...
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Thank you for taking the time to write a review of your recent stay with us. I apologize that you were not satisfied with your stay. We will use your feedback to help improve our service and amenities. We are planning to renovate and update our property very soon and hope you give us another chance in the future to...
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We arrived at Orange County Airport on a Friday night at 10:30pm and called the hotel for shuttle pickup. We were told the driver was at the Airport waiting. We went to the pick up location and after waiting for a van for 15 minutes we called back and were told the driver had gone home for the night so...
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On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we...
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107 Reviews
100 Reviews
