The other reviews are quite accurate -- the property and location is beautiful but the rooms are shabby and in dire need of renovation. Lots of people working to keep the grounds clean, fire pits lit, etc., but needs some investment in new furniture, mattresses, bathroom renovations, etc. to bring the rooms up to snuff. Halfway through our stay, the jacuzzi broke. This was after watching the jacuzzi be treated like a kiddie pool by other guests with children splashing in and out, some clearly too young to be in a hot tub. After sitting in the soupy, cloudy-water for a while with hair ties and napkins floating around, realizing it was cooling down and no jets, we called the front desk and they let us know it was indeed broken and would be for the rest of our stay, maintenance just hadn't put a sign out yet. Upon check out I mentioned this again to the front desk and asked if they could do anything -- no was the answer, not even take the two way overpriced Perriers ($15!!) off of our bill. Pros: Great location, nice grounds, and public areas, beach and park nearby. Cons: Rooms are seriously dated, mattresses are springy and lumpy, and front desk, while generally polite, seems to be indifferent about resolving complaints or making even token efforts to addressing guest complaints. My guess is their hands are tied by the owners/GM who will surely respond to this review by saying they'd be happy to show me a better room next time, as they do to all the other poor reviews on this site. He also mentions the 121 rooms they have, as if that somehow explains why clearly, going off this website, a great many of them are shabby and in need of renovation.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.